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Rating: 4 out of 5
Adequate search engine and delivery of the package on time
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 4 stars
Reset filtersH
Rating: 3 out of 5
The delivery went well, fast and the relay point is next to my house.
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Y
Rating: 1 out of 5
I had ordered 2 long night caps, one black and one white, for my son for Christmas. He received a short cap and a long cap. After reporting it by email and phone, I was told they would correct this mistake by sending the long cap with a return slip for the short cap. We are soon in February and my son has received nothing. He even went to the Post Office to ask. Nothing and no news from Traclet despite my phone call saying that my son has received nothing.
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Response from Chapellerie Traclet
Hello
Please excuse us for this error.
We have indeed corrected it by sending you directly by letter the long black cap to your personal address indicated on the invoice.
It was sent by regular mail the day after your call.
We even confirmed this by email on January 21, 2025.
To date, we have not received any feedback from you.
Therefore, please send us an email to confirm the non-receipt in the mailbox indicated on your invoice because on our side the sent letter has not yet returned to us.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this error.
We have indeed corrected it by sending you directly by letter the long black cap to your personal address indicated on the invoice.
It was sent by regular mail the day after your call.
We even confirmed this by email on January 21, 2025.
To date, we have not received any feedback from you.
Therefore, please send us an email to confirm the non-receipt in the mailbox indicated on your invoice because on our side the sent letter has not yet returned to us.
Remaining at your disposal
Best regards
Traclet Sébastien
T
Rating: 4 out of 5
Beautiful quality hat
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F
Rating: 4 out of 5
Surprised by the price difference announced on an internet platform and that of the Traclet site. I reported it to Tracket.
The difference was €50 ???
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The difference was €50 ???
M
Rating: 4 out of 5
Well done cite
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J
Rating: 4 out of 5
Happy with the products of my order, exactly matching the proposal of the site and perfect size. I take away one star because of delivery issues, only one item out of two in the package. But after contacting TRACLET, the problem was resolved very quickly, the second item was sent again and everything is OK. Surely a small issue at the start of shipping, nothing serious.
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N
Rating: 4 out of 5
Fast service and great choice of hats, very good site.
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O
Rating: 4 out of 5
Easy to use site to choose an item
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C
Rating: 3 out of 5
Simply that I did not receive the notice regarding the availability of my package. I went there just in case, to be told that it had arrived.
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R
Rating: 4 out of 5
Satisfied with my items purchased from Traclet, recommend this seller
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P
Rating: 4 out of 5
Insufficient indications for choosing the size. Otherwise, everything is fine.
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C
Rating: 4 out of 5
Very good
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M
Rating: 4 out of 5
Well packaged and seems to be of good quality but it's a gift for a loved one
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D
Rating: 4 out of 5
Fast and of quality
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L
Rating: 4 out of 5
Very good
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J
Rating: 4 out of 5
Correct quality and choice, careful and fast service.
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B
Rating: 3 out of 5
Despite the endless forms to fill out at Colissimo, still no code and still no gift! Thank you for taking action. Best regards
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J
Rating: 4 out of 5
Practical search, however, a photo of the inside of the products is missing
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J
Rating: 4 out of 5
Very good site, the problem threshold of 'size' is that the size guide mentioned on the site is not valid for all your chapkas. This makes purchasing on your site very risky.
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M
Rating: 4 out of 5
In line with expectations
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F
Rating: 4 out of 5
Very good items
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H
Rating: 1 out of 5
Very bad. I still have not received my cap
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Response from Chapellerie Traclet
Hello
The order was placed on December 16 and sent the same day under the colissimo tracking 9m00645289594
As indicated by this tracking, the package was delivered to the relay point chosen by you on December 18.
Since then it has been returned to us because you did not pick it up.
An email has even been sent to you since then.
Please let us know when you can go pick up your package to avoid a return shipment to us.
Remaining at your disposal
Best regards
Traclet Sébastien
The order was placed on December 16 and sent the same day under the colissimo tracking 9m00645289594
As indicated by this tracking, the package was delivered to the relay point chosen by you on December 18.
Since then it has been returned to us because you did not pick it up.
An email has even been sent to you since then.
Please let us know when you can go pick up your package to avoid a return shipment to us.
Remaining at your disposal
Best regards
Traclet Sébastien
F
Rating: 4 out of 5
Order compliant
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M
Rating: 4 out of 5
The winter cap is perfect, well cut and elegant but the summer one is disappointing and a bit too small which makes it uncomfortable
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Y
Rating: 1 out of 5
I still have not received the order, so for now I am not satisfied, could you tell me when the delivery will be made
Thank you
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Thank you
Response from Chapellerie Traclet
Hello
The colissimo tracking sent by email 9m00656979880
Indicates that your package has been waiting for you since January 9 at the relay point chosen during the order.
Remaining at your disposal
Best regards
Traclet Sébastien
The colissimo tracking sent by email 9m00656979880
Indicates that your package has been waiting for you since January 9 at the relay point chosen during the order.
Remaining at your disposal
Best regards
Traclet Sébastien
K
Rating: 1 out of 5
I still have not received the hat and it has been nearly a month
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Response from Chapellerie Traclet
Dear
Normally, you will receive your order next week.
You can track your parcel with the link
https://www.laposte.fr/outils/suivre-vos-envois?code=EY918751146FR
Regards
Traclet
Normally, you will receive your order next week.
You can track your parcel with the link
https://www.laposte.fr/outils/suivre-vos-envois?code=EY918751146FR
Regards
Traclet
J
Rating: 4 out of 5
Quality product that meets my expectations, some mix-ups regarding the state of the online stock and the delivery time. Good communication from Traclet regarding my order
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C
Rating: 4 out of 5
Good but it's difficult to determine your size well. And since return shipping is paid, it doesn't encourage trying purchases.
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A
Rating: 1 out of 5
Delivery not made, unreadable address.
Return of the package to the warehouse.
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Return of the package to the warehouse.
Response from Chapellerie Traclet
Hello
Here is the colissimo tracking cf573077525fr
According to this tracking, the delivery address is incomplete.
Did you receive the link from the post office to complete the address we had?
Remaining at your disposal
Best regards
Traclet Sébastien
Here is the colissimo tracking cf573077525fr
According to this tracking, the delivery address is incomplete.
Did you receive the link from the post office to complete the address we had?
Remaining at your disposal
Best regards
Traclet Sébastien
Y
Rating: 4 out of 5
Item perfectly in line with my expectations. Delivery time respected. Perfect packaging. Very good!
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S
Rating: 4 out of 5
Simple navigation, intuitive purchase
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J
Rating: 4 out of 5
The product is in accordance with the order. However, I do not express my satisfaction with five stars because the box arrived half open. I think the paper tape to close the box is not strong enough. Best regards.
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A
Rating: 4 out of 5
Nice experience, I could find easily what I needed
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C
Rating: 4 out of 5
Very good
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A
Rating: 3 out of 5
No idea, still nothing received...
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M
Rating: 4 out of 5
Good but one of the hats is not perfect in the cut. Thank you anyway for the second one which fits very well.
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F
Rating: 3 out of 5
Moderately satisfied. I wear size 56, I have a hat size 57. It floats when I shake my head. The same one bought from one of your competitors is thicker and is the requested size.
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E
Rating: 3 out of 5
Order tracking is not optimal
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M
Rating: 4 out of 5
Good site to recommend for those who want a hat. Lots of choices at reasonable prices.
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