Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Did not receive the ordered product but another, you will no longer have my clientele.
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Response from Chapellerie Traclet
Hello Joel,
We are sorry to hear that you encountered a problem with your order. Your satisfaction is important to us and we want to resolve this situation as quickly as possible. We invite you to contact us directly so that we can assist you.
Best regards,
The store team.
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Philippe B.
Rating: 3 out of 5
following a purchase from 20/07/2026
I am disappointed the hat is too high I will not wear it
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Line K.
Rating: 1 out of 5
following a purchase from 19/07/2026
Very nice fabric but the edge is made of cardboard, and the model does not suit me because I don't have much hair. So the cap is not filled and falls on the skull. I will return it.
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Gilles E.
Rating: 4 out of 5
following a purchase from 19/07/2026
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Response from Chapellerie Traclet
Hello Gilles,
We sincerely thank you for your positive feedback. We are delighted to know that you are satisfied with your experience with our shop.
Best regards,
The Traclet Hat Shop Team.
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Jacqueline P.
Rating: 1 out of 5
following a purchase from 16/07/2026
Hello, at the time I placed my order, I realized that I had made a SIZE ERROR, I ordered 2 straw hats of 52cm, instead of 1 of 52 cm and 1 of 53 cm, I asked if I could correct it, and in my emails I was told YES!!! TODAY, I find myself with 2 straw hats of 52 cm. Where is the customer service? No, I am not satisfied. The straw hats are of excellent quality, BUT !!!!
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Response from Chapellerie Traclet
Hello Jacqueline,
Thank you for taking the time to share your experience. We are pleased to hear that you are satisfied with the quality of the straw hats, but we regret that the management of your order did not meet your expectations.
Is the delivery note correctly indicating 1/52 1/53?
Thank you for your feedback, we will proceed to send the correct size.
Best regards,
The Traclet Hat Shop team.
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Laura C.
Rating: 3 out of 5
following a purchase from 12/06/2026
I received the package, but more than a month after the order. The delivery time was initially announced as 2 weeks. I never received a message saying that the package was delayed or anything. I had to contact customer service several times myself.
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Response from Chapellerie Traclet
Hello Laura,
Thank you for taking the time to share your experience. We are glad that your package has finally arrived, but we apologize for the delivery delay and the lack of communication regarding this matter. Your feedback is valuable and will help us improve our service.
Best regards,
The shop team
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Mbembe E.
Rating: 4 out of 5
following a purchase from 15/07/2026
Everything went well.
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Response from Chapellerie Traclet
Hello Mbembe,
We sincerely thank you for your positive feedback. We are delighted to hear that your experience was satisfactory and we hope to see you soon in our online store to discover our new collections.
Best regards,
The Traclet Hat Shop Team
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David B.
Rating: 1 out of 5
following a purchase from 14/07/2026
I received my order unfortunately the bucket hat is way too big even though the site states a size S/M which should have fit my head size...
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Response from Chapellerie Traclet
Hello David,
We are sincerely sorry to hear that the bucket hat you received does not meet your expectations in terms of size. Your satisfaction is important to us, and we would like to invite you to contact us privately to find a suitable solution for your situation.
Thank you for your understanding.
The team at the store
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Jean D.
Rating: 3 out of 5
following a purchase from 13/07/2026
I have bought the same hat several times with the same reference. These hats were made of cotton. The one I received is made of mixed fabric (70% cotton) and much lighter than the previous ones. Disappointment!
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Response from Chapellerie Traclet
Hello Jean,
Thank you for your feedback and for your loyalty to our store. We are sorry to hear that your last purchase did not meet your expectations and we hope you will find a hat that fully satisfies you during your next visit.
For the iringa model, yes this model is not 100% cotton as indicated in our detailed product sheet.
https://www.chapellerie-traclet.com/fr/chapeaux-tissu/3715-chapeau-safari-iringa-2-coloris.html#/taille-m_56_57_cm
If needed, it is of course possible to make an exchange.
Best regards,
The Chapellerie Traclet team.
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Anne T.
Rating: 4 out of 5
following a purchase from 12/07/2026
Too bad some products are not as they are supposed to be made in France
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Jackson L.
Rating: 3 out of 5
following a purchase from 10/07/2026
The hat I received did come quickly and the shipping was cheaper than expected. Only big problem, and it is a big one, the hat IS NOT Kangol like was advertised. It is a different brand. I will keep the hat I was sent anyway as I like it and it would be a pain to send back. In future, if you advertise Kangol, sell Kangol.
