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Rating: 5 out of 5
I appreciate your items (hat and then peaked cap). These are quality products - I have absolutely no regrets and will not hesitate to contact you for a next order.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3, 4 and 5 stars
Reset filtersT
Rating: 4 out of 5
Excellent quality! Fast delivery! The only downside is that the children's size is really too small and it's not indicated.
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J
Rating: 5 out of 5
Perfect as usual!
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A
Rating: 3 out of 5
The cap doesn't really match the picture.
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R
Rating: 5 out of 5
Perfect
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F
Rating: 3 out of 5
Delay of 4 days for delivery, which required buying another gift (maybe related to weather conditions?). Wrinkled packaging bag.
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O
Rating: 5 out of 5
Very nice experience at Chapellerie Traclet, the preparation and delivery were very fast.
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D
Rating: 5 out of 5
Always the same pleasure to receive the order. Thank you to the whole team.
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G
Rating: 5 out of 5
Never disappointed!
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P
Rating: 5 out of 5
Serious.
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S
Rating: 5 out of 5
Very nice site
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J
Rating: 5 out of 5
I found a serious house, I recommend
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P
Rating: 5 out of 5
Impeccable
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F
Rating: 5 out of 5
Very nice hat
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C
Rating: 5 out of 5
Berets well received, delivery faster than the expected date. I recommend
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V
Rating: 5 out of 5
Ultra fast delivery! Very nice hat!
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Response from Chapellerie Traclet
Hello Virginie,
Thank you very much for your review and your rating of 5/5! We are delighted that you appreciated the speed of our delivery and the quality of your hat. Your satisfaction is our priority. We look forward to serving you again!
Best regards,
The Chapellerie Traclet team
Thank you very much for your review and your rating of 5/5! We are delighted that you appreciated the speed of our delivery and the quality of your hat. Your satisfaction is our priority. We look forward to serving you again!
Best regards,
The Chapellerie Traclet team
D
Rating: 5 out of 5
Very nice hat.
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Response from Chapellerie Traclet
Hello Dagmar,
Thank you very much for your flattering review! We are delighted that you like our hat. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
Thank you very much for your flattering review! We are delighted that you like our hat. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
P
Rating: 5 out of 5
Great product but delivery time not respected as it arrived after Christmas!
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Response from Chapellerie Traclet
Hello Pascale,
Thank you very much for your positive feedback on our product! We are delighted that you like it. We sincerely apologize for the delay in delivery and understand your disappointment. Your feedback is valuable and helps us improve our service. We hope to see you again very soon on our site!
Best regards,
The Chapellerie Traclet team
Thank you very much for your positive feedback on our product! We are delighted that you like it. We sincerely apologize for the delay in delivery and understand your disappointment. Your feedback is valuable and helps us improve our service. We hope to see you again very soon on our site!
Best regards,
The Chapellerie Traclet team
H
Rating: 4 out of 5
Good quality hat (sailor cap), well made. The fabric is a little thinner than I would have liked. Quick and attentive after-sales service.
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Response from Chapellerie Traclet
Dear Hannah,
Thank you very much for your feedback and constructive comments. We are delighted that you are satisfied with the quality of your sailor cap and that our after-sales service has met your expectations. We take note of your feedback regarding the fabric to improve our offer. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
Thank you very much for your feedback and constructive comments. We are delighted that you are satisfied with the quality of your sailor cap and that our after-sales service has met your expectations. We take note of your feedback regarding the fabric to improve our offer. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
L
Rating: 1 out of 5
Madam, what disappointed me is that it is one size fits all and therefore it is too small for me.
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Response from Chapellerie Traclet
Hello Lydie,
Thank you for your feedback. We are sorry to hear that the one size fits all does not suit you. For this model of chapka, we also have sizes ranging from S to XXL.
It is of course possible to make an exchange.
Best regards,
The Chapellerie Traclet team
Thank you for your feedback. We are sorry to hear that the one size fits all does not suit you. For this model of chapka, we also have sizes ranging from S to XXL.
It is of course possible to make an exchange.
Best regards,
The Chapellerie Traclet team
M
Rating: 5 out of 5
Item conforms to the description, very satisfied with the quality. Fast shipping, received very quickly.
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Response from Chapellerie Traclet
Dear Marie Josée,
We sincerely thank you for your wonderful 5-star review. We are delighted to learn that the item met your expectations and that you appreciate its quality. Your satisfaction is our priority, and we always do our best to ensure a fast shipping. We hope to see you again soon on our site.
Best regards,
The Traclet Hat Shop Team
We sincerely thank you for your wonderful 5-star review. We are delighted to learn that the item met your expectations and that you appreciate its quality. Your satisfaction is our priority, and we always do our best to ensure a fast shipping. We hope to see you again soon on our site.
Best regards,
The Traclet Hat Shop Team
M
Rating: 1 out of 5
Customer service is not responding, package didn't arrive, for English page you have to scroll down all the way to find a tiny button.
