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Rating: 5 out of 5
Fast delivery, and good quality of the item as described.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3, 4 and 5 stars
Reset filtersM
Rating: 5 out of 5
Traclet Review
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L
Rating: 1 out of 5
I have already bought several hats on the Traclet site and for the first time I bought a hat from a brand other than Jacaru and well it’s a disaster, the sizes do not match at all regarding the quality of the hat... anyway! I will go directly to Jacaru next time
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Response from Chapellerie Traclet
Hello Laurent,
Thank you for taking the time to share your experience with the Hat Shop Traclet. We are sincerely sorry to learn that your last purchase did not meet your expectations. Your satisfaction is our priority and we want to assure you that we do our utmost to guarantee the quality and accuracy of the sizes of each item offered on our site.
If this model does not suit you, it is of course possible to exchange it for a Jacaru that we also distribute.
The size of a hat can change from one brand to another.
That’s why we are a hat shop and we can make an exchange with the brand of your choice.
Do not hesitate to contact us directly so that we can find a solution that suits you. Your feedback is essential for us to improve and fully satisfy you in the future.
Best regards,
The team at the Hat Shop Traclet
Thank you for taking the time to share your experience with the Hat Shop Traclet. We are sincerely sorry to learn that your last purchase did not meet your expectations. Your satisfaction is our priority and we want to assure you that we do our utmost to guarantee the quality and accuracy of the sizes of each item offered on our site.
If this model does not suit you, it is of course possible to exchange it for a Jacaru that we also distribute.
The size of a hat can change from one brand to another.
That’s why we are a hat shop and we can make an exchange with the brand of your choice.
Do not hesitate to contact us directly so that we can find a solution that suits you. Your feedback is essential for us to improve and fully satisfy you in the future.
Best regards,
The team at the Hat Shop Traclet
J
Rating: 5 out of 5
Very satisfied, my children who feared ridicule, find that in the end, their father looks very handsome with Davy Crocket's hat. So, what more can I say after that?
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V
Rating: 5 out of 5
Very nice chapka
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Response from Chapellerie Traclet
Hello Véronique,
Thank you very much for your flattering feedback! We are delighted that you like the chapka. Your satisfaction is our priority.
See you soon at Chapellerie Traclet !
Best regards,
The Chapellerie Traclet team
Thank you very much for your flattering feedback! We are delighted that you like the chapka. Your satisfaction is our priority.
See you soon at Chapellerie Traclet !
Best regards,
The Chapellerie Traclet team
V
Rating: 5 out of 5
very nice hat, sent quickly
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J
Rating: 5 out of 5
Very good product but a bit long to make
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Response from Chapellerie Traclet
Hello Jean Baptiste,
We sincerely thank you for your 5-star rating and for your comments on our product. We understand that the manufacturing time may seem long, but please know that we take great care to ensure the quality of our hats, which requires meticulous production time. We hope
We sincerely thank you for your 5-star rating and for your comments on our product. We understand that the manufacturing time may seem long, but please know that we take great care to ensure the quality of our hats, which requires meticulous production time. We hope
C
Rating: 5 out of 5
Very fast delivery Good quality hat Satisfied with my purchase
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Response from Chapellerie Traclet
Madam Christine, we warmly thank you for your flattering review and are delighted to learn that your experience with our site "Chapellerie Traclet" met your expectations. Customer satisfaction is a priority, and your comments encourage us to continue offering quality products and fast service. We look forward to serving you again!
P
Rating: 5 out of 5
responds to the order fast delivery
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Response from Chapellerie Traclet
Dear Paul,
We sincerely thank you for your flattering review and for the 5/5 rating you gave us. We are delighted to learn that you were satisfied with the speed of our delivery service. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your flattering review and for the 5/5 rating you gave us. We are delighted to learn that you were satisfied with the speed of our delivery service. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
K
Rating: 5 out of 5
Very good customer service and hat as expected
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Response from Chapellerie Traclet
Hello Kenza,
Thank you very much for your positive feedback! We are pleased to hear that you are satisfied with our after-sales service and that your hat meets your expectations. Your satisfaction is our priority !
