Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Hello,
Thank you for taking the time to share your opinion. We appreciate every feedback, whether positive or mixed, as it helps us improve our services and products. Please feel free to share your suggestions or questions, we are here to listen.
Best regards.
The chapellerie-traclet team
M
Myriam M.
Rating: 5 out of 5
following a purchase from 06/11/2025
very good, very fast shipping, the hats are perfect
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Jérôme D.
Rating: 5 out of 5
following a purchase from 06/11/2025
Product meets expectations and delivery times impeccable. Very satisfied with this first order...
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Josselin B.
Rating: 5 out of 5
following a purchase from 06/11/2025
Compliant.
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S
Serge D.
Rating: 5 out of 5
following a purchase from 05/11/2025
Serious site. Fast shipping.
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Marc S.
Rating: 5 out of 5
following a purchase from 05/11/2025
the hat corresponds exactly to my order, very fast delivery
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Jean-Bernard F.
Rating: 5 out of 5
following a purchase from 05/11/2025
Delivery and product quality top-notch.
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F
François H.
Rating: 5 out of 5
following a purchase from 05/11/2025
Impeccable
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Marc S.
Rating: 5 out of 5
following a purchase from 02/11/2025
Compliant with my expectations it is superb
Now I am waiting for the rain...
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B
Beatrice L.
Rating: 5 out of 5
following a purchase from 31/10/2025
The hat brush is perfect, we will test the boxes and the head size reducer after Christmas as all the items are part of a gift
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Laetitia L.
Rating: 5 out of 5
following a purchase from 02/11/2025
Beautiful hat of good quality, well packaged, very fast reception
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Guillaume L.
Rating: 5 out of 5
following a purchase from 01/11/2025
Efficient service and great choice.
Too expensive but let's hope the quality is there
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Y
Younes O.
Rating: 1 out of 5
following a purchase from 01/11/2025
I have not received my order
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that you have not received your order. We understand how frustrating this can be.
The colissimo tracking 6A04424604080 indicates that the package is out for delivery.
A complaint will be made tomorrow to get the delivery date of your package.
Please excuse us for this delay.
Best regards.
The chapellerie-traclet team
C
Christian S.
Rating: 5 out of 5
following a purchase from 04/11/2025
simple and readable website
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Roland V.
Rating: 1 out of 5
following a purchase from 04/11/2025
Article totally different from the one received in 2023
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience. We are sorry to learn that the item received does not meet your expectations. Your feedback is essential and helps us constantly improve our products. We could not follow up on your last email with a photo.
We will take care of it at the beginning of the week.
Best regards.
The chapellerie-traclet team
P
Patrice J.
Rating: 4 out of 5
following a purchase from 04/11/2025
Quality item and delivery as per the information received.
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Michel P.
Rating: 5 out of 5
following a purchase from 05/11/2025
Very fast delivery.
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Sylvie B.
Rating: 5 out of 5
following a purchase from 04/11/2025
Very good. Quality product. Carefully packaged. You can order with confidence
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Gerard C.
Rating: 5 out of 5
following a purchase from 05/11/2025
Very nice item...10 inches = ideal width for me....beautiful quality. Easy transaction and appreciated responsiveness.
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Kamel C.
Rating: 5 out of 5
following a purchase from 04/11/2025
ok top
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Romuald B.
Rating: 5 out of 5
following a purchase from 02/11/2025
I am very satisfied with my order which I received on time. Moreover, it is very easy to track the progress of your order.
Finally, the hat I ordered is in line with what I expected.
It is a magnificent hat of very good quality. I am therefore completely satisfied with this magnificent hat which was also very well packaged and very well protected when I went to pick it up at a relay point.
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Kimmo H.
Rating: 5 out of 5
following a purchase from 04/11/2025
Very good.
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R
Reint A.
Rating: 5 out of 5
following a purchase from 31/10/2025
Easy to place an order on the website.
Fast shipping from France to Germany (3 days).
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Jean-Paul B.
Rating: 5 out of 5
following a purchase from 04/11/2025
to recommend, thank you
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C
Carole E.
Rating: 3 out of 5
following a purchase from 02/11/2025
Delivered quickly. I chose a 'French' site but the hat is made in China. A bit disappointed.
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Patrick R.
Rating: 5 out of 5
following a purchase from 03/11/2025
They are perfect, very accommodating with an impressive choice of quality products.
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Christiane S.
Rating: 5 out of 5
following a purchase from 02/11/2025
Careful shipping, compliant with the description
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Renaud M.
Rating: 5 out of 5
following a purchase from 30/10/2025
Precise and efficient order, great choices of quality products
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Henry M.
Rating: 5 out of 5
following a purchase from 20/10/2025
Very good! Good product, solid packaging, good responsiveness
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P
Pascale P.
Rating: 3 out of 5
following a purchase from 21/10/2025
Good quality beret, as described. But longer delay than expected.
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Johan D.
Rating: 5 out of 5
following a purchase from 31/10/2025
Good product, delivery within a short time.
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F
Frederic M.
Rating: 3 out of 5
following a purchase from 30/10/2025
Very busy!
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H
Hervé T.
Rating: 5 out of 5
following a purchase from 25/10/2025
I found the cap I liked at Traclet. I lost it after less than a year. Unable to do without it, I ordered another one, same model but different color, and just before receiving it, I found the first one. I'm happy to have a backup.
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Thierry H.
Rating: 4 out of 5
following a purchase from 30/10/2025
All good
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Pascal R.
Rating: 5 out of 5
following a purchase from 29/10/2025
Order in line with my expectations.
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Jacques G.
Rating: 5 out of 5
following a purchase from 30/10/2025
perfect
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F
Florence O.
Rating: 4 out of 5
following a purchase from 11/10/2025
the site could wait for the product to be sent before debiting the payment.
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Jessica R.
Rating: 5 out of 5
following a purchase from 31/10/2025
Easy-to-access website. Order delivered quickly and in good condition.
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Guillaume H.
Rating: 5 out of 5
following a purchase from 25/10/2025
Pleasant site, smooth ordering and delivery, impeccable packaging, quality products matching the descriptions.
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Johan D.
Rating: 5 out of 5
following a purchase from 23/10/2025
The site is clear, easy to find what you're looking for. Quick response to emails. Short delivery times.
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