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Response from Chapellerie Traclet
Hello Mik,
Thank you for taking the time to share your opinion. We are sincerely sorry that your experience did not meet your expectations. Your satisfaction is our priority, and we will strengthen our customer service to ensure better responsiveness. Regarding the website, we will work to improve the visibility of our English page. Please do not hesitate to contact us directly for any questions or concerns, we are here to help you.
Best regards,
The Chapellerie Traclet team
Thank you for taking the time to share your opinion. We are sincerely sorry that your experience did not meet your expectations. Your satisfaction is our priority, and we will strengthen our customer service to ensure better responsiveness. Regarding the website, we will work to improve the visibility of our English page. Please do not hesitate to contact us directly for any questions or concerns, we are here to help you.
Best regards,
The Chapellerie Traclet team
E
Rating: 5 out of 5
very good nothing to complain about
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Response from Chapellerie Traclet
Hello Eric,
Thank you very much for your flattering review! We are delighted that you enjoyed your experience on our site "Chapellerie Traclet". Your satisfaction is our priority, and your positive feedback motivates us to continue providing the best possible service.
Best regards,
The Chapellerie Traclet team
Thank you very much for your flattering review! We are delighted that you enjoyed your experience on our site "Chapellerie Traclet". Your satisfaction is our priority, and your positive feedback motivates us to continue providing the best possible service.
Best regards,
The Chapellerie Traclet team
A
Rating: 5 out of 5
Great!!
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Response from Chapellerie Traclet
Dear Angelina,
We sincerely thank you for your flattering review and are delighted that you had a positive experience on our site "Chapellerie Traclet". Your satisfaction is our greatest reward and we hope to see you again soon for new discoveries.
Best regards,
The Chapellerie Traclet team.
We sincerely thank you for your flattering review and are delighted that you had a positive experience on our site "Chapellerie Traclet". Your satisfaction is our greatest reward and we hope to see you again soon for new discoveries.
Best regards,
The Chapellerie Traclet team.
B
Rating: 5 out of 5
The ordered items are very good. Too bad that Colissimo did not meet expectations.
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Response from Chapellerie Traclet
Dear Bernard, we sincerely thank you for your positive feedback regarding the quality of our items. We are sorry to hear that you encountered issues with the Colissimo service. Rest assured that we take your feedback into consideration to further improve our service.
J
Rating: 5 out of 5
Good and I recommend.
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Response from Chapellerie Traclet
Dear Jacques,
We sincerely thank you for your flattering review and your recommendation. We are delighted to learn that you are satisfied with your experience at Chapellerie Traclet. Your trust is our greatest reward. Do not hesitate to come back to see us soon!
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your flattering review and your recommendation. We are delighted to learn that you are satisfied with your experience at Chapellerie Traclet. Your trust is our greatest reward. Do not hesitate to come back to see us soon!
Best regards,
The Chapellerie Traclet team
P
Rating: 5 out of 5
Satisfied but I expected a felt a little thicker, with better hold. Maybe I didn't choose the right model? In the meantime, I wear it every day and it will be fine for this winter and the beginning of spring. Thank you for the shipment, on time and perfectly packaged.
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Response from Chapellerie Traclet
Hello Pierre,
We sincerely thank you for your positive feedback and your rating of 5/5. We are delighted to hear that you appreciate your hat and the quality of our service. Please feel free to contact us for advice on other models if you are looking for a thicker felt in the future.
We sincerely thank you for your positive feedback and your rating of 5/5. We are delighted to hear that you appreciate your hat and the quality of our service. Please feel free to contact us for advice on other models if you are looking for a thicker felt in the future.
P
Rating: 5 out of 5
superb hat
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Response from Chapellerie Traclet
We sincerely thank you for your flattering review, Mr. Pascal. We are delighted that our hat met your expectations. Do not hesitate to come back to us to discover our new collections!
J
Rating: 4 out of 5
Good product, just a shame to have paid €8 for a return.
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Response from Chapellerie Traclet
Hello Jérémie,
Thank you for your positive feedback regarding our products. We understand your disappointment regarding the return fees and want to assure you that we are doing our best to offer advantageous solutions to our customers. Your feedback is valuable and will help us continue to improve our service. Please do not hesitate to contact us for any questions or assistance.
Best regards,
The Chapellerie Traclet team
Thank you for your positive feedback regarding our products. We understand your disappointment regarding the return fees and want to assure you that we are doing our best to offer advantageous solutions to our customers. Your feedback is valuable and will help us continue to improve our service. Please do not hesitate to contact us for any questions or assistance.
Best regards,
The Chapellerie Traclet team
G
Rating: 5 out of 5
Very good!
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Response from Chapellerie Traclet
Hello Guillaume,
We sincerely thank you for your positive review and your 5-star rating! We are delighted to hear that you are satisfied with your experience at Chapellerie Traclet. Please feel free to reach out to us if you need advice or if you are looking for a new hat. See you very soon!
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your positive review and your 5-star rating! We are delighted to hear that you are satisfied with your experience at Chapellerie Traclet. Please feel free to reach out to us if you need advice or if you are looking for a new hat. See you very soon!
