Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
It has been a month (22/10/2017) and the order (QUCXRVSZO) has not yet arrived at the buyer.
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Response from Chapellerie Traclet
Hello
The order was sent at the end of October. We will make a complaint about the shipment and we will keep you informed during the day.
It would have been simpler and more effective to send us an email on our site in the contact section
https://www.chapellerie-traclet.com/fr/
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/11/2017
Good product but nothing more
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/11/2017
Delivery time good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/11/2017
Excellent service from the merchant. Fast shipping. Only downside: delivery not via Colissimo. The Post did not provide any tracking information for the package, nor any indication of day and time for delivery. AND THE PACKAGE WAS OPEN!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/09/2017
Deadlines not met
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/11/2017
hats should be presented on heads, I might have seen that it was very large and very deep
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/11/2017
Easy to use site. Only the delivery times on certain products are problematic.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2017
very well designed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/11/2017
Very good regarding order and delivery management. The only downside is that the product (size L- 58/59 cm) needs to be adjusted according to the exact size of the user (58 cm, for me), so I am obliged to place a new order for head reducer bands at €0.20 and €4.00 for shipping. It seems to me that it would be wise to provide this item with the hat to avoid this kind of inconvenience.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2017
Beautiful site but beware of sizes
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2017
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2017
Very large choice of hats. I bought a beret type Basque beret pure wool standard size a bit big for me I wanted to wear it like Bonnie but it fits on my head almost like a hat
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2017
Size 54, too tight. However, the quality is perfect, and without any false notes. Highly recommended with eyes closed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2017
It attracts interest and curiosity.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2017
Good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2017
no doubt, it's an address to remember
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2017
not bad
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2017
package well tracked, with a product return card if needed. Clear and pleasant site to browse.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2017
Great site for all the proposals you make!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/10/2017
Great choice. Respect for orders (size etc.) Negative point: delivery by post. The day of delivery is known, but not the time slot. For my last order = 2 days. I prefer pickup points. Shipping is also high.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2017
Easy to use. The downside is that there is no home delivery but I really like this hat site, thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2017
Fast delivery, careful packaging, item matching the photos and descriptions. Very happy with my purchase and the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2017
Very clear site. It could be improved by systematically adding care instructions and materials used, for example.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2017
the DPD carrier unfortunately delivers without prior contact: it would not have been possible to send me either an email or SMS (they are the only ones who had this problem...) The 2 working days became 4 and would have become 7 if I had not gone to the depot myself regarding the essential caps on J5.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/10/2017
I have already recommended this site to different people who then made purchases there. But while I no longer know how many caps and hats I have, old customers like me are not particularly well treated!
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Response from Chapellerie Traclet
hello
Yes, we thank you for your loyalty and as a loyal customer, you are entitled to loyalty points.
We have seen that since 2010 you have not used them. These can be found in the loyalty points section.
Remaining at your loyalty
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2017
Various products offered on the site but we don't always have the sizes.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2017
A small guide, even in a few lines, on hat maintenance would have been welcome.
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Response from Chapellerie Traclet
Hello
There is indeed a small guide that can be found in the email received upon order confirmation.
Furthermore, it is also visible on our site that you can download at the following address
https://www.chapellerie-traclet.com/fr/content/14-comment-conserver-son-chapeau
remaining at your disposal
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2017
Very good site and products of excellent quality.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/10/2017
It took more than 6 months to get my Tilley hat. After each call, I was supposed to be informed about the supply from Canada but I received nothing.
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Response from Chapellerie Traclet
hello
It is true that the delay was long to get the Tilley hat. It's a winter model and it is true that like many manufacturers, if they don't have it in stock, they only make it for winter on certain models.
As indicated during your call; we left you a message as soon as we received it but unfortunately this message must have had an issue. The hat had even been set aside by Mrs. Traclet.
We hope that the hat will satisfy you.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2017
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/10/2017
Very clear and functional site where the characteristics of the items are clear.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2017
no problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/10/2017
Product conforms. Delivery times respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/10/2017
GOOD TRANSACTION
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/10/2017
They are fast but the hat is not liked, so return and waiting for a refund.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2017
Well-designed site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2017
Welcoming site, giving a good overview of the products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2017
Ergonomic site - products easy to find.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2017
Large choice and fast and reliable shipping. Quality customer service. ...the 5th star will come when promotions and prices are regularly on the menu!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2017
large choice well presented.
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