English 
Français A
Rating: 4 out of 5
no opinion
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
everything to cover the head!
Translated reviews
A
Rating: 4 out of 5
Very good. Only the delays are long
Translated reviews
A
Rating: 4 out of 5
Very good phone contact
Translated reviews
A
Rating: 4 out of 5
box too big for a simple hat so it didn't fit in the box and I had to queue at the post office --'
Translated reviews
A
Rating: 4 out of 5
practical
Translated reviews
A
Rating: 4 out of 5
Very good
Translated reviews
A
Rating: 4 out of 5
fast shipping
Translated reviews
A
Rating: 4 out of 5
I would say very good but I need a precise and reasoned response about the reference real rabbit fur hat (we consume them) I have fewer conscience problems Ref 1180 a69€ there are 4 articles gray white/beige/fawn color/black However, the black doesn't seem knitted And you don't note the delays except soon available but ON WHAT date? I put an option on the light gray white And give me details about the black in the meantime thank you
Translated reviews
A
Rating: 3 out of 5
Very fast shipping and very compliant with the request. However, I am quite disappointed with the packaging for the gift wrap option (€2 extra for a small cardboard bag with a ribbon) so I strongly advise against taking this option.
Translated reviews
A
Rating: 4 out of 5
Pleasant site offering many products. A bit more details on the items would be a plus. That's why I give it 4 stars.
Translated reviews
A
Rating: 4 out of 5
Very serious, very large choice for hats, a bit less for scarves. Too bad.
Translated reviews
A
Rating: 4 out of 5
difficult to use...
Translated reviews
A
Rating: 3 out of 5
Navigating between the different products is not very smooth but the site is functional
Translated reviews
A
Rating: 4 out of 5
Trustworthy house. To recommend
Translated reviews
A
Rating: 4 out of 5
GOOD
Translated reviews
A
Rating: 4 out of 5
too bad that for the price it is made in China I am disappointed!
Translated reviews
Response from Chapellerie Traclet
Hello
This information about the place of manufacture is well noted on the product sheet (Ski Lanka)
http://www.chapellerie-traclet.com/fr/casquette-stetson/2084-casquette-brooklin-oregon-noir-stetson.html
For a cap made in Germany or other countries, this information is also well noted in the summary table.
Best regards
Traclet
This information about the place of manufacture is well noted on the product sheet (Ski Lanka)
http://www.chapellerie-traclet.com/fr/casquette-stetson/2084-casquette-brooklin-oregon-noir-stetson.html
For a cap made in Germany or other countries, this information is also well noted in the summary table.
Best regards
Traclet
A
Rating: 3 out of 5
product arrived dented on the side
Translated reviews
Response from Chapellerie Traclet
hello
Can you send us photos of the dents to report the information because before shipping the hat had no dents except for the original ones.
Best regards
Traclet
Can you send us photos of the dents to report the information because before shipping the hat had no dents except for the original ones.
Best regards
Traclet
A
Rating: 4 out of 5
Satisfied with this order
Translated reviews
A
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 4 out of 5
Good site, many choices, prices are very good, but the tracking of packages is a bit random, but arrives within the indicated time.
The packaging is top-notch, too bad there is no transport case delivered with the hat, it wouldn't cost much more.
Translated reviews
The packaging is top-notch, too bad there is no transport case delivered with the hat, it wouldn't cost much more.
A
Rating: 4 out of 5
very good site thank you
Translated reviews
A
Rating: 4 out of 5
Very good.
Translated reviews
A
Rating: 4 out of 5
a bit long delay
Translated reviews
A
Rating: 4 out of 5
The 2 euro gift wrapping service is disappointing:
20 cm of ribbon (crushed during transport) and a label "pleasure to give".
I was expecting something prettier.
Translated reviews
20 cm of ribbon (crushed during transport) and a label "pleasure to give".
I was expecting something prettier.
A
Rating: 4 out of 5
unfortunately, the order arrived after the birthday.
and I thought from the photo that the T3 model had a green inner brim.
Translated reviews
and I thought from the photo that the T3 model had a green inner brim.
A
Rating: 4 out of 5
A lot of choices.
Translated reviews
A
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 4 out of 5
Very complete catalog
Ergonomic website
Efficient delivery
Translated reviews
Ergonomic website
Efficient delivery
A
Rating: 4 out of 5
Clear and well designed
Translated reviews
A
Rating: 3 out of 5
Long delivery time even though the product is paid for and the account debited
Translated reviews
A
Rating: 4 out of 5
very good except for the packaging
Translated reviews
A
Rating: 4 out of 5
Just the delivery a bit long but very happy with the product
Translated reviews
A
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 4 out of 5
a rather complete site for everything that goes on the head,
Translated reviews
A
Rating: 1 out of 5
No correct tracking of the order placed
Translated reviews
Response from Chapellerie Traclet
Hello
For the navy beret, we sent you an email to inform you that the navy beret is still pending.
Please excuse us for this delivery delay.
Best regards
Traclet
For the navy beret, we sent you an email to inform you that the navy beret is still pending.
Please excuse us for this delivery delay.
Best regards
Traclet
A
Rating: 4 out of 5
Website ergonomics acceptable. Honest and relevant information. Variety of product choices. Ordering quite easy. Serious and professional site once the order is placed.
Translated reviews
A
Rating: 4 out of 5
For this second order, delivery time not respected, it had been for the first one.
Translated reviews
A
Rating: 4 out of 5
Products still as nice, well packaged and fast shipping. Nothing to report, top.
Translated reviews
A
Rating: 4 out of 5
good
Translated reviews