Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2023
Once again delighted with my shopping experience at Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2023
good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2023
Impeccable, simple order and very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/11/2023
ITEM CORRESPONDING TO THE DESCRIPTION ON THE SITE; N/A.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2023
Fast delivery and in accordance with the description. Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2023
Serious and reliable site. Fast delivery but shipping costs
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2023
Perfect delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2023
Always perfect. Product and shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2023
Your site allows easy access to different items, to discover them from different angles, to know the materials used, tips for cleaning them, sizes and costs. As for payments, having an account, you had all my details. The home delivery time was respected and the pure Shetland wool cap with ear flaps that I ordered corresponds perfectly to my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2023
perfect in every way
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2023
Very fast delivery. Navigation on the site is fine.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/11/2023
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Response from Chapellerie Traclet
Thank you for your order. Remaining at your disposal. Best regards, Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/11/2023
easily reachable and good advice. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/11/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2023
The entire service was perfect. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/11/2023
nothing to report
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2023
The product matches the price otherwise nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/11/2023
Very good, quality item, fast delivery. Totally satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/11/2023
very satisfied with the site I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2023
Very happy with the quality of the product and the customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2023
easy to access, smooth, very functional site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/11/2023
The hat arrived perfectly packaged and on time. I had not chosen the right size and I am in the process of returning it for an exchange without any problem.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/11/2023
Very satisfied with the product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/11/2023
Very satisfied, quality product. Very fast delivery. Very serious.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/11/2023
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2023
The navigation on the site is accessible, delivery is fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/11/2023
Pleasant site and easy search. Wide assortment. Quality products. Fast and compliant delivery. A cap ordered was too big: easy return and quick exchange.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2023
Very convenient to order online. Delighted with the hat, exactly as in the photo, exact size.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/10/2023
Delivery time does not match what is indicated at the time of purchase.
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Response from Chapellerie Traclet
Hello
Please excuse us for this production delay.
We hope that the hat meets your satisfaction.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2023
Nothing to report, everything was perfect from the order to the very fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/11/2023
Always faster, such is the customer's demand. But a little wait did not diminish the pleasure of receiving a high-quality product that perfectly met... the expectations of a very satisfied customer.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2023
compliant and quality item
beautiful finish
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2023
Clear, well informed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2023
Easy navigation on the site as well as ordering and payment. Impeccable delivery choice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2023
Quality of the reception during the phone contact for help with creating the customer account.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2023
Happy with my purchase of beautiful quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2023
Received my order on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2023
Very satisfied with my order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/10/2023
Very satisfied with my order and the responsiveness of the services
I had to return the hat to get a larger size and everything went very well! Very fast! The exchange by email was also with a response within the day!
Perfect! ... The hat is super beautiful!
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