Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
the DPD carrier unfortunately delivers without prior contact: it would not have been possible to send me either an email or SMS (they are the only ones who had this problem...) The 2 working days became 4 and would have become 7 if I had not gone to the depot myself regarding the essential caps on J5.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/10/2017
I have already recommended this site to different people who then made purchases there. But while I no longer know how many caps and hats I have, old customers like me are not particularly well treated!
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Response from Chapellerie Traclet
hello
Yes, we thank you for your loyalty and as a loyal customer, you are entitled to loyalty points.
We have seen that since 2010 you have not used them. These can be found in the loyalty points section.
Remaining at your loyalty
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/10/2017
Nothing to report. Perfect service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/10/2017
Excellent from order to delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/10/2017
Very good value for money.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2017
Various products offered on the site but we don't always have the sizes.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/10/2017
Excellent
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2017
A small guide, even in a few lines, on hat maintenance would have been welcome.
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Response from Chapellerie Traclet
Hello
There is indeed a small guide that can be found in the email received upon order confirmation.
Furthermore, it is also visible on our site that you can download at the following address
https://www.chapellerie-traclet.com/fr/content/14-comment-conserver-son-chapeau
remaining at your disposal
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/10/2017
A clear and complete site, a simple procedure to follow. Effective tracking.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2017
Very good site and products of excellent quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/10/2017
No comment
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/10/2017
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/10/2017
Very happy....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/10/2017
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/10/2017
Clear, efficient, with choices. Very good experience as a customer.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/10/2017
The cap exactly meets my expectations, the shipping was very fast and the packaging was neat, in short, all good!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/10/2017
Very good. Lots of choices. Once the order is placed, everything is well followed. Impeccable delivery.
Only small downside. For another order, I managed to reach someone by phone. It seems that this option has been removed. The only solution is email.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/10/2017
I found my cap with you, exactly the one I haven't taken off for 3 years. It was well worn, and now it's brand new.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/10/2017
Very good, quality of the product made in France.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/10/2017
Great quality of the item
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/10/2017
A good company distributing beautiful hats with a very good quality/price ratio!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/10/2017
Pretty gift box
fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/10/2017
It took more than 6 months to get my Tilley hat. After each call, I was supposed to be informed about the supply from Canada but I received nothing.
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Response from Chapellerie Traclet
hello
It is true that the delay was long to get the Tilley hat. It's a winter model and it is true that like many manufacturers, if they don't have it in stock, they only make it for winter on certain models.
As indicated during your call; we left you a message as soon as we received it but unfortunately this message must have had an issue. The hat had even been set aside by Mrs. Traclet.
We hope that the hat will satisfy you.
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/10/2017
Serious seller and attentive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2017
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/10/2017
Very clear and functional site where the characteristics of the items are clear.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/10/2017
Speed, product quality. I haven't dealt with customer service, hope it's as good just in case
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/10/2017
Package received very quickly and product carefully packaged. I would repeat the operation without any hesitation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/10/2017
very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/10/2017
example of seriousness and efficiency
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/10/2017
very efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/10/2017
Excellent site. Never disappointed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/10/2017
Very professional, fast shipping, nothing to say, site to recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2017
no problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/10/2017
Fast shipping, sturdy box to protect the hat. The site is very clear, with useful tutorials as well.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/10/2017
excellent telephone reception. Fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/10/2017
Delighted with very good quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/10/2017
Very complete. Lots of choices. Well-constructed site. Good advice. Many informations about the world of hats. Not to mention the accessories section.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/10/2017
Product conforms. Delivery times respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/10/2017
GOOD TRANSACTION
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