Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Hello,
please excuse us if we made a mistake.
Please send us a photo of the received size which was 56 cm
What non-compliant size did you receive?
Here is the email to send the photo [email protected]
Remaining at your disposal
Best regards,
Traclet Sébastien
from chapellerie-traclet.com
A
Alain C.
Rating: 3 out of 5
following a purchase from 14/04/2025
??? product not received...
Translated reviews
M
Michel H.
Rating: 1 out of 5
following a purchase from 15/04/2025
Fast delivery, unfortunately the product is unusable as it has no shape and is wrinkle-free. Too bad ...
Translated reviews
Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience.
We are pleased to learn that the delivery was fast, but we sincerely regret to hear that the product did not meet your expectations in terms of shape and wrinkle resistance. It simply needs to be stuffed with tissue paper and steamed to relax the linen that may have wrinkled.
Please feel free to share your experience in more detail, we are here to listen and support you.
Best regards,
Traclet Sébastien
B
Bertrand L.
Rating: 3 out of 5
following a purchase from 30/03/2025
The keyword search is not the most relevant, especially for finding XXL size products or 63cm and more.
Translated reviews
G
Geraldine A.
Rating: 4 out of 5
following a purchase from 12/03/2025
Delivery a bit long ...
Translated reviews
M
Michel S.
Rating: 4 out of 5
following a purchase from 11/04/2025
Easy navigation, we have the necessary information for each item. Prices are rather high even for quite ordinary items. The interest of this site is that we also find quality headgear.
Translated reviews
J
Jean-Pierre H.
Rating: 4 out of 5
following a purchase from 14/04/2025
Cap conforms to the description. The quality seems good. Fast delivery
Translated reviews
O
Olivier D.
Rating: 4 out of 5
following a purchase from 09/04/2025
My order was respected so nothing to say
Translated reviews
C
Christian G.
Rating: 4 out of 5
following a purchase from 11/04/2025
Item conforms to the order. Delivery times respected
Translated reviews
D
Daniel J.
Rating: 4 out of 5
following a purchase from 08/04/2025
Too bad the hat is large, I have to return it, I am waiting for the return label
Translated reviews
A
Aurelien P.
Rating: 4 out of 5
following a purchase from 09/04/2025
Great, wide choice, prices are rather suitable for all incomes, modest as well as more affluent, the quality is there despite the lower prices, I don't buy a hat every four mornings but next time I will come back here without hesitation. The delivery was respected within the announced deadlines, and I was informed as soon as the package arrived at the relay point.
Translated reviews
C
Corinne C.
Rating: 1 out of 5
following a purchase from 25/03/2025
After placing the order, no delivery information and no contact with me. I had to call several times to get this information.
Translated reviews
Response from Chapellerie Traclet
Hello,
Thank you for your feedback. We completely understand that the lack of information about the delivery can be frustrating. Your experience is important to us and we are constantly working to improve our communication.
The information about the delivery time was indeed indicated during the order in red and also indicated by email once the order was placed.
Please let us know how we can make the order more informative for you and understand how to improve the system.
Even if, as you mentioned, you were able to contact us several times to get the information and also to send you the order on the desired dates.
Remaining at your disposal to satisfy you.
Best regards,
Traclet Sébastien
M
Marie-Hélène G.
Rating: 4 out of 5
following a purchase from 05/04/2025
It would be better to systematically see each hat on a person's head
Translated reviews
E
Elliot L.
Rating: 4 out of 5
following a purchase from 06/04/2025
Until I was forced to leave a written review, I was completely satisfied.
Translated reviews
V
V. P.
Rating: 3 out of 5
following a purchase from 06/04/2025
Bomba hat presented upfront with other misleading photos! and the 'real' photo at the end. I consider there is deception regarding the merchandise. Very disappointed with the model for the price...
Translated reviews
R
Raymond P.
Rating: 4 out of 5
following a purchase from 05/04/2025
I had no problem. Delivery on time by our postman, who is very friendly
Translated reviews
M
Michel L.
Rating: 4 out of 5
following a purchase from 01/04/2025
the size is correct, the linen material seems to be of good quality and the shipping box is sturdy
Translated reviews
B
Beni W.
Rating: 4 out of 5
following a purchase from 12/03/2025
everything is OK
Translated reviews
J
Jean-Marie P.
Rating: 4 out of 5
following a purchase from 01/04/2025
everything is very good
Translated reviews
D
Denis S.
Rating: 4 out of 5
following a purchase from 01/04/2025
Overall satisfaction
Translated reviews
M
Marcel C.
Rating: 1 out of 5
following a purchase from 14/03/2025
The Panama straw hat is good. The felt hat is a disaster and I am very disappointed with the product you delivered to me. The label inside is erased... a sign that this hat is a return that has been used or is made in China and you erased the manufacturer, and the outside is fleece. a sign that it has already been used. The conclusion is that I regret ordering and paying for a product that I will not use, being ugly and of poor quality. I DO NOT RECOMMEND!
Translated reviews
Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your feedback. We are glad that you liked the Panama straw hat. However, we are sincerely sorry to learn that the felt hat did not meet your expectations.
Please send us a photo at [email protected]
To verify that this hat is indeed made of felt.
We take your comments very seriously and we will examine the quality of our products to ensure customer satisfaction. Your experience helps us improve.
Best regards,
Traclet Sébastien
L
Ludsovic C.
Rating: 4 out of 5
following a purchase from 29/03/2025
A lot of choice, quality hats and the size matches
Translated reviews
W
William T.
