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Rating: 5 out of 5
The quality of the hat matches the order, now all that's left is to wear it and see how it holds up over time.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3, 4 and 5 stars
Reset filtersM
Rating: 5 out of 5
Package carefully wrapped. Nice cap and well protective.
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R
Rating: 5 out of 5
56/57 slightly too small 58/59 slightly too big. Tough life for the 57. Superb hat. Thank you
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T
Rating: 5 out of 5
Deadline respected as well as the merchandise. Very nice hat, light, practical, and the right size. Very happy with my purchase
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G
Rating: 5 out of 5
Great variety of items, easy to search, fast delivery
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G
Rating: 4 out of 5
A beautiful hat. The actual appearance is a bit less qualitative than in the photos. The customer service and delivery were perfect.
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A
Rating: 5 out of 5
Really enjoyed packaging and product care inside delivery box. The site looks like a little old fashion web, but still no problem to navigate and place order. Nice choice of Kangol hats, it’s really hard to find them in local stores.
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C
Rating: 5 out of 5
perfect
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A
Rating: 4 out of 5
The hat is good but it lacks its chin strap. You should send it to me again.
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P
Rating: 4 out of 5
Navigation on the site is very easy
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D
Rating: 5 out of 5
Super work cap
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H
Rating: 5 out of 5
I had already tried this site, always serious!
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A
Rating: 5 out of 5
Excellent service. Thank you very much
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R
Rating: 5 out of 5
Good value for money with excellent quality products
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S
Rating: 1 out of 5
I strongly advise against it.
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Response from Chapellerie Traclet
Hello,
We are truly sorry to learn that your experience with our brand did not meet your expectations. Your feedback is valuable to us.
Could you please let us know the issue you encountered with the Tilley hat you have already received?
Best regards,
Traclet
We are truly sorry to learn that your experience with our brand did not meet your expectations. Your feedback is valuable to us.
Could you please let us know the issue you encountered with the Tilley hat you have already received?
Best regards,
Traclet
J
Rating: 5 out of 5
Very nice white marine caps for our orchestra
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B
Rating: 4 out of 5
Second delivery a few years apart, still satisfied
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B
Rating: 4 out of 5
The site, the choice, the payment, and the delivery are good. However, I am annoyed by the stupid concept of the 'one size' hat, a hat must have a diameter! What to do with a hat that falls over your eyes! Out of 4 hats ordered, only the 'one size' hat turns out to be way, way too big. I just got tricked and now I have to hassle to return it. So factual waste in terms of time, money, ecology. It's useless.
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C
Rating: 5 out of 5
Fast and careful shipping.
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G
Rating: 5 out of 5
Nothing to say
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E
Rating: 5 out of 5
Fast delivery, in accordance with the order. Perfect.
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F
Rating: 5 out of 5
Very beautiful items
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Y
Rating: 5 out of 5
Nothing to say ... everything is perfect!
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C
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Purchase in accordance with the description
Impeccable value for money
Thank you
To you
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Impeccable value for money
Thank you
To you
J
Rating: 3 out of 5
Hello, I noted that my head circumference was 59 cm, the item you delivered me is obviously larger, yet on your site it is noted 58, 59 cm. Regards
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A
Rating: 4 out of 5
Despite a size issue, I am satisfied with this order. I hope to say the same about the return and the new package.
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S
Rating: 5 out of 5
Product perfectly conforms to what was expected!
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S
Rating: 5 out of 5
EXCELLENCE, SIMPLE, FAST
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M
Rating: 5 out of 5
Product conforms, fast delivery
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N
Rating: 5 out of 5
quality item, speed of delivery. and correct price
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F
Rating: 5 out of 5
Order placed quickly
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S
Rating: 4 out of 5
A choice for all types of hats and to find large sizes.
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R
Rating: 5 out of 5
Excellent delivery
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J
Rating: 5 out of 5
no problem at all
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S
Rating: 5 out of 5
Very nice site
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A
Rating: 5 out of 5
Item seems to be of very good quality. To be verified over time
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E
Rating: 5 out of 5
Satisfied
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R
Rating: 5 out of 5
Traclet at the top, following size problems with two hats and being pressed for time as I really needed them quickly. I contacted them and their after-sales service was great both for advising me on my problems and for their efficiency, the exchange and modification were done very quickly and I received my hats in time for my trip, a big thank you to them. I would gladly recommend them.
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C
Rating: 5 out of 5
Article received on time and well packaged.
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