Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3, 4 and 5 stars

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G
Gisela M.
Rating: 5 out of 5
following a purchase from 24/03/2025
superb cap; perfectly compliant with the description.
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Patricia B.
Rating: 5 out of 5
following a purchase from 25/03/2025
Very clear site, very good tracking and fast delivery in very well protected packaging, I will not hesitate to order again on the Traclet hat shop site.
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P
Patrick N.
Rating: 5 out of 5
following a purchase from 26/03/2025
Very good
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Jean-Claude L.
Rating: 5 out of 5
following a purchase from 14/03/2025
Well-designed site, navigation is easy.
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Elisabeth C.
Rating: 5 out of 5
following a purchase from 25/03/2025
Happy with this purchase, the cap is of very good quality.
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D
Daniel S.
Rating: 5 out of 5
following a purchase from 17/03/2025
Perfect
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Patrice R.
Rating: 5 out of 5
following a purchase from 22/03/2025
No issues
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Sylvain G.
Rating: 5 out of 5
following a purchase from 25/03/2025
The hats are well made, and of very good quality! Super fast delivery!
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Erick D.
Rating: 5 out of 5
following a purchase from 24/03/2025
beautiful quality and fast shipping
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Hicham G.
Rating: 5 out of 5
following a purchase from 24/03/2025
5 stars
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Petit C.
Rating: 5 out of 5
following a purchase from 22/03/2025
Very good shop with a wide range of quality hats. I appreciate the search by hat shape and the very detailed descriptions of the products. It's hard not to find your headgear in this shop.
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Roland B.
Rating: 5 out of 5
following a purchase from 24/03/2025
Fast delivery, package opened upon arrival, but complete.
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Michel V.
Rating: 5 out of 5
following a purchase from 24/03/2025
Damaged box
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Alain R.
Rating: 5 out of 5
following a purchase from 05/03/2025
clarity of the site, accuracy of information, speed of services
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Marián H.
Rating: 5 out of 5
following a purchase from 21/03/2025
The beret arrived quickly, excellent price and quality. I will definitely recommend.
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Marc L.
Rating: 5 out of 5
following a purchase from 22/03/2025
Clear site. The selection criteria for items could be more precise given the range of choices.
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Pierre L.
Rating: 5 out of 5
following a purchase from 24/03/2025
Very nice hat, perfect finish. Indeed, it runs large, and the recommendation to choose one size down should be followed. Extremely fast delivery. Once again, Maison Traclet justifies its reputation.
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Francis A.
Rating: 5 out of 5
following a purchase from 20/03/2025
Order arrived within the announced deadlines on the site, well protected and compliant. I am very satisfied. Company attentive to the customer and efficient.
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Charles B.
Rating: 3 out of 5
following a purchase from 24/03/2025
Hello, product quality ok, fast shipping, nothing to complain about, a small exception: my head size 60, so I ordered 60cm, cap too big so had to go through the 'sewing' case...
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Moustapha H.
Rating: 5 out of 5
following a purchase from 23/03/2025
excellent...!!!!
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Gilbert C.
Rating: 4 out of 5
following a purchase from 22/03/2025
satisfied
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Patrick B.
Rating: 4 out of 5
following a purchase from 02/03/2025
Long reception time but due to the supplier.. it would have been nice to inform the customer
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Elisabeth J.
Rating: 4 out of 5
following a purchase from 19/02/2025
Very good, nothing to complain about
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Michel L.
Rating: 5 out of 5
following a purchase from 23/03/2025
Very fast delivery and compliant with the order. Very satisfied with the received accessories.
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Yann S.
Rating: 5 out of 5
following a purchase from 21/03/2025
The proposed choice is enormous, and the prices are very competitive. Moreover, the quality of the products I bought is up to par. In short, everything is perfect!
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José Antonio S.
Rating: 5 out of 5
following a purchase from 22/03/2025
A bit expensive compared to the agricultural show, good quality.
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Patrick M.
Rating: 5 out of 5
following a purchase from 21/03/2025
Quality of the purchased product is in accordance with the description. Fast delivery times. I am completely satisfied.
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J
Justine P.
Rating: 1 out of 5
following a purchase from 22/03/2025
I received my crochet gloves
They already had holes before I put them on!!!! On the knuckles. Impossible to wear them.
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Response from Chapellerie Traclet
Hello,
Thank you for sharing your experience. We are sorry to learn that your crochet gloves were already damaged upon receipt. Your feedback is valuable and will allow us to improve the quality of our products.
Please send us a photo at [email protected]
We will proceed to send a new pair.
We hope you will give us another chance in the future.
Best regards,
Traclet Sébastien
K
Kay B.
Rating: 5 out of 5
following a purchase from 23/02/2025
Well worth 5 stars, I’ll give it 6!
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C
Christophe B.
Rating: 5 out of 5
following a purchase from 21/03/2025
My product arrived well, without any problem. Unfortunately, I have to request an exchange because the cap is too big. I am sure the process will go smoothly.
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Thérèse S.
Rating: 5 out of 5
following a purchase from 16/03/2025
The choice of items on the site is simple and the delivery is fast and very satisfactory.
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Michel B.
Rating: 4 out of 5
following a purchase from 20/03/2025
Good choice and good service. A bit capricious site. I would have liked to know that my Tacoma Hatland hat was rigid and not soft. Fast and careful delivery. Efficient and understanding after-sales service.
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D
Damien M.
Rating: 5 out of 5
following a purchase from 19/03/2025
Nothing to say, everything is correct, pros. Product compliant, fast shipping, very good service. Thank you
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Marie-José Q.
Rating: 5 out of 5
following a purchase from 19/03/2025
The product corresponds to its description, efficient and fast delivery.
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Marie France G.
Rating: 5 out of 5
following a purchase from 18/03/2025
Navigation on the site is easy, especially if you know what you want. Top product without surprises. In short, Traclet is to be recommended.
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C
Claudine O.
Rating: 5 out of 5
following a purchase from 17/03/2025
Very fast delivery
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Krystof C.
Rating: 5 out of 5
following a purchase from 18/03/2025
Perfect site, fast delivery and quality is there.
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C
Celia A.
Rating: 5 out of 5
following a purchase from 20/03/2025
Toooop
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Stéphane E.
Rating: 5 out of 5
following a purchase from 17/03/2025
Nothing to complain about.
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Nicolas L.
Rating: 5 out of 5
following a purchase from 12/03/2025
Incredibly fast delay: barely 8 days between the order, manufacturing, and delivery! THANK YOU
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