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Rating: 5 out of 5
Item shipped quickly and well packaged.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
very good quality, fast delivery, to recommend
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A
Rating: 5 out of 5
Everything is fine
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A
Rating: 5 out of 5
Delivery in accordance with the deadlines. No issues upon receipt.
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A
Rating: 5 out of 5
Fast delivery, careful packaging and compliant product. To recommend.
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A
Rating: 1 out of 5
The ordered product does not match the photo on the site
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a product error.
Thank you for sending us a photo at [email protected]
Thus we can send you the correct product.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us if we made a product error.
Thank you for sending us a photo at [email protected]
Thus we can send you the correct product.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
Product completely in line with what I expected.
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A
Rating: 5 out of 5
Satisfactory site; speed of delivery; compliant product;
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A
Rating: 5 out of 5
Ultra-fast shipping and delivery, the received hat fully corresponds to my order, thank you. Best regards, Vincent
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A
Rating: 5 out of 5
Very satisfied with my purchase and very fast delivery, I recommend!
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A
Rating: 5 out of 5
Delivery within 48 hours, very beautiful hat of excellent quality.
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A
Rating: 5 out of 5
Perfect, nothing to say!
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A
Rating: 3 out of 5
fast delivery. However, the package was slightly torn. Since it was a cotton beanie, the risk of deterioration was minimal.
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A
Rating: 5 out of 5
Easy navigation on the site, fast shipping and very well packaged item.
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A
Rating: 5 out of 5
Nothing to report
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A
Rating: 5 out of 5
Hat arrived on time, with regular updates on the delivery stages. Item that perfectly meets my expectations.
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A
Rating: 5 out of 5
Fast service and top quality
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A
Rating: 5 out of 5
Very satisfied with Chapellerie Traclet which I recommend without any hesitation in terms of value for money, phone advice, and delivery speed!
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A
Rating: 5 out of 5
Excellent site with a wide choice and excellent products. Very efficient with fast delivery.
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A
Rating: 5 out of 5
Considerable choice, fast delivery... successful customer experience!
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A
Rating: 5 out of 5
Very happy to order to receive this hat for my husband. Will certainly use Traclet in the future.
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A
Rating: 5 out of 5
I ordered 2 leather caps for my husband's birthday. They are beautiful and delivered very quickly (ordered on Monday and delivered on Wednesday). Moreover, since I had included a birthday message, I had the pleasant surprise that the caps were placed in a nice bag with the transcription of my message. Thank you to the team.
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A
Rating: 5 out of 5
-
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A
Rating: 5 out of 5
Perfect
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A
Rating: 4 out of 5
very good.
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A
Rating: 5 out of 5
Great, fast delivery and good products
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A
Rating: 1 out of 5
I ordered 2 hats at a unit price of 90 euros because it was specified on the site that this hat was made in Canada (I could understand the price). To my great displeasure, these hats are also made in China (it was specified for other models but not this one)... but designed in Canada. This is misleading information, shame on the TILLEY brand and those who endorse and sell these hats. I am really angry and will not recommend either on this site or Tilley items.
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Response from Chapellerie Traclet
Hello
Please excuse us, we have not yet changed all the production locations on Tilley hats because in our entire stock we still have hats made in Canada. For many models we have already changed this information, notably on the ltm6 but on the Ltm8, we still have old stock.
This production location does not tarnish its quality of manufacturing and fabric.
If these hats do not give you complete satisfaction, it is of course possible to return them for an exchange, notably with the t3 wanderer which is still made in Canada.
Remaining at your disposal and we accept our apologies for this production location error.
Best regards
Traclet Sébastien
Please excuse us, we have not yet changed all the production locations on Tilley hats because in our entire stock we still have hats made in Canada. For many models we have already changed this information, notably on the ltm6 but on the Ltm8, we still have old stock.
This production location does not tarnish its quality of manufacturing and fabric.
If these hats do not give you complete satisfaction, it is of course possible to return them for an exchange, notably with the t3 wanderer which is still made in Canada.
Remaining at your disposal and we accept our apologies for this production location error.
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
Good shop. Recommended.
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A
Rating: 5 out of 5
Item received very quickly. Ordered on a Sunday evening and received on Wednesday morning. Well packaged. The hat itself is more beautiful than in the photo and of good quality. I will order again from this merchant!!
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A
Rating: 5 out of 5
I am very satisfied with my purchase, thank you
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A
Rating: 5 out of 5
Always fast for shipping and quality products
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A
Rating: 5 out of 5
Always perfect
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A
Rating: 5 out of 5
Easy to use website. Order received on the scheduled date. Satisfied with my order and thank you for the pen as a gift.
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A
Rating: 5 out of 5
Wide choice, good value for money, fast delivery, responsive and friendly customer service
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Rating: 4 out of 5
No Pb…
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A
Rating: 5 out of 5
Very serious company that responds quickly to questions and whose product quality is excellent. Deliveries are fast.
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A
Rating: 5 out of 5
No criticism
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A
Rating: 4 out of 5
A bit disappointed by the lack of packaging worthy of such an item
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Fast and in accordance with the order but I would have liked to receive the Panama Stetson in a real hat box
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