Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2017
good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2017
Very nice hat, received very quickly, very pleasant customer service!!
Only downside, the hat box was forgotten but I imagine I will receive it soon!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2017
Excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2017
quality product, fast delivery, careful packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2017
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2017
Fast shipping, product very well packaged.
Nothing to complain about!
thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2017
Recommendable site. Simple and clear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2017
Excellent and well done, I received the product the next day
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2017
nothing to complain about everything is perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2017
Speed of receipt, good quality product
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/12/2017
Item poorly packaged, wrinkled, received late and without my gift wrap option!!
The total!
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Response from Chapellerie Traclet
Hello
For the delay as we indicated, it was sent on Monday because unfortunately the post does not work on Saturday and Sunday.
We cannot be held responsible for that.
Otherwise, to date, no photo has been received as requested to see the issues encountered.
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2017
One word PERFECT
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2017
I returned the cap I ordered because I found the price excessive compared to the quality.. ten days later I still have not received my refund..
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Response from Chapellerie Traclet
Hello
As we indicated, we have several qualities ranging from 10 to 300 euros.
The refund was made on December 7.
We still have a bit of delay which is 14 days;
We made the refund on time.
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2017
Efficient service, fast, excellent follow-up, the best.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2017
Very well presented and intuitive site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2017
The king of headgear.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/11/2017
The size of the hat was too small. We measured a 59 cm diameter head circumference, and the hat t59 actually only measured 57-58.... so we had to choose a 61... the customer service on the phone is very responsive and welcome! the hat is very pretty, and met our expectations regarding color and quality quite correct in this price range. We work in the entertainment industry, and it looks sturdy, at an affordable price!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2017
Very well packaged and well protected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2017
fast delivery, careful packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2017
perfect services nothing to blame....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2017
Nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2017
Very nice cap
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2017
A large selection, quality products and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2017
nothing to say it's perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2017
The site is intuitive and easy to use.
Delivery time longer than expected, due to a carrier known for its delays: the Post Office.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2017
very good large selection and very serious I recommend it to everyone
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2017
I found a hat with a very good quality/price ratio. Aesthetic and also found a large size (T63, a bit difficult to find at a reasonable price). Delivery as expected. I recommend this site and will return.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2017
Very professional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2017
Order shipped quickly, well packaged. Very satisfied, although the Chronopost delivery took 4 days. I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2017
Very good and good value for money
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2017
serious and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2017
Very good site but terrible delivery, torn box and stained cap
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2017
Very large selection
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2017
Very good rating
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2017
I just would have liked to see a Made in France label... Otherwise, very nice quality article++
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2017
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2017
Super product, more than compliant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2017
Lots of choices, good descriptions, good tracking from order to receipt
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2017
Easy to navigate, large selection and quality is there
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2017
Nothing to report, Very satisfied
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