Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2015
Lots of choices for everyone
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2015
Delivery times are correct, and the package was in good condition. I would have just liked to have a box for the hat. Otherwise satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2015
exorbitant delivery time - quality of the hat good without being really excellent
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2015
Practical and complete
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2015
when I placed my order, I was entitled to a few cents gift that I wanted to turn into two additional cork strips.
You told me by phone to specify it in a special box, which I did, but alas upon arrival of the package....nothing but the two ordered and paid for.
Too bad it was almost a 100% without fault
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2015
Very effective
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2015
in accordance with the request
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2015
A specialist I recommend! Not 5 stars to stay in the improvement process... ;-) . Well done
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2015
the hat received doesn't suit me very well, that's the problem with online orders. I was too lazy to return it. But the speed and quality of the shipment were very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2015
a lot of choices, good quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2015
No problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2015
interesting site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2015
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2015
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2015
Clear site, fast delivery, packaging a bit light
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2015
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2015
Very good service, from order handling to delivery.
Complete site, sometimes a bit too much, a lot of choices.
When you love hats and especially
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2015
delivery within 48h0
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2015
easy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2015
Very good site. Just a suggestion for the site with a possible addition of a virtual cart section like a wishlist or desire list. A place to
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2015
Nothing to say about the hat, just the hat box was damaged upon arrival... Too bad.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2015
a slightly thicker envelope would have sufficed
Box too big (ecology!)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2015
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2015
multi-criteria search to develop
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2015
No observation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2015
There are not enough recent photos. We should see the cap worn.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2015
Not very practical in terms of search, but okay otherwise.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2015
out of three items only one was as expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2015
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2015
Considerable choice, clear indications on sizes and product availability. Search engine sometimes a bit messy.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2015
Many choices but navigating among the different items was not easy. Difficult to find an item we liked previously, for example.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2015
Large selection of hats, berets, caps, and beanies
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2015
Satisfied. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2015
Lots of choices!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2015
Good reception but no announcement or follow-up since the order, having no idea if the package had left, in transit and when it would arrive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2015
Correct price and well stocked
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/11/2015
the quality of manufacturing corresponds to the request, the quality/price ratio is good. However, the delivery time announced on the product does not correspond to reality: announced 3 weeks... product delivered 6 weeks!!! this service seriously needs improvement!!! I could not use my hat in time (I had an important event)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2015
Very satisfied with my order and the delivery time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2015
The service is good, but the merchandise does not match the price, I ordered a Stetson hat box for 119 euros and received a cardboard one that is very far from being worth it, very very far the price is inflated it does not encourage me to order anything else
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2015
Fast shipping
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