Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
On the site: there is a lack of information about the caps: more photos of the actual colors, the seams, as well as the inside, information about the brand, the country of manufacture, the width of the visors in relation to the size...
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M
Monique D.
Rating: 1 out of 5
following a purchase from 13/10/2025
Order not received
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G
Guy M.
Rating: 4 out of 5
following a purchase from 30/09/2025
easy navigation
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Raymond C.
Rating: 4 out of 5
following a purchase from 03/10/2025
The hat arrived within the expected time. It is perfect and I hope the person who will wear it will like it.
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Philippe V.
Rating: 4 out of 5
following a purchase from 29/07/2025
functional site; communication to simplify (an email without response)
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Michel H.
Rating: 4 out of 5
following a purchase from 28/09/2025
Delivery made on time. Kindness of the telephone reception.
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Aurélien M.
Rating: 4 out of 5
following a purchase from 08/10/2025
after a first order that did not correspond to what I had ordered, a new delivery was made. I regret, however, having been forced to pay 5 euros for the return knowing that I followed the advice indicated on the site (take 1 cm less) and that the color did not match.
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Anne-Marie M.
Rating: 4 out of 5
following a purchase from 07/10/2025
Careful shipping
Meets my expectations
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Marie-Laure A.
Rating: 4 out of 5
following a purchase from 10/10/2025
Quick reception well packaged
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Laurent G.
Rating: 4 out of 5
following a purchase from 10/10/2025
Hello I am satisfied with the order and the item purchased
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Herizo R.
Rating: 3 out of 5
following a purchase from 10/10/2025
Until today, I have not yet received my order!!!
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C
Charly S.
Rating: 3 out of 5
following a purchase from 13/10/2025
Very nice product but a cruel lack of wrapping on the packaging.
The gift seems ordinary despite the quality.
Too bad
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Christian L.
Rating: 3 out of 5
following a purchase from 11/10/2025
The hat is very nice except that it is a bit too big for a size M.
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Miridjian S.
Rating: 1 out of 5
following a purchase from 08/10/2025
Disappointed
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations. Your feedback is valuable to us and we would like to better understand your concerns. Do not hesitate to let us know the issues encountered with the beanie and the areas for improvement to see if we have a model already in our collection that gives you better satisfaction or if this model can be improved with your remarks.
Remaining at your disposal.
Best regards.
TRACLET
G
Glen C.
Rating: 4 out of 5
following a purchase from 05/10/2025
Easy to order, hat is great, fast delivery.
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F
Frederic J.
Rating: 1 out of 5
following a purchase from 17/09/2025
Relationship rather complicated and to this day, I still have not received my return.
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and we would like to better understand the situation related to your return. According to the last return tracking 6a04151332072 for size 58 cm, the hat was received on October 9th.
When did you return this hat for a second exchange?
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
J
Jean-Jacques C.
Rating: 4 out of 5
following a purchase from 03/10/2025
The product is correct
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Véronique-Odile M.
Rating: 4 out of 5
following a purchase from 26/09/2025
Navigation a bit laborious, fast delivery.
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Jean Marc L.
Rating: 4 out of 5
following a purchase from 01/10/2025
Good quality pretty lacks gift box
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Mehdi C.
Rating: 3 out of 5
following a purchase from 01/10/2025
Very good site that I recommend.
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Eric H.
Rating: 4 out of 5
following a purchase from 03/10/2025
Product conforms to the description
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Pauline P.
Rating: 4 out of 5
following a purchase from 25/09/2025
Quick order, return for wrong size quite quick. Email solicitation for information, very quick response
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C
Clément M.
Rating: 4 out of 5
following a purchase from 12/08/2025
Delivery times much longer than announced (7 weeks) but hat of excellent quality!
Very good customer follow-up as well.
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Fabrice S.
Rating: 4 out of 5
following a purchase from 27/09/2025
delivered 48h early super.
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Christiane R.
Rating: 4 out of 5
following a purchase from 26/09/2025
The product conforms to the order
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Pierre Claude M.
Rating: 1 out of 5
following a purchase from 26/09/2025
I ordered a navy blue sailor cap, the order confirmation states navy blue, the delivery note states navy blue, but the cap is white!
I paid €30 for express delivery, for a cap that is also worth €30 but is not the right one.
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to hear that you received a cap that does not match your order.
Please excuse us for this error.
Thank you for sending us a photo at [email protected]
We will send the correct color as soon as tomorrow.
Remaining at your disposal
Best regards
Traclet Sébastien
M
Marie-France L.
Rating: 4 out of 5
following a purchase from 07/07/2025
Despite customs difficulties penalizing the shipment since July 5, I must say that the item is of good quality and the shipment very careful.
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Christian F.
Rating: 4 out of 5
following a purchase from 23/09/2025
Good overall
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Grégory G.
Rating: 4 out of 5
following a purchase from 19/09/2025
Good choice
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J
Joël R.
Rating: 4 out of 5
following a purchase from 18/09/2025
Order received as expected.
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D
Dominique L.
Rating: 4 out of 5
following a purchase from 19/09/2025
Fast delivery, the cap received matches its description. Quality item.
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Abdoulaye B.
Rating: 4 out of 5
following a purchase from 24/09/2025
Good
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Jean M.
Rating: 4 out of 5
following a purchase from 12/09/2025
okok
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Michèle F.
Rating: 3 out of 5
following a purchase from 14/09/2025
I was very disappointed with the Creusois hat whose felt is uncomfortable to wear as well as the paid return policy. The Creusois hat does not protect from the sun (the eyes) and it is very uncomfortable because I have ophthalmic migraines as soon as the sky is too bright or the sun shines. Too bad! I would have liked to exchange it but too many costs: return, shipping for reshipment, exchange shipping.
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Serge N.
Rating: 4 out of 5
following a purchase from 25/08/2025
It would be nice to have all available colors for each type of hat instead of one page opened per color.
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Gi Z.
Rating: 1 out of 5
following a purchase from 05/08/2025
The hat came late and destroyed, damaged, I waited nearly 2 months for the hat and when finally arrived it came damaged.
Never going to buy again from you
Thanks
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to hear that your order arrived in poor condition and that this situation has caused such frustration. Your experience is very important to us, and we would like to discuss it further to understand what may have happened and find a solution. When the hat was sent, it was in accordance with the photos and the ribbon was correctly placed.
As indicated by email, please follow the procedure to proceed with its exchange. Do not hesitate to contact us directly.
Best regards.
The chapellerie-traclet.com team
C
Christophe C.
Rating: 4 out of 5
following a purchase from 18/09/2025
Very nice product, meets my expectations.
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Nathalie P.
Rating: 4 out of 5
following a purchase from 18/09/2025
Searching for items is quite easy thanks to the magnifying glass. Ultra-fast delivery. Hats conform to the description. I recommend.
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Bob R.
Rating: 4 out of 5
following a purchase from 21/08/2025
Correct
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Pierre L.
Rating: 4 out of 5
following a purchase from 13/09/2025
Satisfactory
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