Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Order received quite quickly. Item seems to be of quality and approved to protect the face from the sun due to an actinic keratosis issue. It is reassuring to have items that seem to be of quality.
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Response from Chapellerie Traclet
Hello Gérard,
Thank you very much for your positive review and for taking the time to share your experience. We are delighted to learn that your order was received quickly and that our product meets your expectations in terms of quality and protection. Your satisfaction is our priority, and we hope to see you again soon on our site!
Best regards,
The Chapellerie Traclet team
J
Jeanne-Marie P.
Rating: 5 out of 5
following a purchase from 25/02/2026
Perfect
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Response from Chapellerie Traclet
Dear Jeanne-Marie,
Thank you so much for your flattering review! We are delighted that you had a perfect experience on our site. Your satisfaction is our greatest reward. See you very soon at Traclet Hat Shop!
Best regards,
The Traclet Hat Shop team
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Alan E.
Rating: 1 out of 5
following a purchase from 20/02/2026
I had to return TWO defective hats. Now I am still waiting for a refund! Please refund immediately.
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Response from Chapellerie Traclet
Hello Alan,
We are sincerely sorry to learn about your disappointing experience with our hats. Your satisfaction is our absolute priority.
We have checked the sizes but the hats ordered in size 59 cm are indeed 59 cm and we already have a customer in the store who bought the traveller model after your return today in size 59 cm and it fits him perfectly.
What problem did you encounter?
We have taken your refund request into account and our team is doing everything possible to process this as quickly as possible. We thank you for your patience and remain at your disposal for any questions.
Best regards,
The Chapellerie Traclet team
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David L.
Rating: 5 out of 5
following a purchase from 22/02/2026
-
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Response from Chapellerie Traclet
Hello David,
We warmly thank you for your 5-star review. Your satisfaction is our priority and we are delighted that our service met your expectations. Please do not hesitate to reach out to us for any questions or future needs.
Best regards,
The Chapellerie Traclet team
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Frederic L.
Rating: 4 out of 5
following a purchase from 26/02/2026
Thinner than my old one
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Response from Chapellerie Traclet
Hello Frédéric,
Thank you very much for your review and your 4/5 rating. We are delighted that you chose our site, even though we take your comment about the thickness of our product into account. Your feedback is valuable and helps us improve our offer. Please do not hesitate to contact us if you have any questions or need advice for another model.
Best regards,
The Traclet Hat Shop team
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Daniel G.
Rating: 5 out of 5
following a purchase from 26/02/2026
-
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Response from Chapellerie Traclet
Hello Daniel,
We warmly thank you for your flattering review and your 5/5 rating! Your satisfaction is our priority and your encouragement motivates us to continue providing the best possible service. Please do not hesitate to reach out to us if you have any questions or need advice on our products.
Best regards,
The Traclet Hat Shop team
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Dylan D.
Rating: 5 out of 5
following a purchase from 04/02/2026
A bit of a delay because my size was no longer in stock but it was worth the wait! Just perfect
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Response from Chapellerie Traclet
Hello Dylan,
Thank you very much for your review and your understanding regarding the processing delay of your order. We are delighted to learn that you are satisfied with your hat! Please feel free to come back to us, we will always be here to help you.
Best regards,
The Chapellerie Traclet team
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Didier D.
Rating: 5 out of 5
following a purchase from 24/02/2026
Always beautiful hats and fast shipping. Thank you
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Response from Chapellerie Traclet
Dear Didier, we sincerely thank you for your flattering review. We are delighted that you like our hats and that you appreciated the speed of our service. We look forward to seeing you again soon on our site!
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Marie Francoise D.
Rating: 5 out of 5
following a purchase from 12/12/2025
Item corresponding to the photo and description. However, delivery was very long. Hat ordered mid-December, delivered early March
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Response from Chapellerie Traclet
Hello Marie Françoise,
Thank you very much for your review and your perfect rating! We are delighted that the item met your expectations. We apologize for the delivery delay and understand your frustration. We are constantly working to optimize this part of our service. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
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Martine J.
Rating: 5 out of 5
following a purchase from 26/02/2026
Good quality. Product perfectly matching the description. Received very quickly. Perfect.
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Response from Chapellerie Traclet
Dear Martine,
We warmly thank you for your flattering review and for taking the time to share your experience. We are delighted to learn that the quality of our products and the speed of delivery met your expectations. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Traclet Hat Shop team
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Laurent J.
