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Rating: 5 out of 5
Very easy to order on your site, my order arrived very quickly and meets my expectations
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
quality product
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A
Rating: 4 out of 5
perfect
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A
Rating: 5 out of 5
Professional contact with good advice. Fast and compliant delivery.
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A
Rating: 5 out of 5
Responsive and involved
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A
Rating: 5 out of 5
Everything was perfect, thank you, except for the delivery by post to a pickup point, competitors are faster... It's not your fault...
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A
Rating: 5 out of 5
Perfect, lots of choices and impeccable service.
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A
Rating: 5 out of 5
Delivered - Perfect - Closed.
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A
Rating: 4 out of 5
Delivery is fast, however some scratches on certain areas of the outer leather.
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A
Rating: 4 out of 5
Nothing good, nothing bad. Compliant with the request.
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A
Rating: 5 out of 5
Fast shipping in solid packaging.
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A
Rating: 5 out of 5
Item matching the request. Satisfied
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A
Rating: 5 out of 5
Super top. I highly recommend this site. Efficiency, speed, and quality products. Thank you
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A
Rating: 5 out of 5
Very good service. Merchandise as described.
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A
Rating: 4 out of 5
I ordered a children's Nice hat with a diameter of 31cm, the one I received measures rather 40 cm in diameter, more for an adult.
Otherwise, the quality is very nice, very beautiful product.
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Otherwise, the quality is very nice, very beautiful product.
A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Perfect as usual!
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A
Rating: 5 out of 5
This is the second hat I buy from TRACLET and I am very satisfied with the quality of the products and the service. A great brand to recommend for hat lovers.
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A
Rating: 4 out of 5
The only problem is that the hat received is not the hat ordered. The one I ordered had a neck protection and the one received does not, although the location exists: why this change?
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A
Rating: 5 out of 5
Navigation on the site is easy, delivery is fast, and the products are of quality.
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A
Rating: 4 out of 5
site ordered easy navigation
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A
Rating: 4 out of 5
I received the hat on time. I only have one concern, my hat is guaranteed for life and I have to make the guarantee online and they ask me for the invoice number that I did not receive and the exact color.
Thank you in advance for your response.
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Thank you in advance for your response.
A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Product well received and of very good quality as usual.
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A
Rating: 5 out of 5
serious
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A
Rating: 3 out of 5
The site is easy to use, delivery is very fast and in accordance with the announcement, however, it was made on a rainy day, the box arrived wet and torn, fortunately the item is intact.
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A
Rating: 5 out of 5
Very simple site to use and easy to find the necessary information.
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A
Rating: 5 out of 5
impeccable, good size, well packaged, very good quality, very reasonable prices, I would recommend
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A
Rating: 1 out of 5
wrong delivery or order error
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Thank you for sending us a photo of the received model with your order reference to [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us if we made a mistake.
Thank you for sending us a photo of the received model with your order reference to [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
many products on your site which gives a great choice but I knew what suited me
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A
Rating: 5 out of 5
In accordance with the order
Super hat!
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Super hat!
A
Rating: 5 out of 5
Order well packaged. Quality product matching my search.
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A
Rating: 5 out of 5
Fast delivery. Very good product. Thank you.
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A
Rating: 3 out of 5
I modified it a bit because I didn't like it too much (too stiff)
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A
Rating: 5 out of 5
Product conforms to the order arrived on time.
It's perfect
Thank you and see you next time
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It's perfect
Thank you and see you next time
A
Rating: 5 out of 5
Many items offered
and quality
Speed of delivery
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and quality
Speed of delivery
A
Rating: 5 out of 5
I am very satisfied with how the site works.
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A
Rating: 5 out of 5
As soon as my order was placed, it was sent immediately. And 2 days later I received my package.
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A
Rating: 3 out of 5
The photo of the hat is very flattering compared to reality. Disappointed
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A
Rating: 4 out of 5
Very good, received on time
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