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Français N
Rating: 4 out of 5
Very soft leather. Beautiful quality.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
Quick response to my request
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A
Rating: 4 out of 5
The box is a bit big for the shipped item, its size should be reduced.
Everything else is perfect.
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Everything else is perfect.
P
Rating: 4 out of 5
Good, too bad the sorting system remains in alphabetical order...
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S
Rating: 3 out of 5
Disappointed by the quality
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M
Rating: 4 out of 5
I ordered several berets for an event on Saturday the 14th
I waited for the order on Thursday
Friday and we had to do our event without
The package was not delivered on time
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I waited for the order on Thursday
Friday and we had to do our event without
The package was not delivered on time
J
Rating: 3 out of 5
I regret that the chapka is not made in France by your workshop
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Y
Rating: 4 out of 5
Perfect filtering
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N
Rating: 4 out of 5
1st order, delivery well maintained, the cap does not fit.
I did not know the Traclet hat shop, I stumbled upon it by chance
.
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I did not know the Traclet hat shop, I stumbled upon it by chance
.
J
Rating: 3 out of 5
I thought I would be delivered sooner than that. And I also thought I had settled everything for my order, I had to pay customs duties again, I find it a bit too much in taxes. The package is perfect.
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D
Rating: 3 out of 5
Delivery: forgotten and paid. I had to remind the supplier that the shipment had not taken place
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G
Rating: 4 out of 5
The delivery time announced at the time of the order was respected and the product, in accordance with my order, was received in careful packaging. A flawless performance
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P
Rating: 3 out of 5
Nothing to complain about the site itself. I have something to say about the size of the received products which are too small. This is the second time this has happened. The first time it was a gift that was given to me - a winter cap in size 63 - which corresponded at most to size 61. Therefore, I never wore it. This time I ordered a cap - Le Coteau - supposedly size 64 and it measures 61.5. The second - flat cap Brit cotton - is an XXL which, according to the size chart on the Traclet site, should go up to 63. It also measures 61.5 cm.
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M
Rating: 3 out of 5
Rather satisfied, very good responsiveness in message exchanges
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G
Rating: 3 out of 5
Good, fast delivery and well-protected item, unfortunately the quality of the caps decreases a bit over time, irregularities in shapes, fabrics, cuts, etc...
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J
Rating: 4 out of 5
Delay problem on a beret! That it was no longer in stock! Otherwise ok!
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S
Rating: 3 out of 5
Perfect delivery. The product a bit disappointing. Closer to a costume than expected.
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C
Rating: 3 out of 5
Price and quality of the panama correct, except the name is placed on the ribbon outside while I thought the personalization was inside. Too bad. And the ribbon is neither sewn nor glued, it is not nice at all.
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M
Rating: 4 out of 5
Slow but correct
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C
Rating: 3 out of 5
Nothing to report.
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D
Rating: 4 out of 5
The delivery was fast
The quality of the product is impeccable
But the service is average because the color was not respected, the trims are red and I had ordered blue
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The quality of the product is impeccable
But the service is average because the color was not respected, the trims are red and I had ordered blue
Y
Rating: 1 out of 5
Lack of communication
Delivery delay that only occurs after irritated emails, and delivery the next day out of anger
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Delivery delay that only occurs after irritated emails, and delivery the next day out of anger
D
Rating: 1 out of 5
I returned the item ordered by mistake, no refund, scam site, do not order at all.
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Response from Chapellerie Traclet
Hello
We sent you several messages on August 26 following the return of the package without any information. Only that you had not picked up the package.
However, apart from this message on the review, no message was received by us beforehand.
The refund was therefore made today, September 2, 2024.
Remaining at your disposal
Best regards
Traclet Sébastien
We sent you several messages on August 26 following the return of the package without any information. Only that you had not picked up the package.
However, apart from this message on the review, no message was received by us beforehand.
The refund was therefore made today, September 2, 2024.
Remaining at your disposal
Best regards
Traclet Sébastien
T
Rating: 4 out of 5
Navigation is not a problem.
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V
Rating: 3 out of 5
Difficult to find returns
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Y
Rating: 4 out of 5
Serious and very professional company
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J
Rating: 4 out of 5
Easy navigation
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G
Rating: 4 out of 5
Quality hat
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N
Rating: 4 out of 5
None
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J
Rating: 4 out of 5
The site is clear, presents many quality items at all prices. I bought two hats, one of which is a foldable Panama that just didn't want to roll up. The TRACLET customer service communicated tips to achieve this, and it worked. The two items, although different, are beautiful and well made. I am very satisfied with them.
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A
Rating: 3 out of 5
It's a beautiful hat, but the braid is not at all the same and very wide, and very shiny, I wanted to use it for re-enactment but it won't work in its current state. Regarding size, I have already ordered an identical tricorn on the site, but the size is wider this time, without being excessively different.
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J
Rating: 4 out of 5
Limited choice in sizes for certain brands offering original products. Otherwise, a very large selection. Search criteria system to refine.
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V
Rating: 4 out of 5
A lot of choices. But the search system is a bit hit or miss.
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A
Rating: 4 out of 5
A bit bulky box
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Y
Rating: 1 out of 5
Beautiful product but beware, no response for a product return. This is not the right size
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Response from Chapellerie Traclet
Hello
It is of course possible to exchange for a different size if the one received does not fit.
Here is the link to make an exchange on the site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Sorry, but on our side, we did not receive an email from you.
Remaining at your disposal
Best regards
Traclet Sébastien
It is of course possible to exchange for a different size if the one received does not fit.
Here is the link to make an exchange on the site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Sorry, but on our side, we did not receive an email from you.
Remaining at your disposal
Best regards
Traclet Sébastien
M
Rating: 4 out of 5
Very good
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R
Rating: 1 out of 5
This is terrible, especially the beret which is very poorly sized, and I know what I'm talking about, I've been wearing them for 15 years
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Response from Chapellerie Traclet
Hello
What is the sizing issue encountered with the Basque beret? Is it too big or too small?
You ordered other items in size XL, does that size suit you?
Remaining at your disposal to find a solution for the Basque beret that does not fit.
Best regards
Traclet Sébastien
What is the sizing issue encountered with the Basque beret? Is it too big or too small?
You ordered other items in size XL, does that size suit you?
Remaining at your disposal to find a solution for the Basque beret that does not fit.
Best regards
Traclet Sébastien
R
Rating: 4 out of 5
Quite a significant choice.
Too bad your prices are significantly higher than your competitors for the same product.
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Too bad your prices are significantly higher than your competitors for the same product.
J
Rating: 4 out of 5
Good
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E
Rating: 4 out of 5
Very good for the site. Perfect for delivery.
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