Rating: 5 out of 5
following a purchase from 26/02/2026
Fast delivery, excellent quality hat. Perfect
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Response from Chapellerie Traclet
Hello Laurent,
We warmly thank you for your flattering review and your 5/5 rating! We are delighted to learn that you are satisfied with the quality of your hat and the speed of our delivery service. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Traclet Hat Shop team
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Ronald M.
Rating: 5 out of 5
following a purchase from 26/02/2026
Easy cross border transaction
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Response from Chapellerie Traclet
We warmly thank you for your flattering review, Ronald. We are delighted to learn that you found the transaction easy, and this reflects our commitment to providing a quality customer experience, even internationally. Please do not hesitate to reach out to us for any future needs, we will be happy to assist you.
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Cathicia R.
Rating: 5 out of 5
following a purchase from 13/02/2026
Hello, I have received my package and I am happy with my order.
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Response from Chapellerie Traclet
Hello Cathicia,
We sincerely thank you for your positive review and are delighted to learn that your order fully satisfies you. Please do not hesitate to reach out to us for any questions or future needs.
Best regards,
The Chapellerie Traclet team
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Daniel U.
Rating: 5 out of 5
following a purchase from 19/02/2026
Very nice hat. Thank you
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Response from Chapellerie Traclet
Dear Daniel,
We warmly thank you for your flattering review and your 5-star rating. We are delighted that you like our hat and hope it will accompany you in style. Please do not hesitate to reach out to us if you need any further advice or products.
Best regards,
The Chapellerie Traclet team
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Raymond M.
Rating: 5 out of 5
following a purchase from 20/01/2026
Product conforms to the description. Extremely long delivery times, over 4 weeks!
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Response from Chapellerie Traclet
Dear Raymond,
We sincerely thank you for your 5/5 rating and are delighted to learn that the product met your expectations. We also want to apologize for the delivery delays that may have caused inconvenience. We are constantly working to improve our service to provide an optimal experience for our customers. Your feedback is valuable and will help us progress.
Best regards,
The Chapellerie Traclet team
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Ludovic M.
Rating: 4 out of 5
following a purchase from 14/12/2025
One star removed for the delay in obtaining and delivery (February), even though I understood your difficulties, but it was a gift planned for Christmas. The quality of the product is, however, impeccable
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Response from Chapellerie Traclet
Dear Ludovic, we sincerely thank you for your feedback and your understanding regarding the delivery delay. We are pleased that the quality of our product met your expectations. Your satisfaction is our priority, and we will continue to work on our timelines to improve our customers' experience.
J
Josiane P.
Rating: 5 out of 5
following a purchase from 22/02/2026
Very satisfied with both the ordered products (a hat and a visor) the hat in particular is very beautiful and the packaging of the package (perfect).
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Response from Chapellerie Traclet
Dear Josiane,
We sincerely thank you for your flattering review and for the 5/5 rating. We are delighted to learn that you are satisfied with your purchases, especially the beauty of your hat. Your satisfaction is our priority, and we always ensure that each package is carefully prepared. We look forward to seeing you soon on our site!
Best regards,
The Chapellerie Traclet team
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Tanguy G.
Rating: 5 out of 5
following a purchase from 19/02/2026
Online store attentive to its customers, both by email and by phone. Dialogue, speed in shipping, fast and perfect delivery. Very serious store.
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Response from Chapellerie Traclet
Dear Tanguy,
We sincerely thank you for your flattering review and your 5/5 rating. Your satisfaction is our priority, and we are delighted to learn that you appreciated our attentiveness and the speed of our service. Your trust motivates us to continue offering the best to our customers. We look forward to serving you again at Chapellerie Traclet.
Best regards,
The Chapellerie Traclet team
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V V.
Rating: 1 out of 5
following a purchase from 27/11/2025
More than 4 months waiting without news if we don't ask! Good quality, bad service
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your feedback. We are delighted that you appreciated the quality of our products. However, we sincerely regret the waiting time you experienced and the lack of communication regarding this matter. Your feedback is valuable and will help us improve our service. Please feel free to contact us directly for any questions or assistance.
Best regards,
The Chapellerie Traclet team
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Nathalie E.