Best regards,
The Chapellerie Traclet team
F
Rating: 5 out of 5
Elegant and functional item at a very attractive price. Transaction without problems. I recommend
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Response from Chapellerie Traclet
Hello Fabienne,
We sincerely thank you for your flattering review and are delighted that you appreciated the quality and price of our items. Your recommendation means a lot to us and we hope to see you again soon on our site "Chapellerie Traclet".
Best regards,
The Chapellerie Traclet team.
We sincerely thank you for your flattering review and are delighted that you appreciated the quality and price of our items. Your recommendation means a lot to us and we hope to see you again soon on our site "Chapellerie Traclet".
Best regards,
The Chapellerie Traclet team.
F
Rating: 5 out of 5
Good quality product, good value for money
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Response from Chapellerie Traclet
Hello Foligne,
Thank you very much for your positive feedback and your 5/5 rating! We are delighted to hear that you are satisfied with the quality of our products and their value for money. Your satisfaction is our priority. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
Thank you very much for your positive feedback and your 5/5 rating! We are delighted to hear that you are satisfied with the quality of our products and their value for money. Your satisfaction is our priority. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
H
Rating: 5 out of 5
Conforms to my order but not yet given to the concerned person
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Response from Chapellerie Traclet
Hello Hélène,
We sincerely thank you for your positive feedback and for the 5/5 rating. We are delighted to learn that your order meets your expectations. We hope that the person to whom you will give it will be just as satisfied. Please do not hesitate to reach out to us if you need anything.
Best regards,
The Chapellerie Traclet team.
We sincerely thank you for your positive feedback and for the 5/5 rating. We are delighted to learn that your order meets your expectations. We hope that the person to whom you will give it will be just as satisfied. Please do not hesitate to reach out to us if you need anything.
Best regards,
The Chapellerie Traclet team.
C
Rating: 5 out of 5
Nice item. The faux fur is quite pretty. The chapka seems warm: verdict in 3 weeks in Canada
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Response from Chapellerie Traclet
Madame Christine, we warmly thank you for your positive review and your flattering comments about our article. We are delighted to learn that you like the quality of the faux fur and hope that the chapka will provide you with all the necessary warmth during your stay in Canada. Do not hesitate to get back to us with your impressions after your trip!
V
Rating: 5 out of 5
Responds quickly and perfect delivery
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Response from Chapellerie Traclet
Dear Vanessa,
We warmly thank you for your flattering review and your rating of 5/5. We are delighted to learn that our response speed and the quality of our delivery service met your expectations. Your satisfaction is our priority, and we hope to have the pleasure of serving you again soon.
Best regards,
The Chapellerie Traclet team
We warmly thank you for your flattering review and your rating of 5/5. We are delighted to learn that our response speed and the quality of our delivery service met your expectations. Your satisfaction is our priority, and we hope to have the pleasure of serving you again soon.
Best regards,
The Chapellerie Traclet team
D
Rating: 5 out of 5
I am very satisfied with my purchase!
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Response from Chapellerie Traclet
Hello David,
We warmly thank you for your flattering review and are delighted to hear that you are very satisfied with your purchase! Your satisfaction is our priority, and we hope to see you soon on our site. Please do not hesitate to contact us if you need help or advice.
Best regards,
The Traclet Hat Shop Team
We warmly thank you for your flattering review and are delighted to hear that you are very satisfied with your purchase! Your satisfaction is our priority, and we hope to see you soon on our site. Please do not hesitate to contact us if you need help or advice.
Best regards,
The Traclet Hat Shop Team
F
Rating: 5 out of 5
Everything went well
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Response from Chapellerie Traclet
Hello Farid,
We sincerely thank you for your positive feedback and are delighted to hear that your experience on our site "Chapellerie Traclet" went well. We remain at your disposal for any questions or future needs and hope to see you again soon among our clients.
Best regards,
The Chapellerie Traclet team.
We sincerely thank you for your positive feedback and are delighted to hear that your experience on our site "Chapellerie Traclet" went well. We remain at your disposal for any questions or future needs and hope to see you again soon among our clients.
Best regards,
The Chapellerie Traclet team.
M
Rating: 5 out of 5
Very good, conforms to expectations
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Response from Chapellerie Traclet
Hello Martine,
We sincerely thank you for your positive feedback and are delighted to learn that our service met your expectations. Your satisfaction is our priority, and we hope to see you again soon on our site "Chapellerie Traclet."
We sincerely thank you for your positive feedback and are delighted to learn that our service met your expectations. Your satisfaction is our priority, and we hope to see you again soon on our site "Chapellerie Traclet."
B
Rating: 5 out of 5
Well, nothing to say about the delivery
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Response from Chapellerie Traclet
Hello Bernard,
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with our delivery service. Please do not hesitate to reach out to us if you need anything else.
Best regards,
The Chapellerie Traclet team
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with our delivery service. Please do not hesitate to reach out to us if you need anything else.
Best regards,
The Chapellerie Traclet team
Z
Rating: 5 out of 5
Top
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Response from Chapellerie Traclet
Dear Zhaklina, we sincerely thank you for your flattering review! Your satisfaction is our priority, and we are delighted that our site "Chapellerie Traclet" met your expectations. We look forward to welcoming you again soon!