Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Wrong product, plastic frame covered with poor fabric, very uncomfortable..
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Response from Chapellerie Traclet
Hello
This model of sailor cap has existed for over 50 years and is still made this way.
If this does not suit you, that is possible but you cannot say it is a bad product because this model has been made for over 50 years and if it were a bad product we would have received negative feedback.
Moreover, the reviews are positive.
If the product does not suit you, we advise you to change it.
Indeed, it is an opinion but it does not call into question the manufacturing.
The information will be passed on to the manufacturing service and also to the company's lawyer as this can be considered defamation especially since we have not received any call from you to report this and no product return.
If a product does not suit, the customer returns it. That seems logical.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2019
Serious site and reachable by phone which is a good thing nowadays.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/05/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2019
Satisfied, meets my needs.
The product description lacked whether this hat could be rolled up.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2019
Good products, good quality, but you have to be willing to pay the price.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2019
Extremely fast shipping. Thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/04/2019
The site is well made and the products are of quality.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2019
I received size 60 and I received size 53
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Response from Chapellerie Traclet
Hello
Sorry but the size on your invoice is noted as 53 cm.
It is indeed possible to change it if it does not fit.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2019
Wide choice, clear site.
Lacks photos with models to have a better preview of the hats worn.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2019
Delivery deadlines respected, delivery compliant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2019
Beautiful product, received quickly, matches my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2019
clear, accessible, efficient service; I will use it for a next hat
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2019
happy with your delivery which is a second order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2019
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2019
Serious company
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2019
-
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2019
clear and easy to navigate
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/04/2019
The product was too big even though it was indicated on the site to take the true size. But the quality seems good, I returned the product, I am waiting for the smaller size.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2019
Fast delivery. good site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2019
a great job, but the delivery was too long, but I would recommend your services and I would recommend with you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2019
Good!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2019
without any particular problems ... except a bit of difficulty knowing the deadlines at the start ??
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2019
Very complete, very easy access, with very wise size advice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2019
Practical site, prices a bit high including delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2019
Good straw, the weaving and leather are very good. However, it fits a bit small and the finish with the glue net is average for its price.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2019
Very good: fast, quality, good follow-up.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/03/2019
hat of very good quality but delivery longer than expected and without news...
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Response from Chapellerie Traclet
hello
Please excuse us for this long delivery delay as Guerra had delays in its manufacturing.
We hope that the hat will satisfy you.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/04/2019
Ok I easily found the product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2019
With the help of God,
I paid a commission to find it in a parcel relay.
And I was told that the package is at the post office, that does not suit me at all.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2019
Fast service, product return well managed and very fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/03/2019
good range of products but navigation on the customer account is not easy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2019
Very well done.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2019
Delivery a bit long compared to what was announced.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/03/2019
Serious site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2019
Very good site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2019
Everything went as I wished, if I need to buy an item again I will do so in this store. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2019
Precision and speed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2019
Understandable, important choice and easy to use.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2019
Good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/03/2019
A bit disappointed with the product in terms of quality/price ratio. Size too big ...
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Response from Chapellerie Traclet
Hello
Thank you for taking the time to leave a comment. Can you tell us what you would have liked on this cap; what expectations did you have for this product that do not match the product information.
Best regards
Traclet
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