Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié

Published on 08/03/2018 à 17h11 following a purchase from 27/02/2018

Neutral.

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Acheteur Vérifié

Published on 08/03/2018 à 14h50 following a purchase from 26/02/2018

Correct

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Acheteur Vérifié

Published on 07/03/2018 à 18h29 following a purchase from 26/02/2018

Very good

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Acheteur Vérifié

Published on 07/03/2018 à 13h42 following a purchase from 28/01/2018

Never any unpleasant surprises with TRACLET!

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Acheteur Vérifié

Published on 07/03/2018 à 08h06 following a purchase from 25/02/2018

Product exactly as described.

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Acheteur Vérifié

Published on 06/03/2018 à 15h31 following a purchase from 01/01/2018

You served my order well but with a long delay (I had to send you a reminder)

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Acheteur Vérifié

Published on 06/03/2018 à 13h53 following a purchase from 12/02/2018

Hello...everything is perfect, just a pity about these one-size fits all!!! I will not order again as it is too small for me...

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Acheteur Vérifié

Published on 02/03/2018 à 12h21 following a purchase from 22/02/2018

Everything is in accordance and I am very satisfied with my purchase.

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Acheteur Vérifié

Published on 02/03/2018 à 09h02 following a purchase from 21/02/2018

Serious

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Acheteur Vérifié

Published on 01/03/2018 à 13h21 following a purchase from 20/02/2018

Good.

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Acheteur Vérifié

Published on 01/03/2018 à 13h16 following a purchase from 20/02/2018

Intuitive site with a lot of choices

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Acheteur Vérifié

Published on 28/02/2018 à 12h41 following a purchase from 19/02/2018

Very good site

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Acheteur Vérifié

Published on 27/02/2018 à 16h01 following a purchase from 16/02/2018

lack of rigidity and no hat box

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Response from Chapellerie Traclet Published on 02/03/2018

Hello
It is possible to make it stiffer with a waterproofing spray or some stiffener that we can do or that you can find at a drugstore.
As for the hat box, sorry but for this product, the manufacturer does not offer a hat box.
We offer them starting at 8 euros on our site, here is the link:
https://www.chapellerie-traclet.com/fr/50-boite-a-chapeau
Remaining at your disposal.
Best regards
Traclet

Acheteur Vérifié

Published on 27/02/2018 à 14h09 following a purchase from 16/02/2018

Good site and interesting range of products

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Acheteur Vérifié

Published on 27/02/2018 à 13h15 following a purchase from 17/02/2018

Very good delay

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Acheteur Vérifié

Published on 26/02/2018 à 13h11 following a purchase from 14/02/2018

Correct delay and good quality cap, I would have rated it perfect if I had received the explanatory label in full, it was cut in half

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Acheteur Vérifié

Published on 25/02/2018 à 20h51 following a purchase from 15/02/2018

Very good. A slight doubt about double sizes. If high range, then 'small' size

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Acheteur Vérifié

Published on 25/02/2018 à 14h08 following a purchase from 06/01/2018

This site is very good, but I had a delay in receiving my order. I had to call twice (the first time I was assured that the hat had just arrived, which was not true) and then I had to send an email.

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Acheteur Vérifié

Published on 24/02/2018 à 13h26 following a purchase from 15/02/2018

rarely disappointed but it happens

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Acheteur Vérifié

Published on 24/02/2018 à 12h27 following a purchase from 31/01/2018

Note: 0
My package does not correspond at all to what I ordered! Totally unhappy!

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Response from Chapellerie Traclet Published on 24/02/2018

Hello
Please excuse us if we made a mistake.
Why didn't you contact us by email or phone?
Please let us know the model received and if we made a mistake, we will correct it.
Email
[email protected]
Best regards
Traclet

Acheteur Vérifié

Published on 23/02/2018 à 12h36 following a purchase from 15/02/2018

Order received 48 hours later as expected

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Acheteur Vérifié

Published on 22/02/2018 à 16h30 following a purchase from 13/02/2018

Excellent site where you can find a wide choice at attractive prices.

