Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié

Published on 16/02/2016 à 15h21 following a purchase from 06/02/2016

Very easy to access

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Acheteur Vérifié

Published on 14/02/2016 à 11h07 following a purchase from 04/02/2016

I have known this company for a long time and I am always satisfied with its products and services! Traclet is highly recommended!

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Acheteur Vérifié

Published on 13/02/2016 à 13h32 following a purchase from 05/02/2016

Fragile packaging, delays over 72h

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Acheteur Vérifié

Published on 13/02/2016 à 09h56 following a purchase from 28/01/2016

Very good responsiveness for a size issue

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Acheteur Vérifié

Published on 12/02/2016 à 15h13 following a purchase from 11/01/2016

Delivery time longer than the expected time

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Acheteur Vérifié

Published on 12/02/2016 à 14h29 following a purchase from 04/02/2016

Very good

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Acheteur Vérifié

Published on 12/02/2016 à 13h35 following a purchase from 04/02/2016

The shipment was fast

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Acheteur Vérifié

Published on 12/02/2016 à 13h25 following a purchase from 03/02/2016

Delivery slower than the last order

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Acheteur Vérifié

Published on 11/02/2016 à 12h44 following a purchase from 02/02/2016

Fast and confirmed delivery.

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Acheteur Vérifié

Published on 07/02/2016 à 16h19 following a purchase from 13/01/2016

Good

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Acheteur Vérifié

Published on 06/02/2016 à 15h41 following a purchase from 29/01/2016

it's generally a good site.

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Acheteur Vérifié

Published on 05/02/2016 à 22h02 following a purchase from 27/01/2016

a very large selection, easy navigation, but prices are not what they used to be and sometimes sizes are missing.

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Acheteur Vérifié

Published on 05/02/2016 à 13h56 following a purchase from 27/01/2016

It would be nice if in each batch of photos, there was systematically one showing the hat worn by a model. This would give a better idea of what it looks like.

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Acheteur Vérifié

Published on 03/02/2016 à 15h36 following a purchase from 25/01/2016

Serious site, possibility to return the purchased item, descriptions sometimes insufficient or incorrect which can lead to the return of the merchandise.

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Acheteur Vérifié

Published on 03/02/2016 à 14h38 following a purchase from 23/01/2016

the site is very clear and easy to use. The transport times are respected. Just a note regarding the packaging which can be easily observed. So it may be subject to theft during transport. Best regards

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Acheteur Vérifié

Published on 03/02/2016 à 14h16 following a purchase from 23/01/2016

Very clear site well presented.

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Acheteur Vérifié

Published on 02/02/2016 à 15h20 following a purchase from 23/01/2016

Everything is perfect

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Acheteur Vérifié

Published on 02/02/2016 à 13h54 following a purchase from 23/01/2016

easy to access and rich in information

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Acheteur Vérifié

Published on 02/02/2016 à 12h52 following a purchase from 25/01/2016

super packaging

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Acheteur Vérifié

Published on 30/01/2016 à 23h55 following a purchase from 21/01/2016

good evening, I haven't looked at all your products, but the product I was looking for I found easily. thank you.

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Acheteur Vérifié

Published on 30/01/2016 à 14h02 following a purchase from 21/01/2016

Very wide choice of models. Description sheet with several views of the product. Lists of available colors and sizes.

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Acheteur Vérifié

Published on 30/01/2016 à 01h22 following a purchase from 30/10/2015

Finally received my hat after 2 and a half months of waiting! The quality is there! Unfortunately, we waited impatiently for nothing because we got the size wrong and have to return the item and maybe reorder another one?

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Acheteur Vérifié

Published on 29/01/2016 à 18h00 following a purchase from 20/01/2016

large choice

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Acheteur Vérifié

Published on 29/01/2016 à 16h03 following a purchase from 21/01/2016

Easy to use

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Acheteur Vérifié

Published on 28/01/2016 à 19h19 following a purchase from 15/01/2016

A small relational incident with a staff member, very well handled by the manager. I wasn't very refined myself. Good company.

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Acheteur Vérifié

Published on 28/01/2016 à 18h16 following a purchase from 20/01/2016

1. I still have a bit of trouble finding what I'm looking for.
For example, if I'm looking for a cap, it takes several operations to see everything that exists in the store.
2. When a product is not available, you can request to be informed when it is available again. But then we continue to receive promotional emails unrelated to this request.

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Acheteur Vérifié

Published on 28/01/2016 à 13h35 following a purchase from 17/01/2016

Good, no problems to report.

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Acheteur Vérifié

Published on 28/01/2016 à 08h26 following a purchase from 18/01/2016

The site is great. A few small improvements to be made in the search engine and sections. Otherwise, tip top ;-)

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Acheteur Vérifié

Published on 27/01/2016 à 20h13 following a purchase from 11/01/2016

Announced delivery time of 2 days, arrived after 8 days.

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Acheteur Vérifié

Published on 27/01/2016 à 16h32 following a purchase from 10/01/2016

very satisfied with the site with a lot of references

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Acheteur Vérifié

Published on 26/01/2016 à 21h42 following a purchase from 16/01/2016

many choices

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Acheteur Vérifié

Published on 26/01/2016 à 16h49 following a purchase from 16/01/2016

good site

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Acheteur Vérifié

Published on 26/01/2016 à 16h47 following a purchase from 16/01/2016

Deadline respected. Nothing to report.

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Acheteur Vérifié

Published on 26/01/2016 à 13h36 following a purchase from 15/01/2016

First order, no problems to report.

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Acheteur Vérifié

Published on 26/01/2016 à 13h23 following a purchase from 18/01/2016

No problems with your site.
Clear, user-friendly, easy to complete

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Acheteur Vérifié

Published on 23/01/2016 à 21h44 following a purchase from 10/01/2016

Attractive site for those looking for a headgear. Diversity of products.

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Acheteur Vérifié

Published on 23/01/2016 à 10h48 following a purchase from 14/01/2016

Nothing to report

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Acheteur Vérifié

Published on 23/01/2016 à 09h32 following a purchase from 13/01/2016

Lack of information about the quality of the caps (that's what I bought). With the STETSON brand, no surprises; for the others, leaves much to be desired!

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Acheteur Vérifié

Published on 22/01/2016 à 09h53 following a purchase from 14/01/2016

I would have given 5 stars if the color of the hat sent matched the photo. A bit disappointed, but I will keep it.

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Acheteur Vérifié

Published on 22/01/2016 à 08h50 following a purchase from 13/01/2016

good

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