Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2023
Good quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/12/2023
Easy to find what you are looking for
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2023
Made in France
Finally I hope?
Good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2023
Perfect size and good quality fabric
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/12/2023
Top I am a fan
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2023
Practical, fast and efficient.
The items are as described. Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2023
Item conforms to the order.
Pleasant to wear at night
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2023
Nothing to say about the order except that the delivery date was exceeded
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2023
Ordering is simple, the tracking proves the seriousness, the reception is correct! The cap made an impression, just like in the photo!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2023
Simple and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2023
I was looking for a chapka and the level of information on the different models was good (material, price, origin, size, etc.). The filters help in the search but could be improved a bit.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/12/2023
I still have not received my delivery
It has been 1 month
I even sent you an email, with no response from you
Best regards,
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Response from Chapellerie Traclet
Hello
The order was placed on December 6, 2023, and it was sent on 15/12/23 under the colissimo tracking 6h13301400325
As indicated in the tracking, your order has been waiting for you at the chosen pickup point since December 20, 2023.
Knowing that this information was sent to you from our side by email as well as by post on Monday 18/12/23 at 19:34, but also 3 other emails from the post office.
The package is therefore waiting for you at your pickup point.
Remaining at your disposal to assist you.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2023
Order received on time, hat received as described, and of quality!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2023
I have already mentioned the delivery problem.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2023
Everything is perfect. Thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/12/2023
I still have not received my package!!!!!
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Response from Chapellerie Traclet
Hello
The order was sent on 26/12/2023 under the colissimo tracking 6M20261418444
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20261418444
A complaint has just been made with the complaint number 240102165190
The post office should provide you with information about the delivery date soon.
Please excuse us for this inconvenience beyond our control.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2023
Clear and simple to use site, impeccable delivery service and communication. Very nice selection of hats and I easily found what I needed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2023
very easy to order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2023
Practical site for research
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2023
Ergonomic and serious site, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2023
Fast and good packaging.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2023
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2023
Good purchase, fast shipping and well packaged, beautiful product, I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2023
fast service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2023
Everything is perfect except the registration of the hat on the Canadian site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2023
Order compliant, fast delivery. No issues.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2023
Very fast delivery! Order completely compliant
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2023
Ultra fast delivery, very good quality item, in a word excellent
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2023
Overall good. But the search function does not allow finding products in stock, many sizes are restocked or out of stock.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2023
Nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2023
A lot of choices on the site, very fast delivery to the relay point. Satisfied with my first order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2023
Shipping and receipt very fast despite a traditionally busy period and product compliant with my expectations. I am very satisfied. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2023
Fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2023
I am very satisfied with the product offered following an email contact. Excellent advice and customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2023
Everything was perfect, sent on time, package very well wrapped and beautiful toque.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2023
Serious site, compliant product, delivery time respected despite the period (order on 22/12, received on 24/12)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2023
Hat taken in size 58 is a bit large compared to an old one of this size. See the quality in use.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2023
Very readable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2023
Perfect, very satisfied with this item! Fast delivery, thank you!
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