Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/07/2023
Fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/07/2023
Relevant information with fast delivery and good follow-up
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/07/2023
I recommend this site, the Traclet hat shop has beautiful hats. I recommend. Serious and fast. Thank you. BEASANDE
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/06/2023
A lazy and dishonest seller. Unable to meet a delivery deadline. 4 weeks after my order I still haven't received anything and I see that my package still hasn't left France... He gives me contradictory information when I ask him for explanations and then when I confront him instead of answering me he evades my question... I strongly advise against. I give one star because the site does not allow me to give none.....
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Response from Chapellerie Traclet
Hello
Thank you very much for your very courteous messages.
As indicated during our exchanges, the delay of 72 hours is for France.
For Switzerland, as indicated, the delay is longer especially since there are customs.
We apologize for this inconvenience.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/07/2023
Very good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/07/2023
Product conforms to the description. Very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2023
the site is very well designed, large selection.
fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2023
Product conforms to the description, color even more beautiful in real life. I am very satisfied with my cap which pleases everyone around me. One regret is that it is only offered in 3 colors...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2023
Following a first order where I made a mistake with the color and returned the product, I am very happy with this new order. I would just like to find wool or cotton berets in other colors. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2023
Excellent! Fast, efficient, and very beautiful product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2023
Item received on time, in accordance with the description. Top.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/07/2023
Very satisfied, meets my expectations, fast delivery. Just a note regarding the re-stocks, no news on my requests to be notified when the products are available again. Limited choice in size 62.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2023
Successful and satisfying purchase: the photos on the site accurately reflect the hat's color. Hat well packaged and protected for delivery. Delivery tracking OK. Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2023
Friendly and pleasant contact. Package well protected. I recommend this company.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/07/2023
Completely satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2023
Very beautiful hats
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2023
Perfect service, in accordance with the order. Thank you for your seriousness
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/07/2023
Superb hat, happy with my purchase
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2023
Easy order with lots of information about the products. Fast delivery and impeccable package. Hat well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/07/2023
Fast and precise. The colors are a bit misleading.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2023
Well-packaged straw hat, arrived within the announced deadlines.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2023
Fast delivery. Quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2023
Very good...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2023
I am on vacation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2023
Delivery time a bit long
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2023
Excellent company.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/06/2023
Still no news about my order
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Response from Chapellerie Traclet
Hello
Please excuse us for this delay in delivery from the post office.
Here is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6A27504896748
A complaint will be made tomorrow to understand the delivery issue with the post office.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2023
Item meets expectations.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2023
Deadline not respected compared to the announced deadline
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2023
Very good, good speed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2023
Impeccable, clear, and lots of choices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2023
hat sent in excellent condition
in a suitable box. Top
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2023
Very good site, good offers however it can be improved by refining the search tool (filters) and adding additional items to help novice customers choose well, and
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2023
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2023
Identical to what I hoped for.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2023
Excellent service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2023
One of the hats is not the size I ordered. A bit disappointed because I really needed it for my hikes.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2023
The delivery was made ahead of the scheduled date, which was very convenient.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2023
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2023
Everything perfect ....
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