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Rating: 3 out of 5
Hello, Delivery service to be reviewed.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 4 stars
Reset filtersS
Rating: 4 out of 5
Nothing to report. Everything went well.
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C
Rating: 4 out of 5
Hello, quality product but a few defects noted. To note glue marks on the top middle of the hat/cap and on the front seam (middle front of the leather). Threads from sewing not removed but the stitching is good in itself (finishing oversight without impacting the quality of the seams). It's still a shame for this type of good quality product expected for the price. Best regards
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F
Rating: 1 out of 5
Still have not received my order...
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Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience beyond our control as the order left on November 18, we have the colissimo tracking 9H00195637784
A complaint has been made today following your message on ravi verify.
According to the tracking, the package is at your post office.
Package available at the post office chosen by the recipient. To be picked up within 10 working days upon presentation of an identity document and the withdrawal slip.
Post Office SAINT JEAN D ANGELY - 17400
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this inconvenience beyond our control as the order left on November 18, we have the colissimo tracking 9H00195637784
A complaint has been made today following your message on ravi verify.
According to the tracking, the package is at your post office.
Package available at the post office chosen by the recipient. To be picked up within 10 working days upon presentation of an identity document and the withdrawal slip.
Post Office SAINT JEAN D ANGELY - 17400
Remaining at your disposal
Best regards
Traclet Sébastien
X
Rating: 4 out of 5
I ordered dark blue, I find this blue really very dark.... The item being of very good quality I decided to keep it
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M
Rating: 4 out of 5
Maybe avoid displaying delivery within 1 to 2 days...
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C
Rating: 1 out of 5
The hat has still not been delivered!
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Response from Chapellerie Traclet
Hello
Following your email this morning at 6:55, a complaint has been made this morning with the following references
Request No. 241125012913 - Package not delivered - for package No.
9H00191588813
has been forwarded to Customer Service.
It will be handled by our Customer Service as soon as possible.
As indicated in the message, the post office will give you more information about the delivery.
Please excuse us for this inconvenience beyond our control.
Best regards
Traclet Sébastien
Following your email this morning at 6:55, a complaint has been made this morning with the following references
Request No. 241125012913 - Package not delivered - for package No.
9H00191588813
has been forwarded to Customer Service.
It will be handled by our Customer Service as soon as possible.
As indicated in the message, the post office will give you more information about the delivery.
Please excuse us for this inconvenience beyond our control.
Best regards
Traclet Sébastien
N
Rating: 4 out of 5
It's for a gift. So no opinion
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L
Rating: 4 out of 5
You have such a huge choice of hats that unless a specific style is going to be ordered, hours can pass scrolling the different styles. Not a complaint but I could have stayed on the site for hours
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M
Rating: 4 out of 5
Attractive site. Lots of choices. Very reasonable prices. Quality item ordered. Fast delivery. I recommend.
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C
Rating: 4 out of 5
Wide choice and excellent presentation
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A
Rating: 4 out of 5
Satisfied with my order
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P
Rating: 4 out of 5
Nothing to say very satisfied
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Y
Rating: 4 out of 5
Pleasant site, timely delivery, well-packaged product. Nothing to report
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N
Rating: 3 out of 5
I explain further down why I rate it as 'average'
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M
Rating: 4 out of 5
Lots of choices and quality items
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F
Rating: 4 out of 5
Quickly sent very well
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R
Rating: 4 out of 5
It's a pity that not all colors were available, but I already have a scarf. A huge thank you to the person I spoke to on the phone who guided me in this purchase
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S
Rating: 4 out of 5
I was looking for a beret at an interesting price, mission accomplished....
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C
Rating: 4 out of 5
Delivery times a bit long
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F
Rating: 1 out of 5
Received hat not conforming to the size noted on the hat (size 55).
The hat is very small.
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The hat is very small.
Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
What size do you wear in centimeters?
How did you verify the size of the hat?
It is certainly possible to exchange it if it is too small.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us if we made a mistake.
What size do you wear in centimeters?
How did you verify the size of the hat?
It is certainly possible to exchange it if it is too small.
Remaining at your disposal
Best regards
Traclet Sébastien
C
Rating: 3 out of 5
One size for this toque = way too tight for my poor head and my ears!!! If you have a trick to enlarge the hat, I am interested. Other than that (but it's VERY important), it is pretty and warm. I think I will give it as a gift...
