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Rating: 5 out of 5
Very happy with this experience
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3, 4 and 5 stars
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Rating: 3 out of 5
Nothing to complain about the site itself. I have something to say about the size of the received products which are too small. This is the second time this has happened. The first time it was a gift that was given to me - a winter cap in size 63 - which corresponded at most to size 61. Therefore, I never wore it. This time I ordered a cap - Le Coteau - supposedly size 64 and it measures 61.5. The second - flat cap Brit cotton - is an XXL which, according to the size chart on the Traclet site, should go up to 63. It also measures 61.5 cm.
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N
Rating: 5 out of 5
fast delivery handed over in person good responsive business discussions
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B
Rating: 5 out of 5
Very well made site with a wide choice. Customer service available in case of issues!
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C
Rating: 5 out of 5
Hat arrived very quickly, as described, of very good quality, I recommend without any problem
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M
Rating: 5 out of 5
The site is easy to use, if you search well you find what you are looking for
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M
Rating: 5 out of 5
Very well advised, fast delivery in protective cardboard!
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H
Rating: 5 out of 5
Order placed easily and fast delivery, nice quality cap.
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L
Rating: 5 out of 5
Fast delivery and product as ordered
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M
Rating: 3 out of 5
Rather satisfied, very good responsiveness in message exchanges
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C
Rating: 5 out of 5
A lot of choice on the site, fast delivery, item meets my expectations, soft and comfortable nightcap and moreover, made in France.
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M
Rating: 5 out of 5
Site easy to fill out. Quick response. Shipment without any problem in 3 days.
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F
Rating: 5 out of 5
Long-time customer, always perfect.
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G
Rating: 3 out of 5
Good, fast delivery and well-protected item, unfortunately the quality of the caps decreases a bit over time, irregularities in shapes, fabrics, cuts, etc...
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J
Rating: 5 out of 5
I am delighted with my purchases
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C
Rating: 5 out of 5
Always satisfied with the Traclet house, reinforced packaging, and many models and accessories, I highly recommend this seller
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P
Rating: 5 out of 5
Perfect thank you
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J
Rating: 5 out of 5
Very fast delivery. Perfect
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M
Rating: 5 out of 5
Order taken into account very quickly
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C
Rating: 5 out of 5
Perfect.
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J
Rating: 5 out of 5
Very satisfied. Good product and fast delivery. I will recommend
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V
Rating: 5 out of 5
Great clarity allowing for an informed choice
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J
Rating: 5 out of 5
Easy order, clear, pleasant site, fast delivery.
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D
Rating: 5 out of 5
I am satisfied with the site, and I find what I need there.
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C
Rating: 5 out of 5
A bit delayed shipment but reliable! The package was well protected inside. Good communication, I recommend!
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B
Rating: 5 out of 5
I am absolutely enchanted by the excellent service and kindness of the whole team at Mr. Traclet.
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J
Rating: 5 out of 5
Very good.
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B
Rating: 5 out of 5
Everything perfect, as usual!
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P
Rating: 5 out of 5
The site offers very high quality items. The order is very easy. The processing is quick and the shipping is done within the indicated time.
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P
Rating: 5 out of 5
A preliminary information request received a very partial response. Otherwise, impeccable service.
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P
Rating: 5 out of 5
A very nice hat seen during a hike in Wales:
Tilley Traveller LTM6 AIRFLO
Order and delivery impeccable!
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Tilley Traveller LTM6 AIRFLO
Order and delivery impeccable!
C
Rating: 5 out of 5
everything corresponds both to the order and the delivery
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J
Rating: 4 out of 5
Delay problem on a beret! That it was no longer in stock! Otherwise ok!
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M
Rating: 5 out of 5
A site easy to navigate
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H
Rating: 5 out of 5
Pretty hat exactly what I ordered. Very good
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C
Rating: 5 out of 5
Missing felt wedges to adjust the size on the canvas hat. For the more rigid polyester hat, this is not necessary.
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S
Rating: 5 out of 5
Very well designed site.
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O
Rating: 5 out of 5
Professional and responsive. The feathers of the hat were not present in the box and after contact they were sent to me by email the next day.
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P
Rating: 5 out of 5
Order shipped very quickly, delivery without problems. Impeccable. I am completely satisfied.
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S
Rating: 3 out of 5
Perfect delivery. The product a bit disappointing. Closer to a costume than expected.
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