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Français A
Rating: 3 out of 5
very long delay and missing an item
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Delivery in accordance with the order
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A
Rating: 4 out of 5
The site is nice
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A
Rating: 4 out of 5
Clear and easy
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A
Rating: 4 out of 5
Very large selection, quality products
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A
Rating: 4 out of 5
Hat faithful to the description, arrived in good condition.
Too bad about the size, it's a bit big. But there was no size below 54.
Otherwise, good product that dresses very well
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Too bad about the size, it's a bit big. But there was no size below 54.
Otherwise, good product that dresses very well
A
Rating: 3 out of 5
very complete offer
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A
Rating: 3 out of 5
Good site but very high prices. You really have to not find the item elsewhere to order on this site.
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Response from Chapellerie Traclet
hello
Stetson prices are set by Stetson and they are normally identical everywhere.
The plus is that we provide a lot of information about the product but also size advice, maintenance. And this is not the case in all stores whether online or in physical stores.
This is therefore a plus that we have been offering on the Internet since 1995.
Best regards
Traclet
Stetson prices are set by Stetson and they are normally identical everywhere.
The plus is that we provide a lot of information about the product but also size advice, maintenance. And this is not the case in all stores whether online or in physical stores.
This is therefore a plus that we have been offering on the Internet since 1995.
Best regards
Traclet
A
Rating: 3 out of 5
a lot of choices, not enough details on the products.
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Response from Chapellerie Traclet
hello
What type of information would you need? We already have more than one page of information as below, we can do more but in this case, we would need to know the type of additional information
Best regards
Traclet
Straw Boater Dresden
For decades, the boater type was a choice piece in straw hats. Simple and elegant, this headgear is a summer essential.
Often associated with maritime activities, jazz groups; the boater was the reference among summer seasonal hats.
About the boater
100% Wheat Straw
Fancy grosgrain outer ribbon: 4 cm
Elastic inner band in sponge fabric
Height of the crown: 9cm
Width of the brim: 5cm
Information on Boater Sizes
Available sizes: Small - 54/55cm, Medium - 56/57cm, Large - 58/59cm, X-Large - 60/61cm and XX-Large - 62/63cm.
Height of crown approximately 9 cm
Width of brim approximately 5 cm
Material Straw
Shape Boater
Brand Traclet
Country of manufacture China
Season Summer
Washable Only the inner grosgrain (cold water and ammonia)
Size - Head circumference S - M - L - XL - XXL
Gender Women
What type of information would you need? We already have more than one page of information as below, we can do more but in this case, we would need to know the type of additional information
Best regards
Traclet
Straw Boater Dresden
For decades, the boater type was a choice piece in straw hats. Simple and elegant, this headgear is a summer essential.
Often associated with maritime activities, jazz groups; the boater was the reference among summer seasonal hats.
About the boater
100% Wheat Straw
Fancy grosgrain outer ribbon: 4 cm
Elastic inner band in sponge fabric
Height of the crown: 9cm
Width of the brim: 5cm
Information on Boater Sizes
Available sizes: Small - 54/55cm, Medium - 56/57cm, Large - 58/59cm, X-Large - 60/61cm and XX-Large - 62/63cm.
Height of crown approximately 9 cm
Width of brim approximately 5 cm
Material Straw
Shape Boater
Brand Traclet
Country of manufacture China
Season Summer
Washable Only the inner grosgrain (cold water and ammonia)
Size - Head circumference S - M - L - XL - XXL
Gender Women
A
Rating: 1 out of 5
Delivery delayed by fifteen days without notice.
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Response from Chapellerie Traclet
Hello, please excuse us if you did not receive our emails, we hope you at least received them on verified notice. Indeed, we sent you an email on the 24th, the day after your order, to inform you of the delay.
Fortunately, Paypal was there to respond by email because on our side, we have the emails on our server as well as those sent to Paypal.
Perhaps those sent by us ended up in spam or junk.
Best regards
Traclet
Fortunately, Paypal was there to respond by email because on our side, we have the emails on our server as well as those sent to Paypal.
Perhaps those sent by us ended up in spam or junk.
Best regards
Traclet
A
Rating: 4 out of 5
Good
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A
Rating: 3 out of 5
Navigating the site is a bit complex.
