Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Very nice model, comfortable and very well made. Perfect delivery within the expected timeframe. Thank you Traclet
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Response from Chapellerie Traclet
Hello Benoit,
We sincerely thank you for your very positive feedback! We are delighted that our model suits you and that the delivery met your expectations. Your satisfaction is our greatest reward.
Best regards,
The shop team.
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Jean Marc J.
Rating: 5 out of 5
following a purchase from 27/06/2026
Very nice cap. I am very happy. Fast delivery. Very satisfying.
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Response from Chapellerie Traclet
Hello Jean Marc,
We sincerely thank you for your positive feedback! We are delighted to hear that you like the cap and that the delivery was quick. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Team
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Guy B.
Rating: 5 out of 5
following a purchase from 26/06/2026
I received my order but the neck cover was missing. I had to call to make the complaint.
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Response from Chapellerie Traclet
Hello Guy,
Thank you for your feedback and we are delighted that you have received your order. We appreciate your understanding and hope to see you again soon for new discoveries in our shop.
Best regards,
The Traclet Hat Shop Team.
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Jean Claude G.
Rating: 3 out of 5
following a purchase from 01/07/2026
The size of the hat is a bit too big but it's impossible to use one of the adhesive strips because then it's impossible to wear the hat. But also for a hat designed for even hotter regions than others? Today it seems incredible this hat is very thick, warm and its color does not help the problem. Good luck!
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Response from Chapellerie Traclet
Hello Jean Claude,
Thank you for taking the time to share your experience. We are delighted that you found our hat interesting, even though we understand your concerns regarding the size and warmth. Your feedback is valuable to us and will help us improve our products.
For the inner strips, they are simply placed by lifting the large inner band (the part that touches your head) and once placed, you just need to put this large band back and the strip holds naturally.
If needed, we can make you a video.
Best regards,
The Traclet Hat Team
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Nicolas L.
Rating: 5 out of 5
following a purchase from 28/06/2026
Very nice item, arrived perfectly packaged
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Response from Chapellerie Traclet
Hello Nicolas,
We sincerely thank you for your positive feedback. We are delighted that you like the article and that the packaging met your expectations. Your satisfaction is our greatest reward.
Best regards,
The shop team.
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Pascal D.
Rating: 5 out of 5
following a purchase from 30/06/2026
Easy purchase and timely delivery. Thank you!
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Response from Chapellerie Traclet
Hello Pascal,
We sincerely thank you for your positive feedback! We are delighted that your shopping experience was pleasant and that the delivery met the deadlines. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop Team
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Richard P.
Rating: 5 out of 5
following a purchase from 30/06/2026
Compliant
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Response from Chapellerie Traclet
Hello Richard,
A big thank you for your positive feedback! We are delighted that your order met your expectations and hope to see you soon in our online store.
Best regards,
The Traclet Hat Shop Team
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Gabriel R.
Rating: 1 out of 5
following a purchase from 26/05/2026
Free shipping for orders over 90 euros is not automatic. Sending an email and follow-up to get a response. Delivery times not respected, several weeks instead of the announced 24h-72h. Still follow-ups by email to get a response... Fortunately, the quality of the hats is compliant.
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Response from Chapellerie Traclet
Hello Gabriel,
Thank you for your feedback and we are sorry to hear that your experience did not meet your expectations. We always strive to improve our service and would be happy to discuss with you privately to better understand the issues encountered.
Best regards,
The Traclet Hat Team
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Canis L.
Rating: 5 out of 5
following a purchase from 25/06/2026
Careful and fast shipping
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Response from Chapellerie Traclet
Hello CANIS,
We warmly thank you for your positive feedback! We are delighted that you appreciated the speed and care given to your shipment. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop team
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Nicolas D.
Rating: 5 out of 5
following a purchase from 30/06/2026
Fast shipping, quality item
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Response from Chapellerie Traclet
Hello Nicolas,
Thank you very much for your warm feedback. We are delighted to hear that you appreciated the quality of your item and the speed of our service. We would be happy to welcome you again to our shop.
Best regards,
The Traclet Hat Shop Team
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Sylvain E.
Rating: 5 out of 5
following a purchase from 28/06/2026
Fast and careful shipping.
