Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2014
good nothing to complain about!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2014
Good site, but given the large number of items presented, the choice is not easy due to the limitation to 6 compared items...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2014
Well-made site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2014
Good site, clear and easy to order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2014
Good, choice but many out of stock
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2014
good. thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2014
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2014
The site is generally well made, except that some variations of hats (different sizes, for example) do not appear on the same page, but according to different references. And unlucky for me, I work in the management of offers/products/catalogs, so I know very well where that comes from.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2014
Navigation site rather easy.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2014
Clear site, but lacking a bit of precision on the products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2014
very good I thought it would be a little harder
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2014
average
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/05/2014
I preferred the old presentation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2014
reactive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2014
good good good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2014
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/06/2014
Good if you don't have an exchange to make; otherwise communication is not super fast and it drags a bit... Serious merchant nonetheless, good products, a wide range.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/10/2014
good product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/10/2014
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2014
Complete site, well stocked with products and easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/07/2014
clear, easy and a wide choice of products; maybe give a place to some "original" hats from creators like those found at the nimagine fair or elsewhere.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2014
Complete, attractive, professional, wide range of items
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2014
Hello,
very good site for beautiful caps really to recommend to people who
want to cover their heads
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2014
Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2014
very good quality of the product but long delivery times.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2014
Good value for money
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2014
Ergonomic
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2014
Bank transfer as a payment method is not very practical.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2014
nothing particular to say
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2014
1234
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2014
Simple and clear site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2014
some supply problems with certain models
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2014
good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/11/2014
too much for delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/06/2014
Good site but the distribution in the different categories is "blurred" and some models end up in categories where they don't belong.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2014
A bob choice of hats and caps
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2014
in line with what we wanted.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2014
Product of very good quality, the only problem is the delay between the order and delivery
No information communicated explaining a delivery problem
Sending an email remained unanswered
Other than that very good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2014
that all good !
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/06/2014
very good
Except in August 2013 when the order took more than a month to reach us
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