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Rating: 4 out of 5
The package was damaged but the contents were fine
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 4 stars
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Rating: 4 out of 5
Very good quality products but a head size problem forced us to return your product in size 57.
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A
Rating: 4 out of 5
I did not know this site. It was while searching for a cap on the hat shop site in Colmar that I stumbled upon your site. I found the cap I was looking for and ordered it.
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A
Rating: 4 out of 5
Quite a pleasant site. Easy navigation and ordering process.
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A
Rating: 4 out of 5
Very good - but be careful! Your site has been cloned: http://www.tremix.fr/
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A
Rating: 4 out of 5
Serious and fast site
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A
Rating: 4 out of 5
Fast delivery, too bad there is no possibility to be delivered to a relay point.
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A
Rating: 4 out of 5
All good, delivery, packaging, product everything was ok
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
Well-made and appreciated site.
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A
Rating: 4 out of 5
Satisfactory service.
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A
Rating: 4 out of 5
Simple and precise site.
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A
Rating: 4 out of 5
Lots of choices and very fast delivery.
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A
Rating: 3 out of 5
Products meet my expectations, however I find the shipping price a bit expensive.
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A
Rating: 4 out of 5
ORDER FOLLOW-UP TO IMPROVE....
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A
Rating: 4 out of 5
Very good.
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A
Rating: 4 out of 5
Interesting.
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A
Rating: 4 out of 5
My hat was delivered in a very good condition package. The delivery time was respected. Thank you to the Traclet team for the precision and description of the items that allowed me not to make a mistake on the model and size. Hats off!
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A
Rating: 4 out of 5
Delivery in accordance with the order. Correct delivery times.
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A
Rating: 4 out of 5
Fast and careful delivery, I recommend.
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A
Rating: 3 out of 5
It's a commercial site like many others
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A
Rating: 4 out of 5
Good site and very fast shipping.
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A
Rating: 4 out of 5
Okay, the site is clear. A bit expensive for the hats.
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A
Rating: 4 out of 5
Good, no problems to report.
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A
Rating: 3 out of 5
Normally announced in 15 days, the order took a month to reach me. I contacted customer service twice. I was supposed to be contacted after the first call and nothing happened.
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A
Rating: 4 out of 5
Shipping costs via Colissimo are clear, do not show VAT.
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A
Rating: 4 out of 5
Very interesting site. Difficulty in properly defining the head circumference; at a flexible centimeter 58 and upon receipt a bit large even with the cork bands.
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A
Rating: 3 out of 5
Delivery problem
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A
Rating: 4 out of 5
Good, no problems to report.
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A
Rating: 4 out of 5
Good.
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A
Rating: 3 out of 5
Some issues when selecting criteria for selection.
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A
Rating: 4 out of 5
Fast shipping, no issues.
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A
Rating: 4 out of 5
Reliable and dense range.
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A
Rating: 4 out of 5
COMPLIANT ITEM.
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A
Rating: 4 out of 5
Pleasant and well diversified.
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A
Rating: 4 out of 5
The only problem is that the head circumference is way too big. If I find an item to proceed with an exchange, I won't hesitate. Otherwise, nothing else to report, without this little issue it would be perfect in every way.
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A
Rating: 3 out of 5
The caps are good, but I am disappointed with the packaging. The written birthday card is not up to par. I also expected better gift wrapping.
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A
Rating: 4 out of 5
Lots of choices, too bad you can't try before ordering, as you have to return at your own expense.
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A
Rating: 4 out of 5
This order must be the fourth on the site, the only one I am not satisfied with. I returned the item within the week because it is much larger than usual (same size choice as the brand though). Moreover, I must say I don't like the cut. Lastly, the condition of the package upon delivery was damp and quite damaged. Blame the delivery person and not the Chapellerie/Traclet. However, there was a missing plastic inside to protect it, I think. Way too many products are out of stock and have been for weeks, which is regrettable. I still keep my confidence in your site, but I am forced to look elsewhere as well. Best regards.
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A
Rating: 4 out of 5
Delivery in accordance, although a bit long since the product was being restocked.
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