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Response from Chapellerie Traclet
Hello Sylvain,
We sincerely thank you for your positive feedback. We are delighted to learn that you appreciated the speed and care given to your order. Your satisfaction is our greatest reward.
Best regards,
The boutique team
J
Jean Francois B.
Rating: 5 out of 5
following a purchase from 27/06/2026
Very good advice, choice and quality. I recommend!
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Response from Chapellerie Traclet
Hello Jean François,
We warmly thank you for your positive review! We are delighted that our advice and the quality of our products have met your expectations. Your recommendation particularly touches us and encourages us to continue on this path.
Best regards,
The shop team.
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Fabienne P.
Rating: 5 out of 5
following a purchase from 01/07/2026
Stylish and of quality. I recommend.
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Justine B.
Rating: 5 out of 5
following a purchase from 25/06/2026
Very good.
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Jacques S.
Rating: 5 out of 5
following a purchase from 01/07/2026
Fast shipping and products always of good quality. The choice is very important and allows you to find the right fit.
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Cabinet M.
Rating: 5 out of 5
following a purchase from 30/06/2026
Impeccable order. Great headgear. I ordered two more following this first order. The return indicates that they are out of stock and that restocking is in progress. Thank you.
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René T.
Rating: 5 out of 5
following a purchase from 28/06/2026
The order was delivered well, the cap is perfect and very beautiful. Thank you very much
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Gilbert C.
Rating: 5 out of 5
following a purchase from 29/06/2026
Perfect packaging, product compliant with the presentation, respect for delivery times. I recommend
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Bernard A.
Rating: 5 out of 5
following a purchase from 23/06/2026
Very satisfied with my order, the site is ergonomic, very easy to navigate, the delivery was perfect. Thank you for responding to my request
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Catherine S.
Rating: 5 out of 5
following a purchase from 05/06/2026
Faster delivery than announced
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Marie T.
Rating: 5 out of 5
following a purchase from 30/06/2026
Perfect!
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Florence S.
Rating: 5 out of 5
following a purchase from 30/06/2026
Fast
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Sebastien S.
Rating: 5 out of 5
following a purchase from 24/06/2026
Perfect! Very good quality products and very fast shipping of the order. Very serious company. I recommend!
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Anne-Marie B.
Rating: 5 out of 5
following a purchase from 29/06/2026
absolutely perfect.
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Maryline C.
Rating: 5 out of 5
following a purchase from 29/06/2026
Very happy with my sailor cap order, beautiful quality and careful shipping, I can only recommend, serious site thank you
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Jean-Luc L.
Rating: 5 out of 5
following a purchase from 28/06/2026
Very satisfied with my purchase
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Response from Chapellerie Traclet
Hello Jean-Luc,
We warmly thank you for your positive feedback. It is a real pleasure to know that you are very satisfied with your purchase.
Best regards,
The shop team.
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Didier D.
Rating: 5 out of 5
following a purchase from 26/06/2026
I am very happy with my purchase, I finally have this Australian hat that I have always wanted. I made a mistake with the size, so it was returned to the sender while requesting the size just above. All of this was done very quickly. I advise not to take your head size alone. Thank you, Traclet Hat.
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Response from Chapellerie Traclet
Hello Didier,
We sincerely thank you for your warm feedback and are delighted to learn that you have found the Australian hat of your dreams. Your advice on measuring is very helpful, and we hope to see you again soon for new hat adventures!
Best regards,
The boutique team
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Edmond S.
Rating: 5 out of 5
following a purchase from 06/06/2026
excellent responsiveness after a delay issue, satisfied with this first purchase
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Response from Chapellerie Traclet
Hello Edmond,
We sincerely thank you for your positive feedback. We are delighted to hear that you are satisfied with your purchase and our responsiveness. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop Team
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Patrick B.
Rating: 5 out of 5
following a purchase from 29/06/2026
Fast
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Response from Chapellerie Traclet
Hello Patrick,
We sincerely thank you for your positive feedback and for mentioning the speed of our service. We are delighted that your experience met your expectations and we hope to have the pleasure of welcoming you again very soon.
Best regards,
The shop team.
