Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Hello
Please excuse us for this inconvenience beyond our control as the order was placed on the evening of the 23rd and sent the next day under the DPD tracking you chose among our carriers
https://trace.dpd.fr/fr/trace/10714000353683
Shipped Armada Levell 24/12/2024 18:03:03
Payment made 23/12/2024 19:23:41
According to this tracking, the package will be delivered today.
A complaint has been made to DPD.
Thank you for your understanding.
Remaining at your disposal
Best regards
Traclet Sébastien
M
Muriel A.
Rating: 3 out of 5
following a purchase from 14/12/2024
Beautiful quality chapka but received after the holidays!!!! When I placed the order, nothing was specified regarding the availability of the product... Size a bit tight...
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Véronique F.
Rating: 4 out of 5
following a purchase from 21/12/2024
gift check delivery arrived on time
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Alfons G.
Rating: 1 out of 5
following a purchase from 18/12/2024
I have not received my shipment for 11 days. Unfortunately disappointing
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Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience beyond our control.
Indeed, the order was sent on the 19th under the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=CM264975632FR
Shipped Armada Levell 19/12/2024 18:04:28
Payment made 18/12/2024 19:23:40
We have just made a complaint to colissimo who will do what is necessary with DPD to deliver it to you quickly.
We are also sending you the DPD tracking which is the carrier in Germany guaranteeing quality German deliveries.
Thank you for your understanding.
Best regards
Traclet Sébastien
J
Jean-Yves P.
Rating: 4 out of 5
following a purchase from 27/11/2024
1st order with TRACLET as there are no hat makers in my city, order received as expected, the hats are of good quality. Experience to be renewed in some time after appreciating wearing these hats.
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Steeve D.
Rating: 1 out of 5
following a purchase from 17/12/2024
No news of my package ordered 10 days before Christmas, missed gift... still nothing received.. and no response from customer service... I do not recommend
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Response from Chapellerie Traclet
Hello
Please excuse us. To which email
Did you send a message because we have not received any message requesting tracking.
Here is the colissimo tracking that we had sent you
According to the tracking, it will be delivered to you tomorrow.
https://www.laposte.fr/outils/suivre-vos-envois?code=6A88728337073
A complaint will be made tomorrow.
Remaining at your disposal
Best regards
Traclet Sébastien
M
Martine M.
Rating: 4 out of 5
following a purchase from 08/12/2024
delivery time a bit long as order placed on December 8 received on the 24th.
customer service a bit disappointing: I had to call twice to find out where my order was
final delivery ultra fast sent on Monday the 23rd received on Tuesday the 24th
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Johnny D.
Rating: 4 out of 5
following a purchase from 22/12/2024
Quality products and a lot of choice on the site. Quick reception and in line with expectations. Thank you
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Didier C.
Rating: 4 out of 5
following a purchase from 19/12/2024
10.5. How long for an exchange? Best regards
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Yves P.
Rating: 3 out of 5
following a purchase from 10/12/2024
Dissatisfaction related to delivery, see below.
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Aurélien C.
Rating: 1 out of 5
following a purchase from 16/12/2024
I did not receive the correct item in the package. I am therefore particularly unhappy with the lack of attention given to the order. The order slip included in the package clearly mentions the desired item, but the cap received does not match. There is therefore an error in the preparation of the order.
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Response from Chapellerie Traclet
Hello
Please excuse us for this error.
Please send us a photo of the item received at [email protected]
We will proceed to send the correct cap with a return slip.
Remaining at your disposal
Best regards
Traclet Sébastien
M
Marie-Annick F.
Rating: 4 out of 5
following a purchase from 27/10/2024
Very high quality hat, perfectly meets my expectations. Delivery time a bit long but for understandable reasons (customs issues).
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Ste Apm D.
Rating: 4 out of 5
following a purchase from 18/12/2024
A bit disappointed with the model
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Ronan T.
Rating: 4 out of 5
following a purchase from 18/12/2024
Pretty good…
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Philippe P.
Rating: 4 out of 5
following a purchase from 13/12/2024
Very good, nice, of very good quality.
I will add 1 star if I get the wow factor when I give it as a gift
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Claude W.
Rating: 4 out of 5
following a purchase from 25/11/2024
okok
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Jean-François N.
Rating: 3 out of 5
following a purchase from 30/11/2024
Difficult site to navigate. A better fluidity would be welcome.
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Álvaro R.
Rating: 3 out of 5
following a purchase from 14/12/2024
The delivery took longer than expected. It was assured that the delivery would arrive within 48 or 72 hours, but it arrived on the sixth day
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Catherine L.