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L
Rating: 1 out of 5
I would give ZERO, but unfortunately that is not possible, you are horrible!!!! You received the payment but I received nothing.
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Response from Chapellerie Traclet
Hello
I do not understand your review since you have not yet received the product.
We will take the necessary steps tomorrow as today, November 11, is a holiday.
According to the tracking, the package was presented on Friday and will be presented again today.
Below is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=CF557595835FR
Remaining at your disposal
Best regards
Traclet Sébastien
I do not understand your review since you have not yet received the product.
We will take the necessary steps tomorrow as today, November 11, is a holiday.
According to the tracking, the package was presented on Friday and will be presented again today.
Below is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=CF557595835FR
Remaining at your disposal
Best regards
Traclet Sébastien
G
Rating: 3 out of 5
Disappointing product
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L
Rating: 4 out of 5
A little delay with an excuse but okay!
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M
Rating: 4 out of 5
Easy navigation. Items very well explained. Satisfied.
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G
Rating: 4 out of 5
Okay for the quality of the hat but I thought a folding method manual would accompany it. The online version is a bit small for a visually impaired person...
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L
Rating: 4 out of 5
Easy to navigate the site
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W
Rating: 4 out of 5
Reliable
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S
Rating: 3 out of 5
The photo of the cap on the site shows 8 sectors of equivalent color. The delivered cap includes 2 panels of different colors (placed symmetrically, certainly, but not nice at all according to my tastes)
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C
Rating: 4 out of 5
Delivery within the indicated deadlines.
Satisfied with the ordered miki. Very good.
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Satisfied with the ordered miki. Very good.
'
Rating: 1 out of 5
Package arrived late, damaged and the seller still refuses the refund!
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Response from Chapellerie Traclet
Hello
At no time did we refuse.
We only asked for a claim from you with the post office.
Indeed, the package arrived damaged, and at no time did we refuse to refund the order.
We simply asked you, as everyone does, to make a claim with Colissimo.
Indeed, if you accept a damaged package, Colissimo does not refund anything.
Therefore, we asked you to proceed with the claim process.
If we accept a package in that state, we, as well as you, cannot make a claim for a refund.
Our packages are made to transport hats, and in cases where they are crushed by heavy packages, it is normal for them to be crushed even if they are made to resist.
Thank you for making the requested claims.
Thank you for your understanding.
Remaining at your disposal
Best regards
Traclet Sébastien
At no time did we refuse.
We only asked for a claim from you with the post office.
Indeed, the package arrived damaged, and at no time did we refuse to refund the order.
We simply asked you, as everyone does, to make a claim with Colissimo.
Indeed, if you accept a damaged package, Colissimo does not refund anything.
Therefore, we asked you to proceed with the claim process.
If we accept a package in that state, we, as well as you, cannot make a claim for a refund.
Our packages are made to transport hats, and in cases where they are crushed by heavy packages, it is normal for them to be crushed even if they are made to resist.
Thank you for making the requested claims.
Thank you for your understanding.
Remaining at your disposal
Best regards
Traclet Sébastien
C
Rating: 4 out of 5
Both hats are of very nice quality. Package very well done. Too bad the explanation for rolling the hat is not on the site (at least not found), but I got it on daily motion, by video.
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C
Rating: 3 out of 5
Order delivered very late, which is a shame, it was for a birthday. Very nice items
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T
Rating: 3 out of 5
The received package was damaged, hat partially flattened, fortunately it is a 'crushable' model
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D
Rating: 1 out of 5
Does not exactly match the photo on the site, return of the order at my expense
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Thank you for sending us a photo at [email protected] so we can take the necessary steps if we made a mistake.
Best regards
Traclet Sébastien
Please excuse us if we made a mistake.
Thank you for sending us a photo at [email protected] so we can take the necessary steps if we made a mistake.
Best regards
Traclet Sébastien
J
Rating: 4 out of 5
In accordance with the order, delivery on time.
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D
Rating: 4 out of 5
Very nice cap, super fast delivery
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L
Rating: 4 out of 5
perfect
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B
Rating: 4 out of 5
I found what I was looking for without any problem
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