Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié

Published on 17/05/2016 à 13h39 following a purchase from 07/05/2016

Easy to choose an item

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Acheteur Vérifié

Published on 17/05/2016 à 13h37 following a purchase from 06/05/2016

Fast and efficient

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Acheteur Vérifié

Published on 17/05/2016 à 12h46 following a purchase from 07/05/2016

delivery time correct

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Acheteur Vérifié

Published on 17/05/2016 à 08h27 following a purchase from 04/05/2016

No problem with delivery, it's the finish that leaves something to be desired

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Acheteur Vérifié

Published on 15/05/2016 à 13h58 following a purchase from 20/04/2016

The products are good, but it seems to me that for the Gore tex sport cap, size 58 should have been 59, the number was overwritten, too bad, because otherwise, it is good but a bit large.

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Acheteur Vérifié

Published on 13/05/2016 à 17h03 following a purchase from 03/05/2016

Choice, prices and seriousness.

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Acheteur Vérifié

Published on 11/05/2016 à 23h13 following a purchase from 02/05/2016

This is the only site where I found the model I was looking for in the color I wanted

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Acheteur Vérifié

Published on 10/05/2016 à 21h42 following a purchase from 30/04/2016

perfect

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Acheteur Vérifié

Published on 10/05/2016 à 16h18 following a purchase from 13/04/2016

Good but the delivery times for some products are significant. Not enough stock.

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Acheteur Vérifié

Published on 10/05/2016 à 12h57 following a purchase from 29/04/2016

Very good service

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Acheteur Vérifié

Published on 08/05/2016 à 18h38 following a purchase from 26/04/2016

The delivery was longer than expected and the hat in the package was slightly bent, due to insufficiently solid protection during transport as the package itself was also slightly deformed on one of the upper edges. I placed the hat on a stand and it quickly regained its shape.

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Acheteur Vérifié

Published on 07/05/2016 à 15h21 following a purchase from 28/04/2016

Well-constructed site and easy to consult. The details regarding each item allow us to make a good choice

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Acheteur Vérifié

Published on 07/05/2016 à 11h23 following a purchase from 11/04/2016

good

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Acheteur Vérifié

Published on 07/05/2016 à 10h56 following a purchase from 19/04/2016

it is clear and there is a lot of choice. The quality is good

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Acheteur Vérifié

Published on 06/05/2016 à 13h29 following a purchase from 27/04/2016

Meh! I had trouble registering, the site completely froze, I had to call Tacle (very friendly and patient person) but nothing appeared on their end. I restarted my registration with another address I think, finally I was clever, and then my registration was triggered! It's annoying when you come across sites like this, it's rare fortunately, but know that I almost gave up the purchase.

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Acheteur Vérifié

Published on 06/05/2016 à 13h19 following a purchase from 28/04/2016

Not bad

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Acheteur Vérifié

Published on 06/05/2016 à 06h52 following a purchase from 26/04/2016

Very happy to have discovered this site for Provençal hats that are said to be hard to find except at markets towards Arles.

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Acheteur Vérifié

Published on 05/05/2016 à 18h53 following a purchase from 27/04/2016

good service

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Acheteur Vérifié

Published on 05/05/2016 à 13h48 following a purchase from 26/04/2016

I received the items I was waiting for

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Acheteur Vérifié

Published on 04/05/2016 à 18h57 following a purchase from 17/04/2016

it is quite good

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Acheteur Vérifié

Published on 04/05/2016 à 13h57 following a purchase from 22/04/2016

Good but I could never track the package because your site kept asking me to change my password.

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Acheteur Vérifié

Published on 04/05/2016 à 12h37 following a purchase from 25/04/2016

The site itself should be more fluid. The rankings are a bit messy, but the service is efficient.

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Acheteur Vérifié

Published on 03/05/2016 à 20h39 following a purchase from 23/04/2016

To recommend

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Acheteur Vérifié

Published on 03/05/2016 à 14h53 following a purchase from 08/04/2016

very good but delivery time a bit long.

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Acheteur Vérifié

Published on 03/05/2016 à 13h01 following a purchase from 23/04/2016

easy

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Acheteur Vérifié

Published on 01/05/2016 à 13h46 following a purchase from 10/04/2016

It's probably a bit my fault: 2 out of 3 hats are unfortunately a bit too big for me. But, I'm improving my percentage! During my previous order, 1 out of 2 was a size too big :-)

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Acheteur Vérifié

Published on 01/05/2016 à 12h10 following a purchase from 01/04/2016

Reliable

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Acheteur Vérifié

Published on 29/04/2016 à 19h49 following a purchase from 21/04/2016

many choices of shapes and prices, nice

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Acheteur Vérifié

Published on 29/04/2016 à 12h48 following a purchase from 21/04/2016

Well stocked and for all tastes.
I also appreciated the phone contact which allowed for delivery just a stone's throw from my home.
Delivery on time.

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Acheteur Vérifié

Published on 28/04/2016 à 00h19 following a purchase from 18/04/2016

Except for the loyalty points that disappear when validated

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Acheteur Vérifié

Published on 27/04/2016 à 20h31 following a purchase from 18/04/2016

The stock is a bit tight... But the quality and speed, nothing to say. Very good site

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Acheteur Vérifié

Published on 27/04/2016 à 13h53 following a purchase from 17/04/2016

Practical, variety of products, speed of delivery

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Acheteur Vérifié

Published on 27/04/2016 à 13h46 following a purchase from 15/04/2016

Good

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Acheteur Vérifié

Published on 27/04/2016 à 09h53 following a purchase from 16/04/2016

Excellent store. Lots of choices, however it is difficult to sort accurately on the website

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Acheteur Vérifié

Published on 27/04/2016 à 09h37 following a purchase from 16/04/2016

No comments to make

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Acheteur Vérifié

Published on 26/04/2016 à 20h29 following a purchase from 16/04/2016

A wide choice, and a user-friendly site.
My only downside concerns the number of references marked "coming soon"...

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Acheteur Vérifié

Published on 26/04/2016 à 14h21 following a purchase from 17/04/2016

satisfied

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Acheteur Vérifié

Published on 26/04/2016 à 12h44 following a purchase from 16/04/2016

Very good site. Lots of choices.

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Acheteur Vérifié

Published on 22/04/2016 à 15h25 following a purchase from 09/04/2016

good

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Acheteur Vérifié

Published on 22/04/2016 à 13h48 following a purchase from 10/04/2016

Good product but no follow-up online.

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