English 
Français J
Rating: 5 out of 5
Product conforms and is of quality, received on time, well packaged
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3, 4 and 5 stars
Reset filtersR
Rating: 4 out of 5
Perfect but the presence of adhesive hat expanders would be a plus in the order. Well packaged, nothing to say.
Translated reviews
E
Rating: 5 out of 5
I recommend, fast and efficient!
Translated reviews
J
Rating: 4 out of 5
See comments below
Translated reviews
P
Rating: 5 out of 5
Thanks to all the advice found on this site, I found exactly the shape of hat that suited me. This is not my first order, the hats are of great quality packaging. Perfect. Delivery the same
Translated reviews
E
Rating: 5 out of 5
Fast service, good product
Translated reviews
S
Rating: 1 out of 5
I have not received my Panama... the hat was replaced by a book and the merchant doubts my honesty instead of looking into where the malfunction comes from and refunding me
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sorry to hear that your experience did not meet your expectations. Please know that we understand your frustration regarding this regrettable situation and that we take your feedback very seriously.
As indicated, an investigation is underway with DPD and a complaint for theft has been filed.
As proposed, a new shipment following the return of the carrier will be made.
Furthermore, as indicated during our exchanges, we do not have books in our warehouse and working as a family, we do not steal our own merchandise.
This indicates, on the contrary, that we are looking for the malfunction to understand where it comes from and to avoid it happening again.
Finally, according to the photos, the location of the hat is clearly visible, one can see the shape of the crown exactly as we pack them during our shipments.
There is therefore a malfunction that is being verified by the carrier.
Remaining at your disposal.
Best regards,
Traclet
We are sorry to hear that your experience did not meet your expectations. Please know that we understand your frustration regarding this regrettable situation and that we take your feedback very seriously.
As indicated, an investigation is underway with DPD and a complaint for theft has been filed.
As proposed, a new shipment following the return of the carrier will be made.
Furthermore, as indicated during our exchanges, we do not have books in our warehouse and working as a family, we do not steal our own merchandise.
This indicates, on the contrary, that we are looking for the malfunction to understand where it comes from and to avoid it happening again.
Finally, according to the photos, the location of the hat is clearly visible, one can see the shape of the crown exactly as we pack them during our shipments.
There is therefore a malfunction that is being verified by the carrier.
Remaining at your disposal.
Best regards,
Traclet
C
Rating: 5 out of 5
Very good, quality and my size. Delighted with my purchase
Translated reviews
M
Rating: 5 out of 5
Speed, reliability, choice.
Translated reviews
S
Rating: 5 out of 5
Order received quickly. No issues with the product, it's the hat I wanted
Translated reviews
F
Rating: 5 out of 5
Speed and efficiency
Translated reviews
M
Rating: 5 out of 5
Cap conforms to the photo on the site. It is very pretty and comfortable of good quality. Very fast delivery.
Translated reviews
A
Rating: 3 out of 5
Expensive for what it is. It's really low quality. I was thinking of placing another order, I don't think I will now.
Translated reviews
J
Rating: 4 out of 5
Very good
Translated reviews
M
Rating: 5 out of 5
Great hat thank you very much I will come back
Translated reviews
H
Rating: 4 out of 5
After several orders, never disappointed, fast delivery and quality items
Translated reviews
F
Rating: 4 out of 5
Despite fragile package, the box was torn. Return of the package taped.
Translated reviews
S
Rating: 5 out of 5
Pretty hat
Translated reviews
R
Rating: 5 out of 5
Top!
Translated reviews
G
Rating: 5 out of 5
Wide choice, recognized brands, and fair prices, the service is also top-notch!
Translated reviews
B
Rating: 5 out of 5
Fast delivery. Product conforms to the description.
Translated reviews
P
Rating: 5 out of 5
A bit long in delivery, but when I said I needed it by a certain date, they sent it express as soon as they received it so that it arrives on time. Person on the phone very cordial and friendly. I recommend
Translated reviews
L
Rating: 5 out of 5
the site is very well designed, payments are secure and there is a wide choice.
Translated reviews
M
Rating: 5 out of 5
Everything is fine under a beautiful Traclet cap!
Translated reviews
P
Rating: 5 out of 5
Very good site.
Article conforms to the description.
Fast delivery.
Translated reviews
Article conforms to the description.
Fast delivery.
N
Rating: 1 out of 5
Disappointed I didn't receive the order
Translated reviews
Response from Chapellerie Traclet
Good morning
With tracking we can see that the post office can’t deliver your order today
https://www.laposte.fr/outils/suivre-vos-envois?code=CF598291122FR
You have all the information to contact them with the tracking we sent you by email.
Regards,
Traclet
With tracking we can see that the post office can’t deliver your order today
https://www.laposte.fr/outils/suivre-vos-envois?code=CF598291122FR
You have all the information to contact them with the tracking we sent you by email.
Regards,
Traclet
S
Rating: 5 out of 5
Pleasant site. Good advice. Fast and careful shipping.
Translated reviews
J
Rating: 5 out of 5
Very good, very fast.
Translated reviews
P
Rating: 5 out of 5
I have already ordered several times from the site. The company has not usurped its reputation. It is extremely serious with products of very high quality. The first hat I ordered is still in perfect condition. The size range is such that I was able to choose one that fits me perfectly. I highly recommend it.
Translated reviews
J
Rating: 5 out of 5
A failure to process the order despite the transaction being accepted by my bank.
Error corrected by the manager during a phone call, which allowed me to receive my order on time thanks to express delivery.
Thank you to him for his responsiveness and kindness.
Translated reviews
Error corrected by the manager during a phone call, which allowed me to receive my order on time thanks to express delivery.
Thank you to him for his responsiveness and kindness.
C
Rating: 5 out of 5
Quality products
Translated reviews
F
Rating: 5 out of 5
Great
Translated reviews
P
Rating: 5 out of 5
Very good institution that I highly recommend. Never had delivery problems for any purchases. Products meet my expectations.
Translated reviews
P
Rating: 5 out of 5
Perfect size, durable, completely meets my expectations. I recommend.
Translated reviews
O
Rating: 5 out of 5
Very nice cap, fast delivery, thank you!
Translated reviews
M
Rating: 5 out of 5
A lot of choices with ease of finding the desired hat.
Translated reviews
I
Rating: 4 out of 5
I am satisfied with my purchase. The only downside is that I ordered on 21/05/2025 with a delivery time announced of 3 to 4 weeks. Immediate order confirmation but no further information until 28/07 (the day of my departure on vacation). Effective delivery on 15/07, a week after my return from vacation. I would have liked to be informed of the delivery delay. The day before my vacation, I had to buy a hat!
Translated reviews
P
Rating: 5 out of 5
very good site, always very satisfied!
Translated reviews
I
Rating: 5 out of 5
Fast delivery, careful packaging. The item is elegant with beautiful finishes; the visor is wide and protects the eyes well.
Translated reviews
P
Rating: 5 out of 5
Very satisfied.
I was delivered quickly (2-3 days), I made a mistake on the size, I returned the hat and then Traclet quickly sent me the correct size again.
Translated reviews
I was delivered quickly (2-3 days), I made a mistake on the size, I returned the hat and then Traclet quickly sent me the correct size again.