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Response from Chapellerie Traclet
Hello Jackson,
Thank you for your feedback and we are pleased to hear that the delivery speed and shipping costs met your expectations. We take note of your comment regarding the brand of the hat and assure you that we are constantly working to improve our product information.
Here is the similar kangol model in the Kangol brand
https://www.chapellerie-traclet.com/fr/casquette/213-caquette-wool-504-camel-kangol.html#/taille-xl_60_61_cm
Best regards,
The shop team.
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Cyrille H.
Rating: 1 out of 5
following a purchase from 29/06/2026
Exchange not received after 3 weeks and no news. This is not customer service!
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Response from Chapellerie Traclet
Hello Cyrille,
We understand your disappointment and we are sorry for this situation.
An email was sent to you indicating size M in stock and that we were waiting for it from Stetson.
Did you not receive it?
Best regards,
The boutique team.
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Christian C.
Rating: 3 out of 5
following a purchase from 10/07/2026
one size fits all! But for small heads. An adjustment at the back of the hat would have been welcome. + a long delivery (after complaint).
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Response from Chapellerie Traclet
Hello Christian,
We sincerely thank you for your feedback and constructive remarks.
On this model, the cap is indeed adjustable as it has an adjustment system under the grosgrain to fit the cap to your head size.
If needed, we can make a video to show you how to adjust the cap to size.
Remaining at your disposal.
Best regards,
The boutique team.
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Joseph K.
Rating: 1 out of 5
following a purchase from 06/07/2026
When I received my package and opened it, the panama hat was sitting on an angle in the box with a small amount of packing material on top of it. The brim was warped from the pressure. The Deadman's hat was underneath the panama and also was sparsely protected with packing material. There were two cardboard hat rings in the box.... thrown on top of the two hats and useless for protective purposes. The packing material consisted of some tissue paper and some plastic bags. The box was much too large for the contents.
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Response from Chapellerie Traclet
Hello Joseph,
Thank you for your detailed feedback regarding the receipt of your package. We are sincerely sorry to learn that the packaging did not meet your expectations and we understand your disappointment. We invite you to contact us directly so that we can discuss your situation and find a solution together.
Best regards,
The boutique team
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Philiipe J.
Rating: 4 out of 5
following a purchase from 20/06/2026
The products are of good quality. I just waited 19 days (plus 4 days for the July 14 holiday) to retrieve my package.
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Response from Chapellerie Traclet
Hello Philippe,
We sincerely thank you for your feedback and are delighted that you are satisfied with the quality of our products. We hope to see you soon in our online store for new discoveries.
Best regards,
The store team
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Jacques B.
Rating: 4 out of 5
following a purchase from 09/07/2026
No complaints. Goods as described, fast shipping.
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Response from Chapellerie Traclet
Hello Jacques,
We warmly thank you for your positive review. We are delighted that the merchandise suits you and that you appreciated the speed of the shipment. We hope to have the pleasure of seeing you again soon in our store.
Sincerely,
The Traclet Hat Shop Team
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Jean-Paul B.
Rating: 1 out of 5
following a purchase from 27/06/2026
For now, the hat still hasn't been delivered... Maybe colissimo??
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Response from Chapellerie Traclet
Hello Jean-Paul,
We completely understand your disappointment regarding this delivery delay and we sincerely apologize for it.
According to the colissimo tracking, the package was delivered on July 16.
We invite you to contact us privately so we can resolve this situation as quickly as possible.
Best regards,
The Traclet Hat Team.
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Lily M.
Rating: 4 out of 5
following a purchase from 06/07/2026
Order well received and well packaged
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Response from Chapellerie Traclet
Hello Lily,
We sincerely thank you for your positive feedback. We are delighted that your order was received well and that the packaging met your expectations. We hope to see you very soon in our store for new discoveries.
Best regards,
The Traclet Hat Shop Team.
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Hanna K.
Rating: 4 out of 5
following a purchase from 01/07/2026
Last year, I ordered a hat for my husband. Everything went well. I ordered one for myself (size 55 cm). The label says 55 cm, but it actually measures 53 cm. I would like to return it and order another size. I really like the quality, but the size was a bit different this year.
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Response from Chapellerie Traclet
Hello Hanna,
Thank you for your feedback and your loyalty. We are delighted that you appreciate the quality of our hats and we understand your concern regarding the size.
For the quality, it's normal in 2025, you ordered a natural straw hat while in 2026, you ordered a paper straw hat, hence a different quality of straw and model.
Don't hesitate to contact us for any assistance regarding the return and exchange, we are here to help you.
Best regards,
The Traclet Hat Team.
