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Rating: 4 out of 5
Easy to find what you want
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3, 4 and 5 stars
Reset filtersA
Rating: 1 out of 5
Very disappointing!
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
Can you provide more information about the issue encountered with the hat?
Remaining at your disposal
Best regards
Traclet Sébastien
Thank you for your comment.
Can you provide more information about the issue encountered with the hat?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
Serious and responsive site!
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A
Rating: 4 out of 5
And yet, night caps are hard to find
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A
Rating: 5 out of 5
I am very happy. The site is well designed and I found my happiness.
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A
Rating: 5 out of 5
The navigation on the site is pleasant and easy.
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A
Rating: 4 out of 5
Very nice product but took a long time to arrive.
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A
Rating: 5 out of 5
no problem. the site navigation could be a bit smoother
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A
Rating: 5 out of 5
EXCELLENT
Very good quality, well packaged.
I recommend
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Very good quality, well packaged.
I recommend
A
Rating: 5 out of 5
Very satisfied with my purchase. Quality items. Very good protection of the items in the package. Phone support, for any information or intervention on the item, very pleasant and competent. I recommend Chapellerie Traclet for any online purchase. Thank you.
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A
Rating: 3 out of 5
I am still waiting for the delivery of my order which is now three weeks old... It is therefore difficult for me to give an opinion on a delivery that is still hypothetical at this time...
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A
Rating: 4 out of 5
Too many one-size-fits-all options
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A
Rating: 5 out of 5
Very satisfied with my order. Quick delivery. Product well packaged.
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A
Rating: 5 out of 5
Good quality products and services, usual commune
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A
Rating: 5 out of 5
Easy, nothing special
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A
Rating: 5 out of 5
Clear site. Order delivered very quickly.
Item conforms to the description and is of quality.
Everything is perfect
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Item conforms to the description and is of quality.
Everything is perfect
A
Rating: 5 out of 5
I have always had great trust in Traclet. And that will not change
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A
Rating: 5 out of 5
Great
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A
Rating: 5 out of 5
Item conforms to my expectations, good quality
delivered carefully and quickly
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delivered carefully and quickly
A
Rating: 5 out of 5
Another order where everything went smoothly! Clear!
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A
Rating: 5 out of 5
Three years ago I bought a cap from you and I am very happy with the products, that’s why I am ordering again, one for me and one for my friend
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A
Rating: 1 out of 5
You are useless.... Because to this day I still have not received my order and I was supposed to receive it yesterday...
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Response from Chapellerie Traclet
Thank you for your message which pleases us.
The order was placed on January 23 at 10 a.m. and it was sent the same day under tracking 6a34509052406
As indicated by the tracking, there are currently strikes ongoing. This is causing some delays beyond our control.
Please excuse us for this inconvenience.
If you have a better solution, we are of course listening and will try to implement it.
Best regards
Traclet Sébastien
The order was placed on January 23 at 10 a.m. and it was sent the same day under tracking 6a34509052406
As indicated by the tracking, there are currently strikes ongoing. This is causing some delays beyond our control.
Please excuse us for this inconvenience.
If you have a better solution, we are of course listening and will try to implement it.
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
Very good as usual
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A
Rating: 5 out of 5
Very readable
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A
Rating: 5 out of 5
Very good, fast delivery, nice beret!
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A
Rating: 5 out of 5
I recommend.
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A
Rating: 5 out of 5
very fast
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A
Rating: 1 out of 5
Unfortunately, the hats were too small... the pakol looked very little like the one I bought in Pakistan... a few years ago
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Response from Chapellerie Traclet
Hello
For the ordered models, we also have them in larger sizes.
The Pakol is manufactured and designed in Pakistan.
If you have a photo of your model, we would be happy to try to get that model.
Remaining at your disposal
Best regards
Traclet Sébastien
For the ordered models, we also have them in larger sizes.
The Pakol is manufactured and designed in Pakistan.
If you have a photo of your model, we would be happy to try to get that model.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
I haven't tried it yet
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A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
Both berets are superb and very comfortable. I am fully satisfied with the items, the measurements are accurate and the quality is impeccable. Thank you for the advice given by phone.
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A
Rating: 5 out of 5
Fast, very professional
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A
Rating: 5 out of 5
Navigation on the site is very easy, delivery is very fast
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A
Rating: 5 out of 5
Everything is perfect.... I am totally satisfied with my hat which gives a high quality appearance both visually and to the touch and in use.... Thank you,
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A
Rating: 4 out of 5
The products seem to be compliant.
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A
Rating: 1 out of 5
I cannot comment on this because I still have not received my order
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Response from Chapellerie Traclet
Hello
Your order is currently being delivered since January 23.
Here is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20315457207
As indicated, currently due to protests, some packages are delayed.
A complaint has been made to conduct the necessary searches.
Please excuse us for this inconvenience.
Best regards
Traclet Sébastien
Your order is currently being delivered since January 23.
Here is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20315457207
As indicated, currently due to protests, some packages are delayed.
A complaint has been made to conduct the necessary searches.
Please excuse us for this inconvenience.
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
Of the 2
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A
Rating: 5 out of 5
Corresponds in every way.
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A
Rating: 4 out of 5
Very good.
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A
Rating: 5 out of 5
Good product description, delivery without problems.
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