Best regards,
The Chapellerie Traclet team
Thank you very much for your positive feedback! We are pleased to hear that you are satisfied with our after-sales service and that your hat meets your expectations. Your satisfaction is our priority !
Best regards,
The Chapellerie Traclet team
É
Rating: 5 out of 5
Perfect.. As always! Thank you
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Response from Chapellerie Traclet
Hello Éric,
Thank you so much for your flattering review! We are delighted to know that you are satisfied with your experience on our site. Your loyalty encourages us to continue offering you the best. See you soon at Chapellerie Traclet !
Best regards,
The Chapellerie Traclet team
Thank you so much for your flattering review! We are delighted to know that you are satisfied with your experience on our site. Your loyalty encourages us to continue offering you the best. See you soon at Chapellerie Traclet !
Best regards,
The Chapellerie Traclet team
G
Rating: 5 out of 5
perfect
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Response from Chapellerie Traclet
Dear Gaëtan, we warmly thank you for your flattering review and for the maximum rating you gave us. We are delighted to learn that you had a perfect experience on our site "Chapellerie Traclet". Do not hesitate to come back to us for any questions or future needs.
G
Rating: 5 out of 5
Fast delivery, well packaged
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Response from Chapellerie Traclet
Hello Gilles,
We warmly thank you for your flattering review and are delighted to learn that your order was delivered quickly and in perfect condition. Your satisfaction is our priority, and we hope to welcome you again on our site "Chapellerie Traclet."
We warmly thank you for your flattering review and are delighted to learn that your order was delivered quickly and in perfect condition. Your satisfaction is our priority, and we hope to welcome you again on our site "Chapellerie Traclet."
L
Rating: 4 out of 5
Quality product, however, given the lack of speed, supply disruption, I only give 4 stars although the seller managed my call well
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Response from Chapellerie Traclet
Hello Lubin,
We sincerely thank you for your feedback and for your 4 stars. We are delighted to learn that you appreciate the quality of our products and the handling of your call. We do our best to improve the speed of our service, and we take your comments regarding supply shortages into account. Your satisfaction is our priority, and we hope to welcome you again soon with an even better experience.
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your feedback and for your 4 stars. We are delighted to learn that you appreciate the quality of our products and the handling of your call. We do our best to improve the speed of our service, and we take your comments regarding supply shortages into account. Your satisfaction is our priority, and we hope to welcome you again soon with an even better experience.
Best regards,
The Chapellerie Traclet team
B
Rating: 5 out of 5
Product conforms to the expected quality! Perfect!
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Response from Chapellerie Traclet
We sincerely thank you for your flattering review, Mr. Benoit. We are delighted to learn that our product met your expectations in terms of quality. Your satisfaction is our priority, and we hope to see you soon on our "Chapellerie Traclet" site.
L
Rating: 5 out of 5
Wonderful company!
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Response from Chapellerie Traclet
Hello Lori,
Thank you very much for your flattering review! We are delighted to hear that you had a positive experience with our hat shop. Your satisfaction is our priority, and your encouragement motivates us to continue providing the best possible service.
Best regards,
The Traclet Hat Shop Team
Thank you very much for your flattering review! We are delighted to hear that you had a positive experience with our hat shop. Your satisfaction is our priority, and your encouragement motivates us to continue providing the best possible service.
Best regards,
The Traclet Hat Shop Team
J
Rating: 4 out of 5
Good evening, I am really delighted with my hat order for my son. Very good quality, and thank you for the making.
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Response from Chapellerie Traclet
Good evening Jeanine,
We sincerely thank you for your positive feedback and are delighted to learn that you are satisfied with the quality of the hat ordered for your son. Your satisfaction is our priority, and we are happy that our creation met your expectations. We look forward to seeing you again on our site for your future purchases.