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Caroline B.
Rating: 4 out of 5
following a purchase from 06/07/2026
Disappointed by the hat I bought. On the shopping site, you are asked to specify the size 56, 57, 58, etc... only to finally receive a size S, M, or L that does not correspond precisely to your size. The inner band is made of PVC (synthetic leather), which promotes sweating. There are significant color defects in the raffia, poorly placed, which I had to correct with a dye. So it's a meh because at this price, the quality is not there.
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Response from Chapellerie Traclet
Hello Caroline,
Thank you for taking the time to share your experience with us. We are sorry to hear that the hat does not fully meet your expectations and we take your comments regarding the sizes and the quality of the materials into account. Your feedback is valuable to help us improve our products.
Best regards,
The Traclet Hat Team.
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Antoine L.
Rating: 4 out of 5
following a purchase from 04/07/2026
Beautiful cap that adds style and comfortable in cotton
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Jacques P.
Rating: 4 out of 5
following a purchase from 02/07/2026
TB
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Response from Chapellerie Traclet
Hello Jacques,
Thank you for your positive feedback and we are delighted that you are satisfied with your experience. Your opinion touches us and encourages us to continue offering you the best.
Best regards,
The Traclet shop team.
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Chantal C.
Rating: 4 out of 5
following a purchase from 29/06/2026
Hello, order compliant with expectations, delivery also. I validate
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Response from Chapellerie Traclet
Hello Chantal,
We sincerely thank you for your positive feedback! We are delighted that your order met your expectations and that the delivery went smoothly.
Best regards,
The Traclet Hat Shop Team
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Isabelle M.
Rating: 4 out of 5
following a purchase from 28/06/2026
Very happy with my purchase. A bit disappointed with the delivery time being longer than expected.
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Response from Chapellerie Traclet
Hello Isabelle,
We warmly thank you for your positive feedback and are delighted to hear that you are satisfied with your purchase. We take note of your comment regarding the delivery time and will do our best to improve this experience in the future.
Best regards,
The Traclet Hat Shop Team
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Catherine V.
Rating: 3 out of 5
following a purchase from 29/06/2026
The hat is pretty but it is soft and fragile. I expected a rigid weave that holds.
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Response from Chapellerie Traclet
Hello Catherine,
We sincerely thank you for your feedback. We are delighted that you like the hat, although we understand your expectation regarding the rigidity of the weaving. Your opinion is valuable and helps us improve our offering.
Best regards,
The boutique team
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Jean Claude G.
Rating: 3 out of 5
following a purchase from 01/07/2026
The size of the hat is a bit too big but it's impossible to use one of the adhesive strips because then it's impossible to wear the hat. But also for a hat designed for even hotter regions than others? Today it seems incredible this hat is very thick, warm and its color does not help the problem. Good luck!
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Response from Chapellerie Traclet
Hello Jean Claude,
Thank you for taking the time to share your experience. We are delighted that you found our hat interesting, even though we understand your concerns regarding the size and warmth. Your feedback is valuable to us and will help us improve our products.
For the inner strips, they are simply placed by lifting the large inner band (the part that touches your head) and once placed, you just need to put this large band back and the strip holds naturally.
If needed, we can make you a video.
Best regards,
The Traclet Hat Team
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Gabriel R.
Rating: 1 out of 5
following a purchase from 26/05/2026
Free shipping for orders over 90 euros is not automatic. Sending an email and follow-up to get a response. Delivery times not respected, several weeks instead of the announced 24h-72h. Still follow-ups by email to get a response... Fortunately, the quality of the hats is compliant.
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Response from Chapellerie Traclet
Hello Gabriel,
Thank you for your feedback and we are sorry to hear that your experience did not meet your expectations. We always strive to improve our service and would be happy to discuss with you privately to better understand the issues encountered.
Best regards,
The Traclet Hat Team
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Yacine D.
Rating: 1 out of 5
following a purchase from 15/06/2026
I never received my package
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Response from Chapellerie Traclet
Hello Yacine,
We are truly sorry to hear that you have not received your package. Your satisfaction is important to us and we want to resolve this situation as quickly as possible. We invite you to contact us directly by private message so that we can assist you.
Best regards,
The Traclet Hat Team.
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Ghislaine M.
Rating: 4 out of 5
following a purchase from 26/06/2026
very nice item
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Response from Chapellerie Traclet
Hello Ghislaine,
We sincerely thank you for your positive feedback and are delighted that you like our article. Your satisfaction is our greatest reward and we hope to see you again soon in our shop.
Best regards,
The Traclet Hat Shop team
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Guy V.