Rating: 3 out of 5
following a purchase from 15/12/2024
Shipping error, fortunately the customer service is responsive
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Caroline L.
Rating: 4 out of 5
following a purchase from 04/12/2024
Everything went well, except for the fact that having paid by check and not having news of the order, I contacted customer service who sent it to me right away.
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Florent C.
Rating: 4 out of 5
following a purchase from 02/12/2024
Second hat ordered. Still very happy.
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Luc H.
Rating: 4 out of 5
following a purchase from 14/12/2024
Received quickly, nice service, thank you
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Joël M.
Rating: 4 out of 5
following a purchase from 11/12/2024
Aesthetically this item totally met my expectations, but it was too big. Its head circumference was 58.5cm, instead of 56/57.
I returned it on the day of receipt, Friday 13/12/24, requesting an exchange for a size 'S'. On the phone, I was told a delay of 9/10 days as it was being restocked.
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Marie Helene N.
Rating: 4 out of 5
following a purchase from 10/12/2024
nothing special to say, perfect delivery.
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Michael C.
Rating: 3 out of 5
following a purchase from 10/12/2024
Good choice
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Abdoul W.
Rating: 4 out of 5
following a purchase from 12/12/2024
Fast delivery
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Luc L.
Rating: 3 out of 5
following a purchase from 09/12/2024
Here is what I can tell you about my purchase. I ordered a navy blue headband Haute Savoie that I received according to this order but the hat was supposed to be navy blue with Haute Savoie embroidery as well but I received a white hat. I will keep it to give as a gift but I regret this mistake.
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Nathalie L.
Rating: 4 out of 5
following a purchase from 11/12/2024
nice item in line with what I saw on the site
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Amanda F.
Rating: 4 out of 5
following a purchase from 11/12/2024
The product meets my expectations, it is very beautiful but it is a Christmas gift so I don't know if the size will be good
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Christian B.
Rating: 4 out of 5
following a purchase from 11/12/2024
Site easy to navigate, clear information, fast delivery. Only 'drawback' the number of products offered for sale sometimes complicates the choice.
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Claudine H.
Rating: 4 out of 5
following a purchase from 10/12/2024
I am satisfied with my order but the second pair of suspenders is still missing
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Jean-Marc V.
Rating: 4 out of 5
following a purchase from 01/10/2024
Very satisfied with the bicorne ... it will fit my head size with time.
However, the manufacturing time was more than doubled (ordered in October received mid-December).
Communication almost non-existent... you have to go fishing for information.
But very beautiful bicorne.
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Delphine N.
Rating: 4 out of 5
following a purchase from 19/11/2024
Thank you for the fast delivery. The shapes of the caps purchased are perfect, fabric a bit loose. All items are good quality/price I think. Thank you
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René H.
Rating: 4 out of 5
following a purchase from 08/12/2024
A bit complicated
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Codou M.
Rating: 1 out of 5
following a purchase from 30/11/2024
When I wanted to make my complaint regarding the ordered berets whose colors do not match the one that was chosen. The person on the phone was very unpleasant.
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Response from Chapellerie Traclet
Hello
Please excuse us if we did not respond favorably and correctly to your call.
You can send us your request by email as we asked you because for everyone the colors can have a variant [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
G
Geoffrey B.
Rating: 4 out of 5
following a purchase from 08/12/2024
Good
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Mariia N.
Rating: 1 out of 5
following a purchase from 29/11/2024
I still have not received my order (made November 29th), and have no information regarding it. I have written an email to chapelerie and didn’t receive an adequate response.
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Response from Chapellerie Traclet
Dear
We send you information by mail and Chronopost sends us a tracking number.
You didn't receive it?
Regards
Traclet
P
Patrick O.
Rating: 1 out of 5
following a purchase from 06/12/2024
The hat is not foldable contrary to the description: "Foldable Panama Fedora Hat". False advertising. I contacted the company: no arrangement was proposed to me. To be avoided!
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Response from Chapellerie Traclet
Hello
Sorry if there was a model error.
I did not receive any return email or phone call.
Please contact us at 04 77 71 40 58
Remaining at your disposal
Best regards
Traclet Sébastien
R
Roger M.
Rating: 3 out of 5
following a purchase from 27/11/2024
The presentation photos on the site do not show that the underside of the brim is dark khaki. Too bad, I probably wouldn't have chosen this model if I had known about this particularity
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Robert B.
Rating: 4 out of 5
following a purchase from 09/12/2024
I got the same hat in Canada a few years ago; the quality of this one is superior to the one received. Chinese manufacturing... While the previous one is made in Canada. You are not to blame.
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