Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Hello
The hat is of nice quality but the package arrived open and the hat was a bit dirty, which is annoying for an item of this quality.
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Sébastien D.
Rating: 4 out of 5
following a purchase from 11/06/2025
I really like the site, great choice with prices for all budgets.
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Damien M.
Rating: 4 out of 5
following a purchase from 11/06/2025
Quality hat with a wide selection. I recommend.
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Gilles M.
Rating: 4 out of 5
following a purchase from 12/06/2025
Delivery confirmed to expectations.
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Joëlle C.
Rating: 4 out of 5
following a purchase from 11/06/2025
Nice hat, but not at all malleable, too bad! You can't shape it as you wish...
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Caroline H.
Rating: 3 out of 5
following a purchase from 08/05/2025
I ordered a hat, which was available at the time of the order. However, it was quickly noted as 'out of stock'. When I requested a refund after more than a month and still out of stock, I was delivered within 48 hours. The hat is very beautiful and of very nice quality! This made the experience ultimately satisfactory.
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Pekka L.
Rating: 4 out of 5
following a purchase from 21/03/2025
The hat is as I ordered but it was delivered much later than anticipated and only after I had sent them an inquiry about when it would be delivered.
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Sandra M.
Rating: 4 out of 5
following a purchase from 09/06/2025
I received the cap which looks very good but it's a gift so we'll see if it fits in the long term.
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Marie Pierre M.
Rating: 4 out of 5
following a purchase from 09/06/2025
Speed of delivery and excellent communication about the shipment of the package.
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Nicolas D.
Rating: 1 out of 5
following a purchase from 02/06/2025
Order not received
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that you have not received your order. We understand how frustrating this can be and we thank you for sharing your experience. Please know that we take your feedback very seriously and our team is mobilized to find a quick solution.
A complaint with colissimo will be made first thing this morning.
Your satisfaction is our priority.
Best regards,
Traclet
D
Dominique M.
Rating: 4 out of 5
following a purchase from 04/06/2025
I worried a day too early! Because of the holiday, I was delivered that day. Box and contents in perfect condition. Thank you.
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Philippe M.
Rating: 3 out of 5
following a purchase from 02/06/2025
I think it would be good to put the cap on someone's head to better realize its actual shape; and to better describe the quality of the fabric.
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Léopold S.
Rating: 4 out of 5
following a purchase from 20/05/2025
Quite easy to consult.
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Thomas D.
Rating: 4 out of 5
following a purchase from 31/05/2025
A lot of choices.
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Jose Rodrigo C.
Rating: 3 out of 5
following a purchase from 03/06/2025
I found the item a bit better ... but it seems to me moderately good.
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Aleth N.
Rating: 4 out of 5
following a purchase from 29/05/2025
I am satisfied but I don't remember the navigation on the site, I didn't encounter any problems.
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Daniel C.
Rating: 4 out of 5
following a purchase from 01/06/2025
Easy to place an order, fast delivery.
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Jacques P.
Rating: 4 out of 5
following a purchase from 01/06/2025
beautiful style and good quality
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Arnaud T.
Rating: 4 out of 5
following a purchase from 01/06/2025
The products are of good quality and the delivery is fast. Too bad the comment on the ordered hat misled me and that the exchange is at my expense...
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Ornella Bellemare D.
Rating: 1 out of 5
following a purchase from 10/05/2025
DO NOT ORDER FROM THIS SCAM SITE. I RECEIVED AN ITEM WITH A LOT OF DEFECTS (NOTABLY IN THE SEAMS). WANTING TO RETURN THE ITEM, THE SELLER REFUSES TO REFUND MY SHIPPING COSTS OF 25€.
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that your experience with our service did not meet your expectations.
Regarding the visor, it has seams that, as shown in the photos, are not perfect. For a visor model priced at 12 euros, it is understandable that, as shown in the photos, it is not perfect.
Moreover, the model received and the one photographed on the site show the seams.
We do accept returns, but as indicated on the site, we do not cover return shipping costs.
Best regards,
Traclet
C
Claude F.
Rating: 4 out of 5
following a purchase from 08/05/2025
Item in restocking
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Régis L.
Rating: 3 out of 5
following a purchase from 30/04/2025
A delivery scheduled for 3 weeks but after a month, no news. However, as soon as I requested a refund, my hat was sent. In short, not much customer follow-up, it's a shame.
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Jade B.
Rating: 4 out of 5
following a purchase from 10/05/2025
The walking stick is very beautiful but I am a bit disappointed because I had requested a customization and it was not done completely... The phrase I asked to be written is missing and a symbol.
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Pascal C.
Rating: 4 out of 5
following a purchase from 24/05/2025
Good
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Aline T.
Rating: 4 out of 5
following a purchase from 22/05/2025
Beautiful quality gavroche hats but the front part is too rigid. A little flexibility would make your products perfect
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Pierre V.
Rating: 4 out of 5
following a purchase from 29/04/2025
Good product. However, delivery time is a bit long (over 3 weeks).
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Christophe E.
Rating: 4 out of 5
following a purchase from 03/04/2025
Item ok, meets expectations,
But delivery time much longer than what was announced.
(Announced: 2 to 3 weeks;
Ordered April 3, received May 26!
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Alexia C.
Rating: 4 out of 5
following a purchase from 16/05/2025
Beautiful hat, arrived quickly. I would have liked to have more photos with the hat worn on the head from the front.
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Fabrice M.
Rating: 3 out of 5
following a purchase from 21/05/2025
Very good
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Philippe T.
Rating: 1 out of 5
following a purchase from 17/05/2025
Disappointed by the quality of my purchase, I will no longer shop at chapellerie Traclet
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your experience with our product did not meet your expectations. Your feedback is valuable and helps us to constantly improve.
We distribute the Stetson brand and we are trying to understand the issue encountered. If this cap does not suit you, there is surely another one that will.
If the Stetson cap does not satisfy you, it is certainly possible to exchange it for another item from a different brand or another Stetson model.
Remaining at your disposal by email or phone 0477714058
Best regards,
Traclet Sébastien
A
Armel A.
Rating: 4 out of 5
following a purchase from 10/04/2025
Very satisfied with my order
Too bad no one warned us about delivery delays
After a month I had to call.
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Dominique P.
Rating: 4 out of 5
following a purchase from 14/05/2025
Navigation on the site very easy, fast delivery and meets expectations.
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Marie F.
Rating: 4 out of 5
following a purchase from 17/05/2025
Light elegant good protection
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Frédéric B.
Rating: 4 out of 5
following a purchase from 15/05/2025
nothing to say
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Pierre C.
Rating: 3 out of 5
following a purchase from 16/05/2025
Not very intuitive
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Fabrice B.
Rating: 4 out of 5
following a purchase from 16/05/2025
Beautiful hat, satisfied with this purchase
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Isabelle J.
Rating: 4 out of 5
following a purchase from 17/05/2025
product corresponds well to the image on the site, very well packaged, very good quality/price ratio. Fast delivery
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Julien T.
Rating: 4 out of 5
following a purchase from 15/05/2025
great
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Maxime D.
Rating: 3 out of 5
following a purchase from 05/05/2025
Communication? Does not respond to emails. Wrong product sent
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Camille D.
Rating: 4 out of 5
following a purchase from 05/05/2025
No problem. The delivery took place within the announced timeframe with tracking from BPost. Impeccable delivery
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