Rating: 4 out of 5
following a purchase from 25/06/2026
Well received and in good condition
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Response from Chapellerie Traclet
Hello Guy,
Thank you for your positive feedback and we are delighted to hear that your order arrived in good condition. Your satisfaction is our priority and we hope to see you again soon in our store.
Best regards,
The Traclet Hat Shop Team.
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Christian D.
Rating: 1 out of 5
following a purchase from 25/06/2026
Fast delivery, but a disaster for exchanges and returns, you promise an exchange within 72 hours, it's been a week that I'm waiting, I sent an email today still silence
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Response from Chapellerie Traclet
Hello Christian,
Thank you for taking the time to share your experience. We are sincerely sorry to hear about your disappointment regarding the follow-up of your exchange and we understand your frustration. We invite you to contact us directly by email at [email protected]; so that we can resolve this situation together.
Best regards,
The Chapellerie Traclet team.
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Jean Luc D.
Rating: 4 out of 5
following a purchase from 25/06/2026
Delivery conforms to my order, item well packaged, deadline respected.
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Response from Chapellerie Traclet
Hello Jean Luc,
We sincerely thank you for your positive feedback. We are delighted to learn that your order was compliant and well delivered. Your satisfaction is our priority, and your comments encourage us to continue in this direction.
Best regards,
The Traclet Hat Shop team.
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Stephen M.
Rating: 1 out of 5
following a purchase from 25/06/2026
Still not received the item after more than a week.
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Response from Chapellerie Traclet
Hello Stephen,
We understand your frustration regarding the non-receipt of your order and we are sincerely sorry about it. We want to help you resolve this issue, so please do not hesitate to contact us directly so we can provide you with personalized assistance.
Best regards,
The Traclet Hat Shop team.
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Robert D.
Rating: 4 out of 5
following a purchase from 22/06/2026
Product and delivery time ok ... but packaging lacks quality, too bad.
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Mathieu P.
Rating: 1 out of 5
following a purchase from 24/05/2026
Expensive product for the quality observed. Excessively long delivery, more than a month. I do not recommend.
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Response from Chapellerie Traclet
Hello Mathieu,
We are sincerely sorry to hear that your experience did not meet your expectations. We understand your disappointment regarding the quality of the product and the delivery time.
For the quality of this 100% cotton cap at 39 euros, please let us know the type of finish or quality of cotton you would have liked so we can discuss improvements with our manufacturer for this model.
Finally, we also offer other qualities and finishes of caps ranging from the simplest to the most sophisticated with UV protection models made in Europe with Soway but also in France.
Thank you for your feedback.
Best regards,
The Traclet Hat Shop team.
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Benjamin C.
Rating: 1 out of 5
following a purchase from 23/06/2026
Size error: very complicated return! Received by returns via Mondial Relay which made me visit 3 stores before someone took my package! Return package that has not arrived at its destination for 3 days ... still no news about my exchange request ... I might get my hat in the right size in September who knows ...
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Response from Chapellerie Traclet
Hello Benjamin,
We are sincerely sorry to hear that your experience with our return service did not meet your expectations. We understand your frustration and apologize for the inconveniences encountered. We invite you to contact us privately so we can resolve this situation as quickly as possible.
Best regards,
The Traclet Hat Shop team.
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Nathanaël R.
Rating: 4 out of 5
following a purchase from 06/06/2026
Very good products. Too bad for the 3-week stock outage.
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Francis C.
Rating: 4 out of 5
following a purchase from 21/06/2026
Very good product
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Response from Chapellerie Traclet
Hello Francis,
We sincerely thank you for your positive feedback and are delighted that you liked our product. Your satisfaction is our priority and we would be happy to see you again soon in our store.
Best regards,
The Traclet Hat Shop Team
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Nathalie B.
Rating: 4 out of 5
following a purchase from 21/06/2026
Speed of shipping. I would have liked to receive the item in a nice package
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Response from Chapellerie Traclet
Hello Nathalie,
We sincerely thank you for your positive feedback and are delighted that the speed of delivery met your expectations. Your comments regarding the packaging are valuable and we will take them into account to improve our customers' experience.
Best regards,
The Traclet Hat Shop Team
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Jean-Philippe G.
Rating: 4 out of 5
following a purchase from 21/06/2026
Perfectly perfect
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Response from Chapellerie Traclet
Hello Jean-Philippe,
A big thank you for your enthusiastic feedback! We are delighted that you found your experience at Chapellerie Traclet satisfactory. Your satisfaction is our greatest reward.
Best regards,
The boutique team
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