Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2016
Lack of fluidity
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2016
Fast delivery and well packaged.
There was a small defect on the product, which bothers me a bit.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2016
well documented; beware of colors that may not match what you see on a PC screen.
Quick refund, no problem.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2016
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2016
Good site and lots of choices!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2016
Very good site, all ranges of hats, caps etc. all models, from the most classic to the most modern, fast shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2016
Very good site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2016
Order arrived quickly and in good condition. Disappointment that the beret received was not presented in a box.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2016
Wide choice of hats. Fast shipping and equally fast refund when the ordered item does not suit us.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2016
Nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2016
Simple and effective
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2016
To be put as a warning on your site? >> the size of my hat made in France was larger than the size of Stetsons and Australian hats!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2016
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2016
Great, but it's a shame that we can't do a written search when we already know what we want.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2016
Reliable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2016
perfect
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/11/2015
I received the package. The size is small I returned the package with acknowledgment of receipt and to date no news despite having sent emails...too bad
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2016
The site is good. It is clear and pleasant.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2016
No problem using the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2016
good site easy to consult, easy contact by phone, fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2016
It's a shame that return shipping costs are not covered
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2016
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2016
Correct.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/03/2016
Awaiting product exchange
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/03/2016
Very serious about deadlines. A company that is easy to reach in case of questions.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2016
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/03/2016
satisfied with my first purchase, my second order was for the Traclet hat shop.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2016
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2016
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2016
good thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2016
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2016
Very responsive site, good products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2016
A very efficient customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2016
Good, no problems to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2016
The site is very well designed!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2016
The site is quite user-friendly. Information on product availability is not always consistent, but the team is very responsive. And thank you for the last-minute product change.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2016
Thank you very much, there are no problems on my side.
Best regards, M. TONON
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2016
detail sizes more finely
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2016
Before ordering, I called to get information about one of the products. I appreciated being informed immediately, in a very professional and courteous manner.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2016
well-designed site
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