Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2015
Very complete, a lot of choice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2015
timely shipping
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/10/2015
clear and simple site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/09/2015
Too much delay in delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2015
Return to sender and the second shipment was done quickly and with information.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/08/2015
Big delay in delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2015
thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2015
Good quality/price ratio.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2015
a fast and careful delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2015
nothing to say - order received on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2015
good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2015
the package arrived completely crushed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2015
easy to access
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2015
Compliant with the order, very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2015
Navigation quite easy.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2015
With emphasis
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2015
Easy to use
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/09/2015
good hat shop but accessories a bit 'cheap'
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2015
Very good site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/09/2015
average
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2015
fast, well packaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2015
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2015
Good. Order delivered on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/09/2015
..-------
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2015
Nice site. large choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2015
service in accordance with the information provided on the site.
product carefully packaged.
respect for the customer.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2015
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2015
Fast shipping of the package
Size exchange without discussion. However, the cork ribbon intended to tighten the cap if needed
was no longer in the 2nd package. (But fortunately, I didn't really need it.)
Very quick response by email to report a problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2015
good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/08/2015
Everything is marked available on the site but 3 weeks wait to receive my order ... and no information from the site. So for my part: communication to improve!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2015
Clear site, perfectly accessible on smartphone or tablet.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2015
very available by phone
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2015
The manufacturing time (more than two months, even in summer) is not in line with the notion of a product in stock listed on the website
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2015
good site, simple and quite intuitive, categories are well visible
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2015
Fast shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2015
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2015
The internet site looks a bit messy, and also filtering does not always work properly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2015
Beautiful selection, beautiful hats.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2015
The only reservation concerns the packaging that arrived open, otherwise the product is compliant and to size
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2015
Good
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