Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié

Published on 18/07/2017 à 21h40 following a purchase from 07/07/2017

Satisfactory

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Acheteur Vérifié

Published on 17/07/2017 à 08h19 following a purchase from 06/07/2017

Good.

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Acheteur Vérifié

Published on 15/07/2017 à 13h06 following a purchase from 18/06/2017

The hat was in a box too small so it was deformed upon arrival.

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Acheteur Vérifié

Published on 13/07/2017 à 23h06 following a purchase from 24/06/2017

Disappointed with the delivery time

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Acheteur Vérifié

Published on 13/07/2017 à 16h16 following a purchase from 05/07/2017

Delivery times are respected. Perfect.

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Acheteur Vérifié

Published on 13/07/2017 à 13h49 following a purchase from 05/07/2017

good

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Acheteur Vérifié

Published on 11/07/2017 à 15h38 following a purchase from 26/06/2017

The photo of the Daniel Vial scarf on the site has nothing to do with the scarf received, which is not hand-painted, but a simple striped scarf. The return of merchandise is too complicated, I do not want to be forced to have a Paypal account.

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Response from Chapellerie Traclet Published on 12/07/2017

Hello
The model is indeed a Daniel Vial model as it is our only manufacturer.
For the return shipping costs, it is still a proposed solution to have the return shipping costs.
Our store cannot cover these costs and Paypal is a solution to limit transport costs for our customers.
Best regards
Traclet

Acheteur Vérifié

Published on 11/07/2017 à 13h31 following a purchase from 30/06/2017

Satisfactory

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Acheteur Vérifié

Published on 09/07/2017 à 19h31 following a purchase from 25/06/2017

The package arrived well, but just with 1 day delay. But it's not a big deal, the caps are very useful these days

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Acheteur Vérifié

Published on 08/07/2017 à 08h50 following a purchase from 10/06/2017

Serious site.

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Acheteur Vérifié

Published on 07/07/2017 à 15h04 following a purchase from 13/06/2017

very professional site; excellent products that were recommended to us by our dermatologist.
We would have just liked more precision regarding the exact delivery date as our product was out of stock and required a restock. We had no idea how long it would take.

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Acheteur Vérifié

Published on 07/07/2017 à 15h03 following a purchase from 07/06/2017

Aggressive email response to a question about order tracking!

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Response from Chapellerie Traclet Published on 08/07/2017

Hello
Please excuse us if we used an aggressive tone in our email.
That was not our intention.
Here are the two emails that were sent to you.
If you have a suggestion for a less aggressive email, we are open to your proposal to satisfy you as best as possible.
Remaining at your disposal
Best regards
Traclet
------------------------------------------------
Hello,
We are following up on your message
The melon color russet is a product on order with a delay of 2/3 weeks

Acheteur Vérifié

Published on 07/07/2017 à 13h23 following a purchase from 29/06/2017

Well-designed practical

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Acheteur Vérifié

Published on 06/07/2017 à 12h52 following a purchase from 27/06/2017

The site is very good. I'm just a bit disappointed with the products I ordered

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Acheteur Vérifié

Published on 05/07/2017 à 20h02 following a purchase from 02/06/2017

noted on the site

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Response from Chapellerie Traclet Published on 06/07/2017

The product will be delivered at the beginning of next week.
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018
--------------------------------
Hello,
The melon hat will leave next week from us.
An email with the package tracking will be sent to you upon its dispatch for tracking the package.
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018

Acheteur Vérifié

Published on 05/07/2017 à 13h40 following a purchase from 11/06/2017

Order received very late and no tracking number for the package.

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Response from Chapellerie Traclet Published on 06/07/2017

Hello
Yes there was a delay in delivery due to a manufacturing issue.
However, normally the tracking was sent to your email as well as by text.
Did you not receive them?
Best regards
Traclet

Acheteur Vérifié

Published on 04/07/2017 à 19h10 following a purchase from 25/06/2017

acceptable

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Acheteur Vérifié

Published on 04/07/2017 à 18h24 following a purchase from 25/06/2017

Good

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Acheteur Vérifié

Published on 04/07/2017 à 15h10 following a purchase from 23/06/2017

Easy to use

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Acheteur Vérifié

Published on 04/07/2017 à 14h11 following a purchase from 14/06/2017

No problem

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Acheteur Vérifié

Published on 04/07/2017 à 13h07 following a purchase from 20/06/2017

I would have liked to be kept informed about the delivery delay. I had to send an email to find out what was going on. The response was immediate but a bit curt.

