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Rating: 5 out of 5
Speed between order and delivery. Easy navigation on the site.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3, 4 and 5 stars
Reset filtersD
Rating: 1 out of 5
I returned the item ordered by mistake, no refund, scam site, do not order at all.
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Response from Chapellerie Traclet
Hello
We sent you several messages on August 26 following the return of the package without any information. Only that you had not picked up the package.
However, apart from this message on the review, no message was received by us beforehand.
The refund was therefore made today, September 2, 2024.
Remaining at your disposal
Best regards
Traclet Sébastien
We sent you several messages on August 26 following the return of the package without any information. Only that you had not picked up the package.
However, apart from this message on the review, no message was received by us beforehand.
The refund was therefore made today, September 2, 2024.
Remaining at your disposal
Best regards
Traclet Sébastien
D
Rating: 5 out of 5
Quality product as always and fast and perfect service
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J
Rating: 5 out of 5
Very satisfied with the order, very well packaged, very good delivery, fast... I recommend this site.
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E
Rating: 5 out of 5
Fast and efficient service
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A
Rating: 5 out of 5
fast and beautiful quality
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T
Rating: 4 out of 5
Navigation is not a problem.
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V
Rating: 3 out of 5
Difficult to find returns
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F
Rating: 5 out of 5
serious and responsive
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Y
Rating: 4 out of 5
Serious and very professional company
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I
Rating: 5 out of 5
Panama of very nice quality. Impeccable packaging. Fast shipping. I recommend!
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C
Rating: 5 out of 5
Speed and quality of service
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A
Rating: 5 out of 5
Very fast shipping and package arrived in very good condition
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G
Rating: 5 out of 5
Very good advice from the hat shop for the size of the hat. Fast and careful shipping!
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M
Rating: 5 out of 5
Very satisfied Exactly what I was looking for
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L
Rating: 5 out of 5
Order received very quickly. Very well packaged! We will not hesitate to recommend this site.
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P
Rating: 5 out of 5
Everything is perfect - I recommend
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J
Rating: 4 out of 5
Easy navigation
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D
Rating: 5 out of 5
Nickel Chrome... as usual... the cap is great and looks great on the mannequin!!! Beautiful quality, great color.
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G
Rating: 4 out of 5
Quality hat
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F
Rating: 5 out of 5
Nothing to report
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N
Rating: 4 out of 5
None
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M
Rating: 5 out of 5
Very good site. Maybe a photo with the hat or cap on a person's head would be very good and would help confirm their choice.
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M
Rating: 5 out of 5
Perfect. I will come back.
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F
Rating: 5 out of 5
Order processing and fast delivery.
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P
Rating: 5 out of 5
Very good product and very fast delivery.
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P
Rating: 5 out of 5
The service was excellent. My order was shipped the next day and arrived three business days later. The hat, a Crambe Safari Tanzania, was exactly what I ordered. I couldn't be more satisfied.
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M
Rating: 5 out of 5
The site is very clear and allows you to quickly find the right product (and also made in France).
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C
Rating: 5 out of 5
I received the product I ordered on the scheduled delivery date. Very nice hat.
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J
Rating: 5 out of 5
Fast delivery
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J
Rating: 5 out of 5
Perfect!
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J
Rating: 5 out of 5
Perfect craftsmanship
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D
Rating: 5 out of 5
Very satisfied: hat conforms to the description and photo, arrived quickly and well protected. Good quality and a reasonable price. I recommend.
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D
Rating: 5 out of 5
Satisfied with the product
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J
Rating: 4 out of 5
The site is clear, presents many quality items at all prices. I bought two hats, one of which is a foldable Panama that just didn't want to roll up. The TRACLET customer service communicated tips to achieve this, and it worked. The two items, although different, are beautiful and well made. I am very satisfied with them.
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D
Rating: 5 out of 5
The bucket hat I ordered and received is perfect. It meets all my expectations. Moreover, delivered quickly. Perfect
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B
Rating: 5 out of 5
This was not my first order. Speed, follow-up. Serious company! Thank you to Chapellerie Traclet.
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N
Rating: 5 out of 5
Very very happy with my hat
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F
Rating: 5 out of 5
I recommend this store. Very satisfied with my order
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P
Rating: 5 out of 5
very good, and fast thank you
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