Rating: 4 out of 5
following a purchase from 27/03/2025
Very simple site
Translated reviews
G
Gilles G.
Rating: 4 out of 5
following a purchase from 28/03/2025
just okay because the cap in size 58 is too small..
Translated reviews
R
Rene A.
Rating: 4 out of 5
following a purchase from 26/03/2025
The site is okay
Translated reviews
P
Patricia H.
Rating: 3 out of 5
following a purchase from 07/03/2025
3 stars and not 5 because while the hat is beautiful, it arrived after 3 weeks. It should be specified on the site that some products are 'out of stock' at the time of ordering and not after the purchase. Aside from this detail about the delay, the hat is compliant, of good quality and very beautiful.
Translated reviews
J
Janique C.
Rating: 1 out of 5
following a purchase from 27/03/2025
Not happy
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sorry to learn that your experience with our brand did not meet your expectations.
Please let us know the issue encountered with the hat in order to find a solution to best satisfy you.
Best regards,
Traclet Sebastien
D
Dany V.
Rating: 3 out of 5
following a purchase from 05/03/2025
Very good site; unfortunately many hats are not available.
Translated reviews
M
Michel D.
Rating: 1 out of 5
following a purchase from 13/03/2025
Not really happy, I ordered a cap size 55, it actually measures 52. After contacting them, return at my expense (22 euros for a 20 euro cap), I request in exchange another of real size 56 cm... it measures 54... I am not going to return it a second time. Trash and on to the next!
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your experience has not been satisfactory. Your feedback regarding the sizes of our products is valuable and will help us improve our offer. Our caps are checked before shipping; please send us a photo of the cap with your measurement showing the size.
If the size is not correct, we will send you the cap in size 56 cm for free.
Email [email protected]
Best regards,
Traclet Sébastien
C
Charles B.
Rating: 3 out of 5
following a purchase from 24/03/2025
Hello, product quality ok, fast shipping, nothing to complain about, a small exception: my head size 60, so I ordered 60cm, cap too big so had to go through the 'sewing' case...
Translated reviews
G
Gilbert C.
Rating: 4 out of 5
following a purchase from 22/03/2025
satisfied
Translated reviews
P
Patrick B.
Rating: 4 out of 5
following a purchase from 02/03/2025
Long reception time but due to the supplier.. it would have been nice to inform the customer
Translated reviews
E
Elisabeth J.
Rating: 4 out of 5
following a purchase from 19/02/2025
Very good, nothing to complain about
Translated reviews
J
Justine P.
Rating: 1 out of 5
following a purchase from 22/03/2025
I received my crochet gloves
They already had holes before I put them on!!!! On the knuckles. Impossible to wear them.
Translated reviews
Response from Chapellerie Traclet
Hello,
Thank you for sharing your experience. We are sorry to learn that your crochet gloves were already damaged upon receipt. Your feedback is valuable and will allow us to improve the quality of our products.
Please send us a photo at [email protected]
We will proceed to send a new pair.
We hope you will give us another chance in the future.
Best regards,
Traclet Sébastien
M
Michel B.
Rating: 4 out of 5
following a purchase from 20/03/2025
Good choice and good service. A bit capricious site. I would have liked to know that my Tacoma Hatland hat was rigid and not soft. Fast and careful delivery. Efficient and understanding after-sales service.
Translated reviews
P
Philippe C.
Rating: 1 out of 5
following a purchase from 15/03/2025
not satisfied with the site
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sorry to learn that your experience on our site did not meet your expectations.
Thank you for sharing your impressions with us and we hope to have the opportunity to serve you better in the future.
What are the solutions to improve your satisfaction?
Best regards,
Traclet Sébastien
F
Francis B.
Rating: 4 out of 5
following a purchase from 28/01/2025
I am satisfied with the hat although the delivery was unusually long (more than 2 months)
Translated reviews
A
Alain F.
Rating: 4 out of 5
following a purchase from 18/03/2025
Fast delivery of products that meet expectations
Translated reviews
G
Gerard P.
Rating: 1 out of 5
following a purchase from 18/03/2025
I did not receive an acknowledgment of receipt of my order. I sent a complaint email, without success. The site is poorly designed, you cannot verify your order before payment.
Translated reviews
Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience.
We are sorry to learn that you did not receive an acknowledgment of receipt of your order:
sending of order confirmation email and order tracking
Shipped Shipped Armada Levell 19/03/2025 18:02:38
Payment made 18/03/2025 21:10:02
Neither our response to our message:
Sending your message and our message
Date and time of your sending - 19/03/2025 - 07:48
Date of response from our part Sébastien TRACLET - 19/03/2025 - 08:52
This does not meet our quality standards.
We take your feedback on the ergonomics of our site very seriously, and we are constantly working to improve our customers' experience.
Your satisfaction is at the heart of our concerns.
Best regards,
Traclet Sebastien
B
Brigitte L.
Rating: 4 out of 5
following a purchase from 17/03/2025
A bit tight in size but very good product
Translated reviews
Response from Chapellerie Traclet
Hello,
Thank you for your feedback! We are delighted to hear that you appreciate the quality of our product. We also understand that the size may sometimes not fit perfectly, and we take your comments into consideration to continue improving our offerings. Please feel free to explore our sizing tips on our site to ensure an optimal fit for your future purchases.
Best regards
Traclet sebastien
We use cookies for audience measurement and improving user experience.
English 
Français