Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3 and 4 stars

Reset filters

Acheteur Vérifié

Published on 05/04/2017 à 22h38 following a purchase from 19/03/2017

Meh...

Translated reviews

Acheteur Vérifié

Published on 05/04/2017 à 13h21 following a purchase from 27/03/2017

Wide selection of hats, for all tastes!!

Translated reviews

Acheteur Vérifié

Published on 02/04/2017 à 23h33 following a purchase from 13/03/2017

good but too short.

Translated reviews

Acheteur Vérifié

Published on 01/04/2017 à 10h56 following a purchase from 22/03/2017

not enough choice for kangol but good service

Translated reviews

Acheteur Vérifié

Published on 31/03/2017 à 14h59 following a purchase from 17/03/2017

Nothing to say

Translated reviews

Acheteur Vérifié

Published on 30/03/2017 à 14h28 following a purchase from 20/03/2017

Good but a bit slow to respond despite the different emails

Translated reviews

Acheteur Vérifié

Published on 30/03/2017 à 08h39 following a purchase from 20/03/2017

It was a gift.

Translated reviews

Acheteur Vérifié

Published on 28/03/2017 à 14h07 following a purchase from 20/03/2017

Fast, clear

Translated reviews

Acheteur Vérifié

Published on 26/03/2017 à 14h08 following a purchase from 11/03/2017

Effective

Translated reviews

Acheteur Vérifié

Published on 25/03/2017 à 12h55 following a purchase from 28/02/2017

The order arrived within the prescribed time

Translated reviews

Acheteur Vérifié

Published on 23/03/2017 à 12h45 following a purchase from 15/03/2017

Fast delivery

Translated reviews

Acheteur Vérifié

Published on 22/03/2017 à 23h52 following a purchase from 18/02/2017

You know what it's about.

Translated reviews

Acheteur Vérifié

Published on 22/03/2017 à 18h11 following a purchase from 14/03/2017

Quality products and a fast service that keeps its promises in terms of delivery time in 24h! However, a downside on the gift option of €2 for a cardboard paper pouch, our message written hastily with a marker on top, I found that very expensive and not at all a gift!

Translated reviews

Acheteur Vérifié

Published on 18/03/2017 à 13h50 following a purchase from 09/03/2017

There is choice and responsiveness

Translated reviews

Acheteur Vérifié

Published on 17/03/2017 à 16h52 following a purchase from 25/02/2017

a lot of choice

Translated reviews

Acheteur Vérifié

Published on 17/03/2017 à 16h48 following a purchase from 02/03/2017

very good site, to recommend.

Translated reviews

Acheteur Vérifié

Published on 17/03/2017 à 08h00 following a purchase from 08/03/2017

A very wide range of choices

Translated reviews

Acheteur Vérifié

Published on 16/03/2017 à 19h42 following a purchase from 15/02/2017

Clear and precise site but no information on my delivery time

Translated reviews

Acheteur Vérifié

Published on 15/03/2017 à 17h21 following a purchase from 07/03/2017

Fast, well packaged,

Translated reviews

Acheteur Vérifié

Published on 15/03/2017 à 14h34 following a purchase from 04/03/2017

Easy access and purchase/reception very good

Translated reviews

Acheteur Vérifié

Published on 14/03/2017 à 18h30 following a purchase from 04/03/2017

Very good

Translated reviews

Acheteur Vérifié

Published on 14/03/2017 à 13h50 following a purchase from 05/03/2017

No response to my email!

Translated reviews

Acheteur Vérifié

Published on 14/03/2017 à 13h18 following a purchase from 03/02/2017

After mistakenly ordering the wrong size and reordering the correct size, the package took a bit long to reach me. That said, very courteous contact by phone.

Translated reviews

Acheteur Vérifié

Published on 10/03/2017 à 13h30 following a purchase from 24/02/2017

It was good that I took 2nd for reserve and maybe a tricorn hat for next purchases or Stetson hat.

