Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2023
Perfect reception, quality product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/08/2023
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/08/2023
Very happy with the product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2023
It quickly led me to what I wanted with a variety of choice.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/09/2023
My order was not delivered to me.
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Response from Chapellerie Traclet
Hello
Here is the package tracking
http://www.tnt.fr/public/suivi_colis/recherche/visubontransport.do?btnSubmit=&bonTransport=7417777567374339
It is indicated as delivered with the name of the person who received it.
Have you checked that the person did not receive it?
Finally, as indicated yesterday Saturday, we will make a complaint on Monday.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2023
Serious and well-stocked site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2023
Ease of ordering, choice, Made in France.... fast shipping by the Post
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2023
Very fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2023
As with my first order, the items meet my expectations and are of impeccable finish. The delivery time was well respected. My only regret is not being able to filter based on items in stock when searching on the site. I highly recommend this company :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2023
Navigation without problems. I found the information I was looking for easily.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2023
I recommend this excellent hat for its beautiful quality and sturdiness.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2023
I received the ordered hat well.
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2023
Fast delivery of the ordered products, the "Australian leather hat" is really great, shape size appearance... Everything is impeccable. I am not disappointed, but less thrilled by the canvas hat for rainy days, but maybe I need to use it in bad weather to appreciate it?
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2023
Hat well received in impeccable cardboard packaging, thank you very much!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/08/2023
Very good customer experience in selecting and purchasing the hat for my wife. The Tilley T5 ultra lightweight hat is of beautiful quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2023
Product as ordered.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2023
Very clear site, order arrived on time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2023
Fast product conforms, be careful of creases during packaging
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/06/2023
The product arrived in very good condition and perfectly meets my expectations! However, I would have liked to be kept informed about stock issues and thus the significantly increased delivery time (order placed in the twenties of June, received on September 7!). When you see 2 days of delivery on the site and receive nothing without being informed of anything, it's quickly worrying. That said, your responses are quick so that makes up for it I suppose. And the product remains perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2023
Very good site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/08/2023
Hat received yesterday. Matches the product description. Good quality, I highly recommend!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2023
The speed of delivery is good and the quality of the product is too.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/08/2023
Quality and punctuality of the service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2023
Nothing to report, compliant.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2023
Very serious service! Nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2023
Ergonomic site, products match the descriptions. Timely delivery and excellent customer service (by phone and email). Satisfied!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2023
No issues
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/08/2023
Perfect, color (rust), size (unique), delivery ok. Now I’m waiting for it to get colder!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/08/2023
Well, I recommend you, both for your speed and for the quality of your products. Thank you TRACLET.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2023
good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2023
Pleasant site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2023
Very serious. I made a mistake in size when ordering. Return accepted immediately. Resending the correct size on the same day as the return was received. Superb quality. I highly recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2023
Perfect in terms of order processing.
Regarding the product received, a bit disappointed. It was 2 Blue White Red berets but the white color is not at all. It is rather mottled with blue and red.
Too bad
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2023
Complete and well-designed site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/08/2023
Very nice lightweight hat, pleasant to wear. Fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/08/2023
Delivery to the post office.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/08/2023
The top of the hat had two small stains.
Poorly wrapped? Already stained before?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2023
I have nothing to add, Thank you!
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