Best regards,
The Traclet Hat Team
We sincerely thank you for your positive feedback and are delighted to learn that you are satisfied with the quality of the hat ordered for your son. Your satisfaction is our priority, and we are happy that our creation met your expectations. We look forward to seeing you again on our site for your future purchases.
Best regards,
The Traclet Hat Team
M
Rating: 5 out of 5
Great choice and a lot of originality, there is something for everyone. Serious site, quality products, impeccable service.
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Response from Chapellerie Traclet
Dear Martine,
Thank you very much for your flattering review! We are delighted that our selection and the quality of our products have met your expectations. Your satisfaction is our priority, and your positive comments motivate us to continue on this path. See you soon on our site!
Best regards,
The Chapellerie Traclet team
Thank you very much for your flattering review! We are delighted that our selection and the quality of our products have met your expectations. Your satisfaction is our priority, and your positive comments motivate us to continue on this path. See you soon on our site!
Best regards,
The Chapellerie Traclet team
D
Rating: 5 out of 5
satisfied with the hats or caps that I order nothing more
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Response from Chapellerie Traclet
Hello Dany,
Thank you very much for your 5/5 review! We are delighted to hear that you are satisfied with your hats and caps. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
Thank you very much for your 5/5 review! We are delighted to hear that you are satisfied with your hats and caps. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
R
Rating: 5 out of 5
Very satisfied with my purchase and the quick delivery time
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Response from Chapellerie Traclet
We sincerely thank you for your flattering review, Mr. Raphaël. We are delighted to hear that you are satisfied with your purchase and the speed of our delivery service. We look forward to seeing you again on our "Chapellerie Traclet" site!
P
Rating: 5 out of 5
In accordance with the description and fast shipping
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Response from Chapellerie Traclet
Dear Patricia, we warmly thank you for your flattering review. We are delighted to learn that our products met your expectations and that you benefited from a fast delivery. Your satisfaction is our priority and we hope to have the pleasure of welcoming you again on our "Chapellerie Traclet" site.
L
Rating: 5 out of 5
Very happy with this purchase from the Traclet hat shop. The exchange for a smaller size went very well.
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Response from Chapellerie Traclet
Hello Luc,
Thank you very much for your positive feedback and your 5/5 rating! We are delighted to hear that your shopping experience and the exchange went well. Your satisfaction is our priority. We look forward to serving you again!
Best regards,
The Traclet Hat Shop Team
Thank you very much for your positive feedback and your 5/5 rating! We are delighted to hear that your shopping experience and the exchange went well. Your satisfaction is our priority. We look forward to serving you again!
Best regards,
The Traclet Hat Shop Team
P
Rating: 5 out of 5
very nice cap and good quality. fast delivery. I am very satisfied
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Response from Chapellerie Traclet
Hello Patrice,
Thank you very much for your flattering review! We are delighted that you like the cap and that the delivery was quick. Your satisfaction is our priority, and your feedback motivates us to continue offering quality products. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
Thank you very much for your flattering review! We are delighted that you like the cap and that the delivery was quick. Your satisfaction is our priority, and your feedback motivates us to continue offering quality products. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
M
Rating: 5 out of 5
Perfect quality, and fast delivery.
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Response from Chapellerie Traclet
Hello Muriel,
Thank you very much for your positive feedback and your compliments on the quality of our products as well as our delivery service. We are delighted to know that you are satisfied with your experience at Chapellerie Traclet. We look forward to seeing you again soon!
Best regards,
The Chapellerie Traclet team
Thank you very much for your positive feedback and your compliments on the quality of our products as well as our delivery service. We are delighted to know that you are satisfied with your experience at Chapellerie Traclet. We look forward to seeing you again soon!
Best regards,
The Chapellerie Traclet team
V
Rating: 5 out of 5
Impeccable
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Response from Chapellerie Traclet
Dear Valerie,
Thank you very much for your flattering comment and your perfect score of 5/5. We are delighted to hear that you found our service impeccable. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back very soon to our site.
