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Français F
Rating: 4 out of 5
Initial shipping error, problem resolved quickly and efficiently.
Quality product.
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Quality product.
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 4 stars
Reset filtersJ
Rating: 4 out of 5
The site is good, but it is not necessarily the same for the products on sale.
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Y
Rating: 4 out of 5
Some models were not available for a few weeks. Delivery within the announced deadlines.
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E
Rating: 4 out of 5
Perfect, thank you for the timely delivery after our email exchanges. But you should remove your mention of 'delivery in 24 to 48 hours'. It would be more honest. As for the chapka, it meets my expectations. All's well that ends well!
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P
Rating: 4 out of 5
Good
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J
Rating: 4 out of 5
The product does not match the description: Contrary to what was said, the neck strap is not Velcro but a lace. Impossible to change as it is a gift for someone who was leaving for cold countries in the following days.
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L
Rating: 4 out of 5
Beautiful Brooklyn cap. Arrived on time.
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A
Rating: 4 out of 5
Satisfied with the delivery, yes and no: the cap (56_57) is 'large' compared to other caps I own. It will need a small modification as 54_55 seems too small to me.
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J
Rating: 4 out of 5
Product matches the catalog, and fast delivery.
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D
Rating: 3 out of 5
Hello. I have already ordered size 60 hats in the past and this one is too big... I am returning it.
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B
Rating: 4 out of 5
A little lack of precision for the photo of the item
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P
Rating: 1 out of 5
Damaged item
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Response from Chapellerie Traclet
Hello
Please excuse us for this issue encountered with your order.
Thank you for simply sending us a photo at [email protected] with the reference of your order and we will proceed with its exchange.
Remaining at your disposal
Best regards
Traclet Sébastien.
Please excuse us for this issue encountered with your order.
Thank you for simply sending us a photo at [email protected] with the reference of your order and we will proceed with its exchange.
Remaining at your disposal
Best regards
Traclet Sébastien.
J
Rating: 3 out of 5
impossible to find on the site the oil to maintain an oiled cotton hat, I am very disappointed because to maintain my hat
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G
Rating: 4 out of 5
no particular opinion
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L
Rating: 4 out of 5
Very nice quality. Happy with my purchase.
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R
Rating: 3 out of 5
When the delivery time is long, it would be important to regularly reassure the customer about the situation, for example by sending an email once a week.
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N
Rating: 4 out of 5
Practical
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J
Rating: 4 out of 5
A bit disappointed
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Y
Rating: 4 out of 5
matches the description. Delivered in a real sturdy box
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F
Rating: 3 out of 5
A review was requested before receiving the product. Delivery a bit long.
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F
Rating: 4 out of 5
Item received within the announced timeframe. Well picked up at the relay as I was away. Perfect size. Color matches. A small stain on top, which I hope will disappear after the first wash. Still need to test it under the sun of Agadir during my next stay…
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P
Rating: 4 out of 5
See the following comment
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N
Rating: 3 out of 5
Xxxx
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D
Rating: 4 out of 5
A bit large for small, I wear 55, nice material, I would have appreciated the lace of the chin strap. Very nice hat, very happy, thank you. Fast delivery.
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H
Rating: 3 out of 5
The 'Head Reducer' arrived in two days. A small strip of soft fabric surrounding foam. The installation is not obvious even with the video that does not cover all situations. Product reducing the hat size by 1.5 pt, effective therefore, but tricky with double-sided tape. Personally, I had the band sewn. Count 15€ with shipping.
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D
Rating: 4 out of 5
Satisfied
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J
Rating: 3 out of 5
The cap is poorly represented in the photo, it's a shame. Taking several angles would be a good idea.
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R
Rating: 4 out of 5
Quality of products, site not always easy to navigate. Where to find your points accumulated from previous purchases
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E
Rating: 4 out of 5
easy navigation
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G
Rating: 3 out of 5
Too long wait, dull color
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D
Rating: 4 out of 5
Very good product, but the delivery times were longer than announced.
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M
Rating: 4 out of 5
Good
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R
Rating: 4 out of 5
I think there should be a scallop shell on the Saint James' stick of Compostela.
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H
Rating: 4 out of 5
Meets my expectations
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J
Rating: 3 out of 5
The site is fine for ordering different hats.
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H
Rating: 4 out of 5
Order on Monday delivered on Thursday Colissimo in a burst carton. Hat in excellent condition nonetheless, good advice from TRACLET. Professional.
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A
Rating: 4 out of 5
Good easy and practical use
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Y
Rating: 1 out of 5
I ordered 2 pseudo berets from the brand Le Béret Français, whose very thin thickness does not match the photo description.
All packed in an old bag straight out of a
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All packed in an old bag straight out of a
Response from Chapellerie Traclet
Hello
Thank you for sending us a photo at [email protected]
To verify that you received the correct berets.
Indeed, the quality of the berets from the brand Le Béret Français is recognized.
We therefore need to verify, and if that is the case, we will escalate the information that you are not satisfied.
Finally, for the packaging when sending two berets, we put them in new bubble envelopes.
If the packaging has an issue upon receipt, please refuse the package to make the claims with the post office.
Remaining at your disposal
Best regards
Traclet Sébastien
Thank you for sending us a photo at [email protected]
To verify that you received the correct berets.
Indeed, the quality of the berets from the brand Le Béret Français is recognized.
We therefore need to verify, and if that is the case, we will escalate the information that you are not satisfied.
Finally, for the packaging when sending two berets, we put them in new bubble envelopes.
If the packaging has an issue upon receipt, please refuse the package to make the claims with the post office.
Remaining at your disposal
Best regards
Traclet Sébastien
R
Rating: 1 out of 5
Nice item, but delivery was way too slow, 6 weeks after the order!???
This is not serious!
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This is not serious!
Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay, but unfortunately, the manufacturing being on vacation in August, we could only have them by the end of September.
We hope that the hats give you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this manufacturing delay, but unfortunately, the manufacturing being on vacation in August, we could only have them by the end of September.
We hope that the hats give you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
R
Rating: 3 out of 5
Deadline respected.
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