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Acheteur Vérifié

Published on 22/02/2018 à 15h53 following a purchase from 03/02/2018

Very good site, a lot of choices and different styles.

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Acheteur Vérifié

Published on 22/02/2018 à 14h16 following a purchase from 13/02/2018

good

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Acheteur Vérifié

Published on 22/02/2018 à 09h18 following a purchase from 12/02/2018

Short delay

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Acheteur Vérifié

Published on 21/02/2018 à 18h57 following a purchase from 12/02/2018

Wide choice of proposed items and detailed presentation of each of them.

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Acheteur Vérifié

Published on 21/02/2018 à 14h48 following a purchase from 07/02/2018

The product is very satisfactory but regarding the order I am disappointed. Indeed, I placed the order on Thursday and selected a 72H delivery (to receive it over the weekend for an event). The delivery was only made the following Wednesday, almost a week after my order. I paid for express delivery only to receive standard delivery..

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Response from Chapellerie Traclet Published on 21/02/2018

hello
For the delay, it is indeed well noted on the product sheet when choosing the size as well as a confirmation by email of a supply and therefore a delay. It is a pity that we did not have the information about your urgent request.
Please let us know what we can do better. Indeed, the delay is indicated both on the product sheet and communicated later by email.
If you have a solution, we are of course open.
Best regards
Traclet

Acheteur Vérifié

Published on 21/02/2018 à 14h22 following a purchase from 16/01/2018

Product in stock visually on the site.
When I paid with Visa, the product was being restocked and now 6 weeks of delay...... the item arrived after I needed it!

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Response from Chapellerie Traclet Published on 21/02/2018

Hello
Please excuse us for the delay but the information about the restocking was clearly indicated during the purchase both on the product sheet and in an email.
Moreover, what is unfortunate is that we spoke to you by phone and we sent the cap well before your event.
Was there a delivery issue?
We did not receive any feedback from you.
For the issue, we offer you a voucher of 10 euros.
Thank you for getting back to us as soon as possible.
Best regards
Traclet

Acheteur Vérifié

Published on 21/02/2018 à 13h07 following a purchase from 12/02/2018

Very good wow

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Acheteur Vérifié

Published on 21/02/2018 à 12h35 following a purchase from 09/02/2018

Site not clear enough, I feel that the company is doing its best but the email exchanges are not clear. For example, I received a restocking notice that destabilized me!

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Response from Chapellerie Traclet Published on 21/02/2018

thank you for your message.
We try to be as clear as possible by informing right from the order about the delivery time when choosing the size and an email if there is a delay.
We believe we do our best to inform the customer but we are of course open if you have a suggestion.
Best regards
Traclet

Acheteur Vérifié

Published on 20/02/2018 à 16h29 following a purchase from 30/11/2017

we received well !! happy to see Santa Claus in February ...

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Acheteur Vérifié

Published on 20/02/2018 à 12h36 following a purchase from 09/02/2018

Satisfied treasure

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Acheteur Vérifié

Published on 17/02/2018 à 17h54 following a purchase from 07/02/2018

Easy to use and navigate

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Acheteur Vérifié

Published on 17/02/2018 à 08h18 following a purchase from 05/02/2018

Be careful with the information provided in the catalog

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Acheteur Vérifié

Published on 16/02/2018 à 16h04 following a purchase from 08/02/2018

attention order

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Acheteur Vérifié

Published on 16/02/2018 à 14h26 following a purchase from 06/02/2018

I am satisfied

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Acheteur Vérifié

Published on 16/02/2018 à 12h41 following a purchase from 06/02/2018

The search can be improved, apart from that, nothing to report

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Acheteur Vérifié

Published on 15/02/2018 à 12h20 following a purchase from 06/02/2018

just the color of the colonial helmet band not identical to the photo on the site...

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Acheteur Vérifié

Published on 15/02/2018 à 11h32 following a purchase from 05/02/2018

A serious site, with a lot of choices.

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Acheteur Vérifié

Published on 14/02/2018 à 16h57 following a purchase from 05/02/2018

Very satisfied with the product, the order went smoothly.

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