Customer reviews of Chapellerie Traclet

Easy to navigate.

package received late, no response to my email, first and last order with them.

VERY GOOD TWO FRIENDS WILL CONSULT YOUR SITE AND SURELY PLACE AN ORDER

like well

a good varied and quality choice...

Perfect

Quality and fast service!

very good

attractive site

Very good educational site, too bad the contact address does not respond...

good

Good product; I just regret a lack of colors.

Sometimes lacks choice even if in this case for some items we could have delays.

VERY PRACTICAL!

I had to pay a customs fee of 20 Swiss francs which greatly increases the purchase ...... can you have agreements with Switzerland?

careful shipping, very well made hats

Very happy with the speed, disappointed not to have received the hat in its box with the leather straps for adjustment

very nice quality and delivered quickly

Quality hats

GOOD

I returned my order because I realized that size 56 was too big and I want you to replace it with size 55

significant gap between the given deadline and the delivery date

too bad I did not receive a notice of passage from the post office, but you are not to blame!

cool

Complete site, well done and intuitive thanks to the different ranges.
Many references however, it is sometimes possible to get lost.

Good!

Correct and fast delivery.

When clicking on men's caps, you end up with women's caps. Men's and women's caps are mixed and even if they are unisex caps, it is not always indicated.

Your product is very good and you shipped it in a good time. But the means of transport was fatal. You assure the international customer that they will receive their package within 72 hours. After three days, a week, one starts to worry. We check Collisimo, but the only information we find is "Your package has left France" ..... what does that mean? After three weeks we know nothing, we have no way to track it ... Has the package been lost? How can we follow it? What to do? Well, finally after almost 4 weeks my caps finally arrived without problem. But wouldn't it be better for the customer to know that delivery will take 4 weeks, avoiding all the stress of not knowing after three days? Be honest with the customer and tell them that the package will take three to four weeks and then let them choose whether to proceed with the purchase .... but do not promise a delivery time that you are not capable of guaranteeing. It would avoid a lot of worries......
I would have just as well bought the caps, knowing that the package would take three to four weeks, and that would have spared me the worry of wondering if my package was lost.
Thank you

good readability,

The only downside I regret is the packaging of the hat. Given the price, I would have liked it to be placed in a specific Stetson box and not in a vulgar plastic. Especially since it's a gift I wish to give.

The only complaint I have is that there are significant differences between sizes depending on the models of hats. For example: XLs are not the same, so it's difficult to order online without making a mistake.

Carton slightly opened because the tape is a bit fragile.

An impressive choice of models under various brands at a normal price. Fast and very careful delivery. Cap very well protected, I really recommend. The only negative point is that delivery is not free for standard shipping.

Good but too expensive

good

Order remained pending for a week.
Phone reception for complaints at the limit of courtesy, but notable efforts to make up for the delay.

Very nice good quality

good

normal