Translated reviews

Acheteur Vérifié

Published on 10/03/2017 à 12h59 following a purchase from 25/02/2017

the loyalty points system does not work, it was necessary to call customer service four times!!!

Translated reviews

Response from Chapellerie Traclet Published on 11/03/2017

Hello
We are sorry if the loyalty points system did not work properly but we have always been available to respond to you to help you place your order.
Best regards
Traclet

Acheteur Vérifié

Published on 09/03/2017 à 05h51 following a purchase from 23/02/2017

I received the package in poor condition (crushed), fortunately the product was not damaged.

Translated reviews

Response from Chapellerie Traclet Published on 11/03/2017

Hello, we try to provide quality boxes for sending our products but unfortunately when they end up with much larger packages that crush our packages, we recommend either refusing the package upon receipt or providing information to report it to the post office in order to make a claim in case the product is broken. We hope that the product will give you complete satisfaction. Please excuse us for this inconvenience. Best regards, tRACLET

Acheteur Vérifié

Published on 08/03/2017 à 17h08 following a purchase from 26/02/2017

There is choice and reasonable prices

Translated reviews

Acheteur Vérifié

Published on 06/03/2017 à 01h49 following a purchase from 19/02/2017

Translated reviews

Acheteur Vérifié

Published on 02/03/2017 à 21h10 following a purchase from 21/02/2017

Very good

Translated reviews

Acheteur Vérifié

Published on 02/03/2017 à 19h10 following a purchase from 22/02/2017

Speed of sending and tracking.

Translated reviews

Acheteur Vérifié

Published on 28/02/2017 à 12h29 following a purchase from 19/02/2017

Overall good

Translated reviews

Acheteur Vérifié

Published on 24/02/2017 à 16h10 following a purchase from 15/02/2017

Thanks to the people at Traclet who advised me by phone. Just a small downside, I had to order by phone because when registering on the site, I was systematically redirected to Twitter......

Translated reviews

Response from Chapellerie Traclet Published on 25/02/2017

Hello, thank you for your message, we have forwarded the information to the technical department as we could not find a solution. We hope that the hat will give you complete satisfaction. Remaining at your disposal. Best regards, Traclet

Acheteur Vérifié

Published on 24/02/2017 à 14h42 following a purchase from 14/02/2017

Fast delivery and in accordance with the order

Translated reviews

Acheteur Vérifié

Published on 24/02/2017 à 14h31 following a purchase from 14/02/2017

clear

Translated reviews

Acheteur Vérifié

Published on 23/02/2017 à 06h28 following a purchase from 14/02/2017

delivery time and good tracking

Translated reviews

Acheteur Vérifié

Published on 22/02/2017 à 17h27 following a purchase from 06/02/2017

I measured the circumference of my head, it was 56 and the beret is a bit loose, not easy

Translated reviews

Response from Chapellerie Traclet Published on 23/02/2017

Hello
In case the beret is a bit large, we can either take it back and adjust the size with a large inner band.
Otherwise, you can slightly wet the entrance of the beret with hot water to adjust it to your head size.
Remaining at your disposal
Best regards
Traclet

Acheteur Vérifié

Published on 22/02/2017 à 15h47 following a purchase from 11/02/2017

Good service

Translated reviews

Acheteur Vérifié

Published on 21/02/2017 à 13h24 following a purchase from 12/02/2017

Very good site with diverse products that are not found everywhere and a price range for all budgets

Translated reviews

Acheteur Vérifié

Published on 18/02/2017 à 13h08 following a purchase from 09/02/2017

cradle of the beret.

Translated reviews

Response from Chapellerie Traclet Published on 20/02/2017

The Laulhère house continues this heritage.
With the acquisition of its sister Blancq-Olibet, Laulhère's mission is to preserve this invaluable cultural practice as French heritage and works to resurrect the beret in France and around the world.

Acheteur Vérifié

Published on 18/02/2017 à 08h48 following a purchase from 02/02/2017

Good. Fast shipping. And a lot of large sizes.

Translated reviews