Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2021
Careful delivery and on time! Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2021
Satisfied with my order and the ease of ordering.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2021
Very fast delivery and item conforms
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2021
very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2021
very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2021
Very good site. Lots of choices
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2021
Very professional, I recommend it. Not only did I receive my order before Christmas knowing that I called late, but the product was well packaged in a nice box. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2021
Impeccable during the Christmas period.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2021
A wide choice, easy navigation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2021
fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2021
Nothing to say about the products. But 4 days late without information from Colissimo. Complete package but rebuilt by the carrier (sticker).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2021
Nice item, good communication during the sale, some confusion about the delivery date initially announced for the 21st and finally corrected to the 22nd. Box perforated upon delivery at the relay point
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2021
Clear and accessible site.
Fast shipping and careful packaging. Product conforms to my order and quality/price is on point.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2021
Fast delivery for an excellent quality hat that matches the description and photos. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2021
Excellent, delighted with my beret
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2021
Quite average, disappointing!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2021
Very fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2021
Good, easy to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2021
Quality product and fast delivery. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2021
Very satisfied with my order. The delivery was very fast.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2021
I quickly received my hat, within the promised time. I am delighted with my purchase. A very beautiful piece of excellent quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/09/2021
Despite a stock shortage, the delivery time was very very good. The site is correct. Should specify the level of thermal insulation provided by the different chapkas with a clear index. That would be a real plus.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2021
Efficient and fast.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2021
Easy choice to make and immediate follow-up
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2021
A bit long delays
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2021
Short delivery time, good quality product, in short, professional work. To recommend without hesitation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2021
Delivery guaranteed in 48 hours the day before Christmas. Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/11/2021
Product conforms to the description, very nice quality and top-notch information service. I recommend this store 100% :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2021
Very satisfied, quality product quickly shipped
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2021
Completely satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2021
very fast delivery - quality belt
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2021
Impeccable item and very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2021
easy site, even for those who are not used to the internet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2021
Nothing to complain about, impeccable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2021
Fast shipping and quality product that matches the catalog model.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2021
Good service, fast.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2021
Filters not always very effective on the site. The order was simple and quick.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2021
EASY ENOUGH
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/11/2021
Hello
I am very dissatisfied with the service because I had to send an email to get my product which was ordered on November 21 and ordered for Christmas
Taking more than a month to send a product seems completely unacceptable to me
I have received neither apologies nor explanations for the delay
Best regards
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Response from Chapellerie Traclet
Hello
The delivery time was clearly indicated at the time of the order as 2-3 weeks.
We did our best to ensure you received it on time before Christmas.
The manufacturing time being unavoidable.
Remaining at your disposal for any questions.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2021
very fast delivery, thank you. beautiful quality. thank you
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