Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/04/2022
I find that the overlays that take up half the screen spoil the navigation on the site. Too bad we lose clarity
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2022
Well-designed site and relatively clear for product searches. It's a shame the reporting requests for out-of-stock products and those back in stock do not work... So you have to be attentive and check the site regularly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2022
Hello I am very satisfied with my purchase on the Traclet hat shop site. The delivery was made within the deadlines and it was in accordance with the order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/04/2022
Very good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/04/2022
Very large selection of items, order received quickly
Delighted with the product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/04/2022
Satisfied with the site, easy to navigate, very responsive site: order received 48 hours after being placed. Item conforms to the description, very good quality and finishes, I will recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2022
Impeccable!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2022
Very fast shipping, the item matches exactly the description and the requested size. Moreover, the site offers an immense choice of hats of all kinds and for every occasion, I had already ordered once in the past and was very satisfied. I highly recommend it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/04/2022
Excellent service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2022
Not enough photos.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/04/2022
Terrible, Stay away.
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Response from Chapellerie Traclet
Hello
The order for England was placed on the 14th and shipped the same day under the tracking colissimo
CF242952895FR
Shipped Shipped Armada Levell 14/04/2022 18:03:45
Payment accepted 14/04/2022 18:03:45
Payment accepted 14/04/2022 05:29:03
According to the colissimo tracking, the package is on April 29 in the distribution center today.
Remaining at your disposal
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/04/2022
nothing to report; The requested product was delivered on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2022
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2022
Very happy with my hat!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/04/2022
Too long delays, necessary reminders ......
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2022
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2022
It's good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/04/2022
Careful packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2022
Simple, fast order and in accordance with the promised delivery time. Quality product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2022
I am delighted with an item of 'class'
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2022
Satisfied with the ear-covering caps and neck protection that I ordered
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2022
The order was very well managed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/04/2022
Hello, I sent you an email yesterday. The Panama was a birthday gift .... finally a real Panama. I am surprised and disappointed that the hat was not delivered with a storage box or at least a dusty bag. Likewise, I would have liked a folding instruction .... I went back to the site. It is still a quality item ....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2022
Always very satisfied, a lot of choice
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/04/2022
the black felt fedora hat Brompton has a cardboard look and feel unlike the chameleon hat from my last order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2022
Very beautiful hats, and of very good quality, it was worth the wait of 3 weeks for delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2022
Very good site, a wide choice, advice and top delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2022
site clearly presented and pleasant
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2022
Good, I recommend, size OK? color OK
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2022
Everything is fine
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2022
Top hat!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2022
The ordered hats perfectly match my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2022
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2022
Long-time customers, we have always been satisfied with the choice, prices, and quality of the products and exchanges with the store.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/04/2022
Site of s***
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Response from Chapellerie Traclet
Hello
Thank you for your message, but this is incomprehensible.
We delivered you a Stetson western hat with personalized letters.
What is the problem you are encountering?
Remaining at your disposal to understand the issue.
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2022
fast and well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2022
Very good service, a wide choice of products, easy navigation to find the right model. Careful packaging, and very fast delivery! I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2022
Order ease OK
Fast and compliant delivery
Everything is OK
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2022
Fast delivery (to the relay point for my choice)
Product compliant and of good quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2022
A lot of choices at all prices! Delivery was quite fast, I am very satisfied with my hat which arrived well packaged and meets my expectations!
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