Rating: 5 out of 5
following a purchase from 23/02/2026
5/5
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Response from Chapellerie Traclet
Dear Nathalie,
We warmly thank you for your 5/5 rating. Your satisfaction is our priority, and we are delighted that our offer has met your expectations. Please do not hesitate to come back to us for your future hat needs.
Best regards,
The Traclet Hat Shop team
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Marianne F.
Rating: 5 out of 5
following a purchase from 23/02/2026
comfortable, pleasant to wear, fast delivery
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Response from Chapellerie Traclet
Hello Marianne,
Thank you so much for your flattering review! We are thrilled to hear that you find our hats comfortable and pleasant to wear, and that the delivery was fast. Your satisfaction is our priority. We look forward to seeing you again on our site!
Best regards,
The Traclet Hat Shop team.
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Gaillard C.
Rating: 5 out of 5
following a purchase from 24/02/2026
Fast delivery.
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Response from Chapellerie Traclet
We warmly thank you for your flattering review, Mr. Gaillard. We are delighted to learn that you appreciated the speed of our delivery. Your satisfaction is our priority, and we hope to see you again soon on our site.
C
Cindy L.
Rating: 5 out of 5
following a purchase from 07/02/2026
Perfect!
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Response from Chapellerie Traclet
Dear Cindy,
We sincerely thank you for your glowing review! We are delighted to learn that your experience with Chapellerie Traclet was perfect. Your satisfaction is our greatest reward. We hope to welcome you again very soon!
Best regards,
The Chapellerie Traclet team
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Noelle R.
Rating: 5 out of 5
following a purchase from 21/02/2026
The item received corresponds well to the image on the site. No disappointment and very positive review.
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Response from Chapellerie Traclet
Dear Noelle,
We sincerely thank you for your flattering review and for the 5/5 rating. We are delighted to learn that the item received met your expectations and the image presented on our site. Your satisfaction is our priority and we hope to see you soon on our online store.
Best regards,
The Chapellerie Traclet team.
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René B.
Rating: 5 out of 5
following a purchase from 23/02/2026
Good product faithful to my expectations thank you
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Response from Chapellerie Traclet
Hello René,
Thank you very much for your positive feedback! We are delighted to learn that our product has met your expectations. Your satisfaction is our priority. Please do not hesitate to reach out to us if you need help or advice.
Best regards,
The Traclet Hat Shop team
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Patrick S.
Rating: 1 out of 5
following a purchase from 29/12/2025
The size of this model is one size below European standard sizes. This is not mentioned in the product description.
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Response from Chapellerie Traclet
Hello Patrick,
Thank you for taking the time to share your feedback. We are sorry to hear that the size of your model does not meet your expectations. Your feedback is valuable, and we are committed to improving the clarity of our descriptions to avoid any confusion in the future. Please feel free to contact us directly for any assistance, we are here to help you.
Best regards,
The Chapellerie Traclet team
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Valerie G.
Rating: 5 out of 5
following a purchase from 06/02/2026
Fast shipping, quality item
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Response from Chapellerie Traclet
Hello Valerie,
A big thank you for your glowing review! We are delighted to learn that you are satisfied with the speed of shipping and the quality of our item. Your satisfaction is our priority!
See you soon on our site,
The Chapellerie Traclet team
I
Ian D.
Rating: 5 out of 5
following a purchase from 21/02/2026
Great quality item and service.
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Response from Chapellerie Traclet
We sincerely thank you for your flattering review, Ian. We are delighted to learn that the quality of our items and our service met your expectations. Your satisfaction is our priority, and we hope to see you again soon on our site.
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Laurence C.
Rating: 5 out of 5
following a purchase from 21/02/2026
Perfect
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Response from Chapellerie Traclet
Madame Laurence, we warmly thank you for your perfect rating of our site "Chapellerie Traclet". Your satisfaction is our greatest reward and we are delighted to have been able to meet your expectations. We look forward to seeing you online soon!
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Christian G.
Rating: 5 out of 5
following a purchase from 20/02/2026
A hat of impeccable quality, super packaging for transport. I can't wait to give it next Saturday.
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Response from Chapellerie Traclet
Hello Christian,
Thank you very much for your flattering review! We are delighted to hear that you are satisfied with the quality of your hat and our packaging. We hope that the person who receives it will be just as pleased. Please do not hesitate to reach out to us for your future needs.