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A
Rating: 4 out of 5
Very good, easy to use. Clear and fast tracking.
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A
Rating: 1 out of 5
I have not received my order after 9 days. Where is the delivery 24 to 48 hours?
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Response from Chapellerie Traclet
Hello, as indicated yesterday, the order did leave our place on 19/09/2018 following the order placed on the 18th at 16:45.
https://www.laposte.fr/particulier/outils/suivre-vos-envois?code=CA261011395FR
As also indicated on the site, outside of France, the deadlines may be longer.
As also indicated yesterday, we have made a complaint to the post office and we are waiting for a response.
A delivery is therefore expected shortly from the Post Office.
Best regards
Traclet
https://www.laposte.fr/particulier/outils/suivre-vos-envois?code=CA261011395FR
As also indicated on the site, outside of France, the deadlines may be longer.
As also indicated yesterday, we have made a complaint to the post office and we are waiting for a response.
A delivery is therefore expected shortly from the Post Office.
Best regards
Traclet
A
Rating: 4 out of 5
Good address, very large selection of original and classic hats to recommend for a distinguished look
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A
Rating: 4 out of 5
Good, no problems to report. A bit more detail! on the items wouldn't hurt
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A
Rating: 3 out of 5
Delivery times respected.
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Very good service
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A
Rating: 4 out of 5
A bit of an adjustment period to understand how to use the site
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A
Rating: 4 out of 5
There is a large selection and quality
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A
Rating: 4 out of 5
The product matches the description, delivery was on time. I am satisfied. The only small issue is a minor detail, it's the extremely unpleasant smell coming from the packaging, is it the cardboard?
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A
Rating: 4 out of 5
Good overall
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A
Rating: 4 out of 5
In line with the order and on time. Thank you
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A
Rating: 4 out of 5
Searching can sometimes be a bit difficult
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A
Rating: 4 out of 5
Effective but quite expensive
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A
Rating: 4 out of 5
The delivery time was a bit long (3 weeks)
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A
Rating: 3 out of 5
Too bad because refusal of shipment in HT for La Réunion
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Response from Chapellerie Traclet
Hello
The HT is not refused. Like all well-rated sites, you need the postal code and the country.
You had chosen
97438 Sainte Marie
France (outside Dom Tom)
You should have changed the destination country. That's why you paid VAT.
This has just been changed on your account.
Best regards
The HT is not refused. Like all well-rated sites, you need the postal code and the country.
You had chosen
97438 Sainte Marie
France (outside Dom Tom)
You should have changed the destination country. That's why you paid VAT.
This has just been changed on your account.
Best regards
A
Rating: 1 out of 5
Very long shipping times, poorly made hat, as if rushed by production. Avoid!
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Response from Chapellerie Traclet
Hello, the order was placed on August 15, unfortunately, the post does not take packages on August 15 as it is a holiday.
The order left on August 16.
Regarding the quality of the product, what quality of straw do you want?
Indeed, we have been selling this product for over a century for Toulousaines who are part of an association.
But if you want a finer straw, it is possible to develop a higher quality.
Best regards
Traclet
The order left on August 16.
Regarding the quality of the product, what quality of straw do you want?
Indeed, we have been selling this product for over a century for Toulousaines who are part of an association.
But if you want a finer straw, it is possible to develop a higher quality.
Best regards
Traclet
A
Rating: 4 out of 5
A lot of choices, easy search according to needs. Clear explanations, quick order and responsiveness for delivery. Thank you
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A
Rating: 4 out of 5
Clear site, easy to access.
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
The search can sometimes be a bit broad
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A
Rating: 4 out of 5
Very good quality but the images do not show enough of the reality of the products, as a result, I ordered the wrong hat. Roar.
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A
Rating: 4 out of 5
Wide selection. Fast delivery
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A
Rating: 4 out of 5
Many model choices, but photos are not always very informative, also the choice of sizes is a bit difficult to understand. Otherwise, pleasant navigation and easy ordering.
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A
Rating: 4 out of 5
A significant choice of hats corresponding to all tastes and colors of everyone.
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A
Rating: 4 out of 5
Order shipped the same day, very well packaged. But I had paid more for a Colissimo with Signature and the package was sent to me in simple Colissimo...
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