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Rating: 5 out of 5
simple and clear navigation
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3, 4 and 5 stars
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Rating: 5 out of 5
Very good quality item
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V
Rating: 5 out of 5
Very satisfied with the product
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A
Rating: 5 out of 5
Very easy to use
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I
Rating: 5 out of 5
Easy to search, great choice
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C
Rating: 5 out of 5
Careful shipping and on time.
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S
Rating: 5 out of 5
Well received
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C
Rating: 5 out of 5
Very fast delivery. Beautiful quality
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J
Rating: 5 out of 5
Conforms to my expectations
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G
Rating: 5 out of 5
Product conforms and well packaged. Very satisfied with my order.
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J
Rating: 5 out of 5
ras .everything is fine
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J
Rating: 5 out of 5
I still have a lot to discover
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R
Rating: 4 out of 5
I got the same hat in Canada a few years ago; the quality of this one is superior to the one received. Chinese manufacturing... While the previous one is made in Canada. You are not to blame.
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O
Rating: 5 out of 5
Article that matches the description well, very careful packaging, fast delivery. Very good
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B
Rating: 5 out of 5
Navigation on the site very easy, order placed following an information request. Fast delivery!
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P
Rating: 4 out of 5
Several purchases in previous years, no problem even when I had to exchange a hat that I took too large.
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L
Rating: 5 out of 5
I sent an email to make a change to my order. Quick and efficient response, thank you! Same for the shipping and delivery. Everything is perfect
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H
Rating: 5 out of 5
Super satisfied
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B
Rating: 5 out of 5
very satisfied, thank you for taking into account the size modification of the cap following my call.
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C
Rating: 5 out of 5
Well-designed site, very fast delivery, satisfied with the order
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C
Rating: 5 out of 5
Fast delivery but Pressing Gambetta in Chelles seems overwhelmed...
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T
Rating: 1 out of 5
I still have not received my package even though it was supposed to arrive on December 7th. Can you help me?
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Response from Chapellerie Traclet
Hello
We have just made a complaint about the tracking of your order.
9H00217617855
Have you checked your post office because for a week many packages have not been scanned and are already at the post office.
The complaint has been made and the post office should get back to you.
Best regards
Traclet Sébastien
We have just made a complaint about the tracking of your order.
9H00217617855
Have you checked your post office because for a week many packages have not been scanned and are already at the post office.
The complaint has been made and the post office should get back to you.
Best regards
Traclet Sébastien
I
Rating: 5 out of 5
Very good service. The shipment arrived quickly and in perfect condition. The hat is beautiful.
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F
Rating: 5 out of 5
Products of very good quality - perfectly matches the order
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P
Rating: 4 out of 5
Beautiful product, very comfortable.
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M
Rating: 5 out of 5
Excellent site and quality products. Attentive to your needs and very quick response to your questions. I highly recommend
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F
Rating: 3 out of 5
Nothing to report and in accordance with commitments
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B
Rating: 5 out of 5
2nd order and still happy with the gavroche caps. I just wish for new colors. Delivery to a parcel relay. Great!
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C
Rating: 4 out of 5
Good
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A
Rating: 1 out of 5
I received the goods twice, had to pay twice, and now cannot return for free. I did NOT order twice (it was according to the system the same item within 2 minutes...)
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Response from Chapellerie Traclet
330576 02/12/2024 Viva.com | Smart Checkout Shipped 1 27.99 €
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330574 02/12/2024 Viva.com | Smart Checkout Shipped 1 27.99 €
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Good morning
Sorry, the error does not come from us, as these two order numbers show, we had two orders and two payments. Therefore, two were shipped. The error is not ours, but yours, who placed two orders. Furthermore, we asked you to refuse the second package to avoid shipping costs. For an error that does not originate from us, we cannot take responsibility, especially since it also incurs refund fees for us.
We remain at your disposal.
Sincerely
Traclet
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330574 02/12/2024 Viva.com | Smart Checkout Shipped 1 27.99 €
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Good morning
Sorry, the error does not come from us, as these two order numbers show, we had two orders and two payments. Therefore, two were shipped. The error is not ours, but yours, who placed two orders. Furthermore, we asked you to refuse the second package to avoid shipping costs. For an error that does not originate from us, we cannot take responsibility, especially since it also incurs refund fees for us.
We remain at your disposal.
Sincerely
Traclet
J
Rating: 1 out of 5
Very very bad after-sales service
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Response from Chapellerie Traclet
Hello
Please excuse us.
Thank you for indicating the issue encountered so we can rectify our error.
We can be reached at 0477714058
Or direct email [email protected]
Best regards
Traclet Sébastien
Please excuse us.
Thank you for indicating the issue encountered so we can rectify our error.
We can be reached at 0477714058
Or direct email [email protected]
Best regards
Traclet Sébastien
E
Rating: 5 out of 5
fast delivery very happy with the product
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D
Rating: 5 out of 5
The rating should satisfy you.
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O
Rating: 3 out of 5
Quality item but disappointed upon receipt as it does not match the order. Quick response from customer service stating that the item in question was no longer available and immediate change of the webpage but too late for me.
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P
Rating: 5 out of 5
a lot of choice and very good quality
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M
Rating: 5 out of 5
Everything is perfect: order placed easily, product corresponding 100% to the description
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D
Rating: 5 out of 5
Very good quality
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D
Rating: 4 out of 5
Very easy delivery, top
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J
Rating: 5 out of 5
Very satisfied with the product and delivery times
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G
Rating: 4 out of 5
This order was made for a Christmas gift. Quick delivery, thank you
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