Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3, 4 and 5 stars

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Roland B.

Published on 28/02/2025 à 08h46 following a purchase from 21/02/2025

Excellent quality cap. Perfect size. A first return was made easily and without any problem. Traclet is quality!

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Stephan B.

Published on 28/02/2025 à 06h48 following a purchase from 23/02/2025

Fast delivery, perfectly meets my expectations.

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Yohann B.

Published on 27/02/2025 à 21h30 following a purchase from 23/02/2025

Very satisfied with my order. The hat arrived on time and well packaged.

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Luc N.

Published on 27/02/2025 à 20h27 following a purchase from 22/02/2025

Very good8

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Robert F.

Published on 27/02/2025 à 20h19 following a purchase from 21/02/2025

Respect for timing and quality of the shipment. And of the manufacturing.

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Pascale B.

Published on 27/02/2025 à 20h09 following a purchase from 22/02/2025

No problem finding the items I am interested in

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Daniel F.

Published on 27/02/2025 à 20h05 following a purchase from 22/02/2025

Fast, efficient, and serious

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Frédéric L.

Published on 27/02/2025 à 19h45 following a purchase from 19/02/2025

I have never received my order

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Response from Chapellerie Traclet Published on 27/02/2025

Hello
According to the tracking, the package has indeed been received.
https://www.laposte.fr/outils/suivre-vos-envois?code=CB347042315FR
The delivery proof with signature has been sent by email.
Two claims have been made to the post office with the certificates and your messages.
Finally, as indicated in our messages; the post office must give you feedback on this delivery which indicates it was delivered to you with a signature and delivery certificate.
We are waiting for the post office's response because to this day the delivery is considered delivered.
Remaining at your disposal
Best regards
Traclet Sébastien

Claude L.

Published on 27/02/2025 à 11h15 following a purchase from 19/02/2025

Serious site.

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Brice J.

Published on 27/02/2025 à 07h37 following a purchase from 20/02/2025

Very good visual

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Maryse M.

Published on 26/02/2025 à 12h12 following a purchase from 15/02/2025

The site is well made and when you call for a problem.. you are well advised

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Pierre M.

Published on 26/02/2025 à 12h10 following a purchase from 11/02/2025

I recommend this site

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Joël C.

Published on 26/02/2025 à 11h33 following a purchase from 18/02/2025

Excellent site, easy to navigate.

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Jean Louis C.

Published on 26/02/2025 à 09h35 following a purchase from 10/02/2025

Very good establishment

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Pierre T.

Published on 25/02/2025 à 15h33 following a purchase from 13/02/2025

Easy to place an order. Wide choice of sizes. Delivery made before the expected date. I highly recommend.

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Michel D.

Published on 25/02/2025 à 08h07 following a purchase from 02/02/2025

nothing to say
best regards

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Yann D.

Published on 24/02/2025 à 22h50 following a purchase from 18/02/2025

Easy navigation, easily reachable and friendly interlocutors

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Irena C.

Published on 24/02/2025 à 20h50 following a purchase from 18/02/2025

Light in real straw, the size is correct, very careful packaging.

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Patricia D.

Published on 24/02/2025 à 20h05 following a purchase from 15/02/2025

Perfect

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Moisés A.

Published on 24/02/2025 à 15h06 following a purchase from 16/02/2025

Everything is very good. Excellent Stetson!!

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Pascal C.

Published on 24/02/2025 à 13h45 following a purchase from 23/12/2024

The announced delivery time was not respected

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Daniel V.

Published on 24/02/2025 à 12h10 following a purchase from 18/02/2025

No issues. Easy access

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Denis D.

Published on 24/02/2025 à 10h27 following a purchase from 06/02/2025

Easy access site, relatively fast delivery depending on availability. Average quality item, the inner band of the cap was detached at the junction of the two ends and the final stitching was poorly finished.

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Veronique F.

Published on 23/02/2025 à 21h13 following a purchase from 03/02/2025

very good.

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Jean B.

Published on 23/02/2025 à 21h07 following a purchase from 16/02/2025

always perfect in every way

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Marc V.

Published on 23/02/2025 à 20h24 following a purchase from 19/02/2025

Perfect transaction and fast shipping. Quality product.

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Patrick A.

Published on 23/02/2025 à 15h29 following a purchase from 19/02/2025

Fast delivery, item as described

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Stéphane B.

Published on 23/02/2025 à 15h15 following a purchase from 18/02/2025

very good

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Daniel M.

Published on 23/02/2025 à 12h15 following a purchase from 10/02/2025

Superb hat. Fast delivery. Everything is ok.

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Christian C.

Published on 23/02/2025 à 11h07 following a purchase from 19/02/2025

Order by phone and delivery time very satisfactory

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Hanh B.

Published on 23/02/2025 à 11h05 following a purchase from 17/02/2025

Fast and careful shipping

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Jean Pierre P.

Published on 23/02/2025 à 10h28 following a purchase from 12/02/2025

Quality product
Delivery of the package within the deadlines

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Serge Sylvie D.

Published on 23/02/2025 à 10h18 following a purchase from 18/02/2025

perfect

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Jacques S.

Published on 23/02/2025 à 09h59 following a purchase from 18/02/2025

Order completely compliant and delivered quickly. Thank you.
I had the same item purchased in Cauterets, 4 years ago.

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Pierre G.

Published on 23/02/2025 à 09h48 following a purchase from 16/02/2025

Everything is perfect. Very clear site and precise explanations. If necessary, they answer your questions and they are not robots. Cannot comment on the delivery which has not yet occurred as my order is recent. One can only recommend the Traclet house for the quality of its products, the speed of deliveries even outside France and the personalization of the friendly and responsive customer service

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Aymeric F.

Published on 22/02/2025 à 20h23 following a purchase from 13/02/2025

Very satisfied

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Nicole R.

Published on 22/02/2025 à 10h45 following a purchase from 08/02/2025

speed of delivery - serious service

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Sylvie P.

Published on 22/02/2025 à 10h37 following a purchase from 04/02/2025

Perfect

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Kathy M.

Published on 22/02/2025 à 09h52 following a purchase from 18/02/2025

Everything was excellent. The website is easy to navigate, the choice is excellent. The product was of good quality and was delivered very quickly.

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Jeremie L.

Published on 22/02/2025 à 08h58 following a purchase from 15/02/2025

Fast delivery, compliant products

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