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Christophe R.
Rating: 5 out of 5
following a purchase from 29/06/2026
Perfect, beautiful craftsmanship
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Response from Chapellerie Traclet
Hello Christophe,
We warmly thank you for your positive review and are delighted to learn that you are satisfied with your purchase. Your appreciation of our craftsmanship touches us and motivates us to continue offering you the best.
Best regards,
The shop team
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Ilya B.
Rating: 5 out of 5
following a purchase from 20/06/2026
Great thank you!
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Response from Chapellerie Traclet
Hello Ilya,
Thank you very much for your warm feedback! We are delighted that you are satisfied with your experience with us. Don't hesitate to come back to see us for more beautiful discoveries.
Best regards,
The Traclet Hat Team
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Jean-Pierre M.
Rating: 5 out of 5
following a purchase from 27/06/2026
Perfect. No problem. Satisfied with the product and the delivery.
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Response from Chapellerie Traclet
Hello Jean-Pierre,
A big thank you for your flattering review! We are delighted that you are satisfied with your product and the delivery. Your satisfaction is our greatest reward.
Best regards,
The shop team.
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Dominique H.
Rating: 5 out of 5
following a purchase from 27/06/2026
It was perfect
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Response from Chapellerie Traclet
Hello Dominique,
We warmly thank you for your positive feedback. We are delighted to hear that your experience with us was perfect and we hope to have the pleasure of seeing you again soon on our online store.
Best regards,
The Traclet Hat Shop Team.
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Dominique W.
Rating: 5 out of 5
following a purchase from 28/06/2026
Beautiful product. Good value for money. Impeccable service and fast delivery. This first purchase will not be without follow-up.
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Response from Chapellerie Traclet
Hello Dominique,
We sincerely thank you for your warm feedback. We are delighted that our product and service have satisfied you, and we look forward to seeing you for your next purchases. Please feel free to reach out to us, it is always a pleasure to serve you.
Best regards,
The boutique team
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Gus F.
Rating: 5 out of 5
following a purchase from 24/06/2026
I could not be happier with my beret, very stylish and comfortable! Kind regards Gus
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Response from Chapellerie Traclet
Hello Gus,
We warmly thank you for your flattering review. We are delighted to learn that your beret brings you satisfaction and comfort.
Best regards,
The Traclet Hat Team.
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Theo V.
Rating: 5 out of 5
following a purchase from 27/06/2026
Very good website, very clear ordering process, fast and timely delivery
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Response from Chapellerie Traclet
Hello Theo,
We warmly thank you for your positive feedback! We are delighted that you appreciated our site, the ordering process, and the speed of delivery. Your satisfaction is our greatest reward.
Best regards,
The Chapellerie Traclet team
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Myriam M.
Rating: 5 out of 5
following a purchase from 27/06/2026
No issues. Fast delivery and product delivered (bucket hat) as expected.
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Response from Chapellerie Traclet
Hello Myriam,
A big thank you for your positive feedback! We are delighted that the delivery and the hat met your expectations. We look forward to seeing you soon in our online store.
Best regards,
The Traclet Hat Shop team.
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Leo S.
Rating: 5 out of 5
following a purchase from 25/06/2026
Good quality hat and as per the order (French khaki colonial helmet)
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Response from Chapellerie Traclet
Hello Leo,
We warmly thank you for your positive feedback. We are delighted to learn that your hat meets your expectations and is in accordance with your order.
Best regards,
The Traclet Hat Shop Team.
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Franck P.
Rating: 5 out of 5
following a purchase from 27/06/2026
Item as described
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Response from Chapellerie Traclet
Hello Franck,
We sincerely thank you for your positive feedback. We are delighted that the item met your expectations and hope to see you very soon in our online store.
Best regards,
The Traclet Hat Shop team.
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Yacine D.
Rating: 1 out of 5
following a purchase from 15/06/2026
I never received my package
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Response from Chapellerie Traclet
Hello Yacine,
We are truly sorry to hear that you have not received your package. Your satisfaction is important to us and we want to resolve this situation as quickly as possible. We invite you to contact us directly by private message so that we can assist you.
Best regards,
The Traclet Hat Team.
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