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Rating: 5 out of 5
Fast service and product conforming.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3, 4 and 5 stars
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Rating: 5 out of 5
Reasonable price fast delivery
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J
Rating: 5 out of 5
Perfect order compliant and quite fast
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D
Rating: 5 out of 5
Fast shipping and perfect gift
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N
Rating: 5 out of 5
Nice discovery of this brand. I am very happy with my choice of hat for this summer, color and especially the material.
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C
Rating: 4 out of 5
Item ok, meets expectations,
But delivery time much longer than what was announced.
(Announced: 2 to 3 weeks;
Ordered April 3, received May 26!
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But delivery time much longer than what was announced.
(Announced: 2 to 3 weeks;
Ordered April 3, received May 26!
J
Rating: 5 out of 5
for several orders quality and delivery OK
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G
Rating: 5 out of 5
Very good site. Easy order. Super fast delivery. Excellent packaging.
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S
Rating: 5 out of 5
everything is said
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N
Rating: 5 out of 5
Very fast. However, on 2 different hats of the same size, one is perfect for my head size while the other is a little too big.
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A
Rating: 4 out of 5
Beautiful hat, arrived quickly. I would have liked to have more photos with the hat worn on the head from the front.
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R
Rating: 5 out of 5
As always, super fine and nice cooperation, ultra-fast response and shipping.
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C
Rating: 5 out of 5
Good quality cap, Stetson quality is there.
Very fast delivery, nothing to complain about.
Thank you for the professional service.
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Very fast delivery, nothing to complain about.
Thank you for the professional service.
L
Rating: 5 out of 5
Fast delivery and the hat matches the description.
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F
Rating: 3 out of 5
Very good
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A
Rating: 5 out of 5
Item matches the description.
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L
Rating: 5 out of 5
The order arrived in two days! The product was well packaged and matched the description. I recommend!
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J
Rating: 5 out of 5
Very good
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E
Rating: 5 out of 5
Perfect!!
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P
Rating: 1 out of 5
Disappointed by the quality of my purchase, I will no longer shop at chapellerie Traclet
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your experience with our product did not meet your expectations. Your feedback is valuable and helps us to constantly improve.
We distribute the Stetson brand and we are trying to understand the issue encountered. If this cap does not suit you, there is surely another one that will.
If the Stetson cap does not satisfy you, it is certainly possible to exchange it for another item from a different brand or another Stetson model.
Remaining at your disposal by email or phone 0477714058
Best regards,
Traclet Sébastien
We are sincerely sorry to learn that your experience with our product did not meet your expectations. Your feedback is valuable and helps us to constantly improve.
We distribute the Stetson brand and we are trying to understand the issue encountered. If this cap does not suit you, there is surely another one that will.
If the Stetson cap does not satisfy you, it is certainly possible to exchange it for another item from a different brand or another Stetson model.
Remaining at your disposal by email or phone 0477714058
Best regards,
Traclet Sébastien
A
Rating: 5 out of 5
No problem. Items match the website.
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C
Rating: 5 out of 5
I was able to call before purchase, very courteous and helpful person. Delighted with my purchase! I highly recommend.
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A
Rating: 5 out of 5
The cap perfectly matches what I wanted, carefully packaged.
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D
Rating: 5 out of 5
Super fast delivery, carefully packaged and quality item.
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M
Rating: 5 out of 5
Ease of ordering and very quickly delivered.
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L
Rating: 5 out of 5
It was a gift. The recipient is very happy and expressed their satisfaction to me.
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L
Rating: 5 out of 5
Excellent delivery and quality
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A
Rating: 4 out of 5
Very satisfied with my order
Too bad no one warned us about delivery delays
After a month I had to call.
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Too bad no one warned us about delivery delays
After a month I had to call.
P
Rating: 5 out of 5
Perfect, matches my expectations.
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P
Rating: 5 out of 5
Exactly what I wanted, very good product it's perfect.
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P
Rating: 5 out of 5
Very well designed site, the product description matches the product itself. The online order is very easy.
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R
Rating: 5 out of 5
Quality hats and very fast delivery
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D
Rating: 4 out of 5
Navigation on the site very easy, fast delivery and meets expectations.
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G
Rating: 5 out of 5
Very responsive and friendly service
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R
Rating: 5 out of 5
Perfect, the size is very well respected, beautiful quality
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M
Rating: 4 out of 5
Light elegant good protection
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F
Rating: 4 out of 5
nothing to say
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P
Rating: 3 out of 5
Not very intuitive
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T
Rating: 5 out of 5
Order well received!
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M
Rating: 5 out of 5
Hello
We would have appreciated being able to try other models; but this one suits us.
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We would have appreciated being able to try other models; but this one suits us.