Best regards,
The Chapellerie Traclet team
S
Stevens D.
Rating: 4 out of 5
following a purchase from 20/01/2026
I am very happy with your products, but there was a long wait to receive my second cap.
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Response from Chapellerie Traclet
Hello Stevens,
We sincerely thank you for your positive feedback on our products. We are delighted to hear that you are satisfied with your first cap. We apologize for the delivery delay of your second order and are constantly working to improve our service. We hope you will also enjoy your next cap. Please do not hesitate to contact us with any questions!
Best regards,
The Chapellerie Traclet team
A
Arnaud G.
Rating: 5 out of 5
following a purchase from 21/02/2026
Super hat!
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Response from Chapellerie Traclet
Hello Arnaud,
We sincerely thank you for your flattering review! We are delighted to hear that you are satisfied with your hat. Don't hesitate to come back and discover our collection. See you soon at Chapellerie Traclet!
Best regards,
The Chapellerie Traclet team
H
Henri C.
Rating: 5 out of 5
following a purchase from 22/02/2026
Perfect
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Response from Chapellerie Traclet
Hello Henri,
Thank you very much for your flattering review! We are delighted to know that you are satisfied with your experience on our site "Chapellerie Traclet". Your satisfaction is our priority and your encouragement motivates us to continue providing you with the best.
See you soon,
The Chapellerie Traclet team
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Lavigne G.
Rating: 5 out of 5
following a purchase from 21/02/2026
Perfect
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Response from Chapellerie Traclet
Hello LAVIGNE,
Thank you very much for your positive feedback and your 5/5 rating! We are delighted that you had a perfect experience on our site. Your satisfaction is our priority, and we hope to see you again soon at Chapellerie Traclet.
Best regards,
The Chapellerie Traclet team
T
Thierry M.
Rating: 5 out of 5
following a purchase from 20/02/2026
Super quality for the price Waterproof and warm Not the same color of fur but even prettier so no problem I would be colder in the ears... Just happiness thank you...
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Response from Chapellerie Traclet
Dear Thierry, we warmly thank you for your flattering review! We are delighted to learn that you are satisfied with the quality of our products and that you like the color of the fur. Your satisfaction is our priority, and we hope to see you again soon on our "Chapellerie Traclet" site.
B
Bruno C.
Rating: 5 out of 5
following a purchase from 22/02/2026
Hat of beautiful quality. Shipment even faster than the deadlines announced on the site. Package adapted to the hats.
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Response from Chapellerie Traclet
Hello Bruno,
Thank you very much for your flattering review! We are delighted that you are satisfied with the quality of your hat and the speed of the delivery. Your feedback on the packaging is also greatly appreciated. See you soon at Chapellerie Traclet!
Best regards,
The Traclet team
V
Victor L.
Rating: 4 out of 5
following a purchase from 28/01/2026
Excellent product. Up to the previous orders.
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Response from Chapellerie Traclet
Hello Victor,
Thank you very much for your positive feedback! We are delighted to learn that our product met your expectations, just like in your previous orders. Your satisfaction is our priority. We look forward to serving you again!
Best regards,
The Chapellerie Traclet team
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Gilles P.
Rating: 5 out of 5
following a purchase from 22/02/2026
Delighted, beautiful workmanship
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Response from Chapellerie Traclet
Hello Gilles,
Thank you very much for your flattering review! We are delighted that our work met your expectations. Your satisfaction is our greatest reward. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
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Laurent L.
Rating: 5 out of 5
following a purchase from 18/02/2026
I am very satisfied with this merchant and highly recommend it.
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Response from Chapellerie Traclet
Dear Laurent,
We sincerely thank you for your flattering review and for the 5/5 rating you gave us. Your satisfaction is our priority, and we are delighted that our service met your expectations. Your recommendation is greatly appreciated, and we hope to welcome you again soon at Chapellerie Traclet.
Best regards,
The Chapellerie Traclet team
J
Jérôme C.
Rating: 5 out of 5
following a purchase from 08/02/2026
Very good
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Response from Chapellerie Traclet
Dear Jérôme,
We sincerely thank you for your positive feedback and your 5-star rating. We are delighted to hear that you enjoyed your experience at Chapellerie Traclet. Please do not hesitate to reach out to us if you need advice or information, we would be happy to assist you again.
Best regards,
The Chapellerie Traclet team
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