Sincerely,
The Chapellerie Traclet team
Thank you very much for your flattering comment and your perfect score of 5/5. We are delighted to hear that you found our service impeccable. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back very soon to our site.
Sincerely,
The Chapellerie Traclet team
S
Rating: 5 out of 5
It's perfect, top-notch
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Response from Chapellerie Traclet
Hello Shane,
Thank you very much for your flattering review! We are delighted that our hat shop has satisfied you. Your satisfaction is our priority. See you soon on our website!
Best regards,
The Traclet Hat Shop Team
Thank you very much for your flattering review! We are delighted that our hat shop has satisfied you. Your satisfaction is our priority. See you soon on our website!
Best regards,
The Traclet Hat Shop Team
M
Rating: 5 out of 5
beautiful hat, it's perfect
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Response from Chapellerie Traclet
We sincerely thank you for your flattering review, MICKAEL. We are delighted that you are satisfied with your beautiful hat and hope to welcome you back very soon on our "Chapellerie Traclet" site. Do not hesitate to reach out to us for any other requests!
H
Rating: 5 out of 5
Serious company. A small detail regarding this order of grey felt fedora. I would have appreciated a clarification regarding the quality of the felt, although the classification seems to be relative: 10X, 20X?
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Response from Chapellerie Traclet
Thank you very much, Hananel, for your flattering review and your perfect rating. We are delighted that you enjoyed your experience at Chapellerie Traclet. Regarding your question about the quality of the felt of your gray Fedora, we appreciate your feedback and we are committed to providing more detailed information in our product sheets.
For the 10X and 20X qualities, it is mainly the quality of the felt, especially on Stetson or American brands.
For this model, do not hesitate to contact us directly for any other questions. We look forward to seeing you again soon!
For the 10X and 20X qualities, it is mainly the quality of the felt, especially on Stetson or American brands.
For this model, do not hesitate to contact us directly for any other questions. We look forward to seeing you again soon!
J
Rating: 5 out of 5
Very satisfied
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Response from Chapellerie Traclet
Hello Jassère,
Thank you very much for your positive feedback! We are delighted to hear that you are very satisfied with your experience on our site "Chapellerie Traclet". Your satisfaction is our priority, and we hope to see you again soon.
Best regards,
The Chapellerie Traclet team.
Thank you very much for your positive feedback! We are delighted to hear that you are very satisfied with your experience on our site "Chapellerie Traclet". Your satisfaction is our priority, and we hope to see you again soon.
Best regards,
The Chapellerie Traclet team.
E
Rating: 5 out of 5
Very good qualities
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Response from Chapellerie Traclet
Hello Eric,
We sincerely thank you for your flattering review and your rating of 5/5. We are delighted to learn that you appreciate the quality of our products. Your satisfaction is our priority, and we hope to see you soon on our site to discover our new collections.
Best regards,
The Traclet Hat Team
We sincerely thank you for your flattering review and your rating of 5/5. We are delighted to learn that you appreciate the quality of our products. Your satisfaction is our priority, and we hope to see you soon on our site to discover our new collections.
Best regards,
The Traclet Hat Team
G
Rating: 5 out of 5
delays kept product in line with expectations
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Response from Chapellerie Traclet
Dear Gérard, we sincerely thank you for your perfect rating of 5/5. We are delighted to learn that the product met your expectations and that the delivery times were respected. Your satisfaction is our priority, and we hope to see you again soon on our "Chapellerie Traclet" site.
J
Rating: 1 out of 5
The material has changed
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Response from Chapellerie Traclet
Hello Julien,
Thank you for your feedback and we are sorry to hear that our product did not meet your expectations.
What is the issue with the material?
Best regards,
The Chapellerie Traclet team
Thank you for your feedback and we are sorry to hear that our product did not meet your expectations.
What is the issue with the material?
Best regards,
The Chapellerie Traclet team
J
Rating: 5 out of 5
Perfect!
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Response from Chapellerie Traclet
Hello Jacques,
Thank you very much for your positive feedback and your rating of 5/5! We are delighted that our site "Chapellerie Traclet" suits you. Your satisfaction is our priority. Looking forward to seeing you again soon!
