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Rating: 5 out of 5
Good
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3, 4 and 5 stars
Reset filtersP
Rating: 5 out of 5
Cap conforms to my expectations and top delivery.
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H
Rating: 5 out of 5
Navigation sometimes difficult, especially regarding availability. Impeccable customer service.
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R
Rating: 5 out of 5
Very happy to have found the Traclet site, as I am very satisfied with my purchase, product quality, communications, and delivery.
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L
Rating: 5 out of 5
Very happy with my purchase. Serious and fast site.
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B
Rating: 5 out of 5
Quality, service, and price, I am delighted with my purchases.
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D
Rating: 5 out of 5
It's beautiful
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R
Rating: 5 out of 5
Fast delivery, impeccable packaging, and beautiful quality product. I recommend!
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P
Rating: 5 out of 5
Very good, fast delivery
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M
Rating: 4 out of 5
Well packaged and seems to be of good quality but it's a gift for a loved one
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D
Rating: 4 out of 5
Fast and of quality
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M
Rating: 5 out of 5
Wide choice of hats, fast delivery
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C
Rating: 5 out of 5
As a loyal cap wearer, I love this model, it perfectly matches the description, thank you.
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J
Rating: 5 out of 5
Always quality.
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L
Rating: 5 out of 5
a bit complicated but everything went well
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L
Rating: 4 out of 5
Very good
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G
Rating: 5 out of 5
-
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G
Rating: 5 out of 5
Everything was perfect
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J
Rating: 4 out of 5
Correct quality and choice, careful and fast service.
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V
Rating: 5 out of 5
The cap is superb but my husband regrets the caps that had a fabric band, as he finds that the synthetic band is not very pleasant. Otherwise, perfect!
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I
Rating: 5 out of 5
Very fast shipping, order confirmed.
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B
Rating: 3 out of 5
Despite the endless forms to fill out at Colissimo, still no code and still no gift! Thank you for taking action. Best regards
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J
Rating: 4 out of 5
Practical search, however, a photo of the inside of the products is missing
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D
Rating: 5 out of 5
Fast service
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G
Rating: 5 out of 5
Order received very quickly and item of very good quality, in line with my expectations and the description. I am very happy!
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J
Rating: 4 out of 5
Very good site, the problem threshold of 'size' is that the size guide mentioned on the site is not valid for all your chapkas. This makes purchasing on your site very risky.
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M
Rating: 4 out of 5
In line with expectations
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J
Rating: 5 out of 5
The item matches the photo, seems a bit large for a 60 but otherwise great
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F
Rating: 4 out of 5
Very good items
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H
Rating: 1 out of 5
Very bad. I still have not received my cap
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Response from Chapellerie Traclet
Hello
The order was placed on December 16 and sent the same day under the colissimo tracking 9m00645289594
As indicated by this tracking, the package was delivered to the relay point chosen by you on December 18.
Since then it has been returned to us because you did not pick it up.
An email has even been sent to you since then.
Please let us know when you can go pick up your package to avoid a return shipment to us.
Remaining at your disposal
Best regards
Traclet Sébastien
The order was placed on December 16 and sent the same day under the colissimo tracking 9m00645289594
As indicated by this tracking, the package was delivered to the relay point chosen by you on December 18.
Since then it has been returned to us because you did not pick it up.
An email has even been sent to you since then.
Please let us know when you can go pick up your package to avoid a return shipment to us.
Remaining at your disposal
Best regards
Traclet Sébastien
E
Rating: 5 out of 5
Huge selection, fast delivery
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B
Rating: 5 out of 5
Satisfactory order!
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J
Rating: 5 out of 5
Good evening.... Order received on time as indicated.. product received perfectly packaged and protected... product quality impeccable in line with my expectations... I will not hesitate to contact you for other purchases... Thank you..
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F
Rating: 4 out of 5
Order compliant
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C
Rating: 5 out of 5
Very good quality, size respected
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K
Rating: 5 out of 5
For a first order, the delivery was very fast. I will come back to you and I will recommend it to my friends
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M
Rating: 4 out of 5
The winter cap is perfect, well cut and elegant but the summer one is disappointing and a bit too small which makes it uncomfortable
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K
Rating: 5 out of 5
everything is fine
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I
Rating: 5 out of 5
Clear and complete site
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J
Rating: 5 out of 5
Good welcome
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