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Acheteur Vérifié

Published on 02/07/2017 à 09h47 following a purchase from 22/06/2017

good

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Acheteur Vérifié

Published on 02/07/2017 à 07h15 following a purchase from 22/06/2017

Hello
Please excuse us if we did not use the right vocabulary.
If you have a style suggestion, we are open to your proposal
here is the email we had sent:
Hello,
We are following up on your message, the order should arrive at your place on Thursday or Friday of this week.
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018

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Response from Chapellerie Traclet Published on 03/07/2017

Site needs improvement. My choice (1) was not available, so I chose something else (2). Then, I received an email saying that this choice (2) was not available, but that I could revert to (1). So, a waste of time and a lack of coherence in the site's information.

Acheteur Vérifié

Published on 30/06/2017 à 15h59 following a purchase from 21/06/2017

finally French manufacturing

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Acheteur Vérifié

Published on 30/06/2017 à 14h32 following a purchase from 21/06/2017

Very serious shop!!!

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Acheteur Vérifié

Published on 30/06/2017 à 14h09 following a purchase from 21/06/2017

shipping and product quality, good.

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Acheteur Vérifié

Published on 30/06/2017 à 13h01 following a purchase from 21/06/2017

Site with a lot of seriousness, stores open to calls, questions and therefore information.
Only downside, for an item at the price of the one I ordered, I would have liked a storage and maintenance guide with it.

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Acheteur Vérifié

Published on 29/06/2017 à 19h22 following a purchase from 21/06/2017

Good site. Update for package tracking and refund is unclear and not quick

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Acheteur Vérifié

Published on 29/06/2017 à 18h31 following a purchase from 21/06/2017

Fast enough to find and order

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Acheteur Vérifié

Published on 29/06/2017 à 14h28 following a purchase from 21/06/2017

Hello
The order tracking has been validated in three points
Shipped Hanae TRACLET 23/06/2017 14:04:28
In delivery Hanae TRACLET 23/06/2017 14:03:06
Payment accepted 22/06/2017 18:07:26
For 23/06/17, the tracking was sent by email from us as well as by DPD who sent an email and a text message in case you provided your mobile phone number.
For the refund, like many websites, it takes between 7 and 10 days.
Best regards
Traclet

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Acheteur Vérifié

Published on 29/06/2017 à 12h42 following a purchase from 20/06/2017

Good and pretty

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Acheteur Vérifié

Published on 29/06/2017 à 12h37 following a purchase from 20/06/2017

meets expectations, description and photo from the site

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Acheteur Vérifié

Published on 28/06/2017 à 22h05 following a purchase from 19/06/2017

Very good, maybe just a bit more precision on the dimensions, a diagram might help.

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Acheteur Vérifié

Published on 28/06/2017 à 13h22 following a purchase from 19/06/2017

Good to see

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Acheteur Vérifié

Published on 27/06/2017 à 12h59 following a purchase from 17/06/2017

Good

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Acheteur Vérifié

Published on 24/06/2017 à 13h53 following a purchase from 15/06/2017

I love it, order delivered on time and well packaged

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Acheteur Vérifié

Published on 24/06/2017 à 13h33 following a purchase from 27/04/2017

Interesting models

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Response from Chapellerie Traclet Published on 26/06/2017

My order was not delivered to the relay point I had chosen.

Acheteur Vérifié

Published on 22/06/2017 à 14h09 following a purchase from 06/06/2017

No problem with the packaging and reception

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Acheteur Vérifié

Published on 22/06/2017 à 12h48 following a purchase from 14/06/2017

the site is good

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Acheteur Vérifié

Published on 22/06/2017 à 09h59 following a purchase from 04/06/2017

order received quickly

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