Best regards,
The Chapellerie Traclet team
Thank you very much for your positive feedback and your rating of 5/5! We are delighted that our site "Chapellerie Traclet" suits you. Your satisfaction is our priority. Looking forward to seeing you again soon!
Best regards,
The Chapellerie Traclet team
A
Rating: 5 out of 5
Perfect, thank you very much.
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Response from Chapellerie Traclet
Hello Alain,
A big thank you for your review! We are delighted that your experience with Chapellerie Traclet was perfect. Looking forward to seeing you again soon!
Best regards,
The team at Chapellerie Traclet
A big thank you for your review! We are delighted that your experience with Chapellerie Traclet was perfect. Looking forward to seeing you again soon!
Best regards,
The team at Chapellerie Traclet
M
Rating: 5 out of 5
easy to use
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Response from Chapellerie Traclet
Hello Martha,
Thank you very much for your positive feedback! We are delighted to hear that our site seemed easy for you to use. Your satisfaction is our priority and your feedback motivates us to continue improving our services.
See you soon at Chapellerie Traclet!
Best regards,
The Traclet team
Thank you very much for your positive feedback! We are delighted to hear that our site seemed easy for you to use. Your satisfaction is our priority and your feedback motivates us to continue improving our services.
See you soon at Chapellerie Traclet!
Best regards,
The Traclet team
Y
Rating: 5 out of 5
Perfect
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Response from Chapellerie Traclet
Hello YANNN,
We warmly thank you for your positive review! We are delighted that you had a perfect experience on our site. Your satisfaction is our priority and your feedback encourages us to maintain our quality of service.
We look forward to seeing you again soon at Chapellerie Traclet!
Best regards,
The Chapellerie Traclet team
We warmly thank you for your positive review! We are delighted that you had a perfect experience on our site. Your satisfaction is our priority and your feedback encourages us to maintain our quality of service.
We look forward to seeing you again soon at Chapellerie Traclet!
Best regards,
The Chapellerie Traclet team
L
Rating: 5 out of 5
Very good quality, very responsive customer service. I recommend.
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Response from Chapellerie Traclet
Dear Laetitia,
We sincerely thank you for your flattering review and are delighted to learn that you are satisfied with the quality of our products as well as our customer service. Your recommendation is greatly appreciated and encourages us to continue offering the best to our clientele.
Best regards,
The Traclet Hat Shop Team.
We sincerely thank you for your flattering review and are delighted to learn that you are satisfied with the quality of our products as well as our customer service. Your recommendation is greatly appreciated and encourages us to continue offering the best to our clientele.
Best regards,
The Traclet Hat Shop Team.
M
Rating: 4 out of 5
It took me almost a month to receive the order without any intermediate apology for the delay.
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Response from Chapellerie Traclet
Hello Martin, we thank you for your feedback and apologize for the delivery delay of your order. Your experience is important to us and we strive to improve our service to avoid such situations in the future. Please do not hesitate to contact us for any further questions or concerns.
M
Rating: 5 out of 5
excellent
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Response from Chapellerie Traclet
Dear Martine,
We sincerely thank you for your flattering comment and for the 5-star rating you gave us. Your satisfaction is our priority, and we are delighted that you found our service excellent. Do not hesitate to come back to see us for your future purchases.
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your flattering comment and for the 5-star rating you gave us. Your satisfaction is our priority, and we are delighted that you found our service excellent. Do not hesitate to come back to see us for your future purchases.
Best regards,
The Chapellerie Traclet team
A
Rating: 5 out of 5
Great, fast delivery the docker is very good.
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Response from Chapellerie Traclet
Dear Alain,
We warmly thank you for your positive feedback and your rating of 5/5. We are delighted to hear that you are satisfied with your order and the speed of delivery. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team.
We warmly thank you for your positive feedback and your rating of 5/5. We are delighted to hear that you are satisfied with your order and the speed of delivery. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team.