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Français A
Rating: 3 out of 5
Website easy to navigate, however it would be nice to have a few photos of children especially with the hat on their head.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Very easy to access
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A
Rating: 4 out of 5
A lot of choices. It would be nice like some sites to set up a virtual try-on from a photo
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A
Rating: 4 out of 5
Good, delivered on time, but I sent an email with a request for clarification and I never got a response,
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A
Rating: 3 out of 5
Good
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A
Rating: 4 out of 5
Good but even better if there were more sizes available.
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A
Rating: 4 out of 5
This is the second time I order from this site and I have always been satisfied with the ease, the delay, and the quality of the products.
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A
Rating: 3 out of 5
fast shipping, however I am not sure that I received an alpine hunter beret... I am waiting to see if the gift is liked or if it is returned... That would be a shame
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Response from Chapellerie Traclet
Hello
the alpine hunter beret has a 14-inch diameter Spanish plate or a 12-inch diameter French plate.
Best regards
Traclet
the alpine hunter beret has a 14-inch diameter Spanish plate or a 12-inch diameter French plate.
Best regards
Traclet
A
Rating: 4 out of 5
Good and serious
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A
Rating: 4 out of 5
Pleasant and smooth site, maybe we could improve the criteria to better target searches
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A
Rating: 4 out of 5
Many informations on each product (above the competition I consulted). Very good packaging: paper padding in the cap, surrounded by paper, sent in a box. However, if you could find a way to verify the correspondence between the indicated size and the actual size to inform the customer before shipping, that would be really good.
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A
Rating: 4 out of 5
I have never been disappointed with my orders placed at Traclet. However, I find that there are often products out of stock. I recommend this site.
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A
Rating: 4 out of 5
fast delivery
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A
Rating: 4 out of 5
Good the deadlines are respected
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A
Rating: 3 out of 5
Very good product but the size does not exactly match the request (one size too big compared to the usual size S)
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A
Rating: 4 out of 5
Easy to access and use
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A
Rating: 4 out of 5
good
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A
Rating: 3 out of 5
Ordered sizes 60/61, the items are labeled 61... Missing a 59/60 or simply a true 60... 61 is a bit too big for me.
Quality items, too bad for the size choices.
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Quality items, too bad for the size choices.
A
Rating: 4 out of 5
good company, good products, good organization
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A
Rating: 4 out of 5
Pleasant and easy to use site. Nothing to say.
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A
Rating: 4 out of 5
So far a very good site. A downside for this specific purchase
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A
Rating: 4 out of 5
serious
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A
Rating: 4 out of 5
Site with several nice products. I will definitely place orders again later.
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A
Rating: 4 out of 5
The purchase is perfect, only the delivery by Chronopost leaves something to be desired.
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A
Rating: 4 out of 5
simple
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A
Rating: 3 out of 5
Good. The cap does not really meet my expectations. It lacks depth and therefore does not stay very well in place. Otherwise, the quality is relatively good.
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A
Rating: 4 out of 5
complete and varied site
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A
Rating: 1 out of 5
Extremely disappointed. For a size 59 I took 58/59 and it is way too big. The return is at my expense while there is not even an intermediate size to offer. The exchanges with customer service are one-way. I will not order again.
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Response from Chapellerie Traclet
Hello
The size L 58/59 cm is as indicated on the product sheet sized larger than a French size.
We cannot provide more information regarding the order.
Size large compared to French sizes. The headgear is about 1 cm larger than indicated. For those used to the Stetson brand, take the size of your old headgear.
Moreover, as you used PayPal, you do not pay return shipping costs in case you also took into account the information that the package is refundable
https://www.chapellerie-traclet.com/fr/content/153-remboursement-des-frais-de-retours-avec-paypal
Exchanges are therefore not one-way.
Moreover, the size M which is below is currently on order
Best regards
Traclet
The size L 58/59 cm is as indicated on the product sheet sized larger than a French size.
We cannot provide more information regarding the order.
Size large compared to French sizes. The headgear is about 1 cm larger than indicated. For those used to the Stetson brand, take the size of your old headgear.
Moreover, as you used PayPal, you do not pay return shipping costs in case you also took into account the information that the package is refundable
https://www.chapellerie-traclet.com/fr/content/153-remboursement-des-frais-de-retours-avec-paypal
Exchanges are therefore not one-way.
Moreover, the size M which is below is currently on order
Best regards
Traclet
A
Rating: 4 out of 5
fast and efficient service. Too bad the pages were only in English (to my knowledge).
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A
Rating: 4 out of 5
friendly staff on the phone and order received quickly...happy with my purchase
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A
Rating: 4 out of 5
very attentive to the customer and very fast shipping.
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A
Rating: 4 out of 5
Great choice of quality headgear.
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A
Rating: 4 out of 5
excellent quality of products
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A
Rating: 4 out of 5
Review already given but I repeat it: simplicity and efficiency
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A
Rating: 4 out of 5
Very practical
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A
Rating: 4 out of 5
too cluttered
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A
Rating: 4 out of 5
I bought several hats, all beautiful, from Traclet. Service, delivery, quality... everything was perfect. I take away one star for my last order: a magnifier for 40 euros that consists of 2 pieces of almost raw wood, splinters included, and a poorly fixed double screw. Unusable... For the rest, I can only recommend this company (and Borsalino hats, in particular)
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A
Rating: 3 out of 5
You should still try on a hat.
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A
Rating: 4 out of 5
in accordance with my order
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A
Rating: 3 out of 5
poorly advised before the purchase !! by phone !! not mentioned that this cap runs small
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